The staff were incredible. So helpful, we had an issue with the shower in one of our rooms and it was sorted promptly. We also had a member of our party fall unwell and the staff were very accommodating to this and even offered assistance past our stay. The hotel is due to be renovated in the next few weeks so amenities were not great and the rooms were noisy but this will hopefully be sorted with the refurbishment. Breakfast was great. Would love to stay here again after the refurbishment as long as the staff are retained.

Noisy rooms (could hear the neighbours) but as mentioned above it is likely this will be sorted with the renovations.

Natalia was very helpful and informative at Reception and is a credit to the business.. Gym facilities were good and able to get a decent workout with the equipment available. Had a good sleep, was very quiet considering there was a busy road fairly close. Hotel provides ear buds in case this may be an issue for some. Dinner options were very good and staff were friendly and willing to go the extra mile to ensure guests are happy. Would come back.

Wifi was not available from my room but I could get it at the bar/restaurant no problem so may have been a signal issue from my side. Not a massive issue to be honest. Had a bit of trouble with the gym lockers but managed to lock and open eventually with a bit of patience.

Michelle on the front desk was friendly and warm. Made me feel very welcome. Clean room Great shower pressure Quiet Comfy bed Delicious breakfast What more could you want?

The tiniest TV in the bedroom. Might as well not have one. Not a deal breaker for me, but might be for some.

Disappointed that the swimming pool and gym spa facilities were unavailable, there were no bar facilities and no evening meal dining. However, the staff were amazing fixing problems with our initial room and rerooming us. The room was very comfortable and clean.

The hotel has recently come under new management. The staff are lovely and quick to help, very friendly and it's easy to see the hotel is in good hands moving forward. Restrant has a smaller range on the menu but the food we had was great. Looking forward to seeing what the staff do with the place in coming months.

we stayed in a suite for 4 nights and it was very spacious and well equipped. Was nice to have a separate sitting area with additional tv. No problem to get extra tea, coffee etc when needed. Really clean , comfortable and warm. Used the gym every morning. The staff in the leisure suite were really friendly and helpful . Lovely bar area with tv screens and , again, friendly, helpful staff.

restaurant menu was quite a limited choice in the evening

Room was of a good size, clean and comfy enough for a night or two stay. some of the fixtures and fittings still look dated which is a realm shame but all in all it does the job when on the road passing through Elgin. Staff, as always are supper friendly and helpful. The food is what keeps me going back for more though, always fabulous food on the menu that is cooked to perfection. Hats off to the chef and the kitchen crew.

The wi-fi was not working in any of the hotel rooms so the only way to get on to the internet was if you sat in the reception / bar area which was slightly annoying when you have lots of works to be getting on with and you need a good internet connection. I have stayed at this hotel many times over the last 9 years and I was looking forward to seeing how the new owners would put their spin on things but it has just had a little tidy up from what I witnessed.

Staff attending to our needs asap.

Understand hotel aging, maybe furniture could be touched up a little to freshen up but this is just minor issue. Was looking forward to using gym facilities but again understand can be expensive to run.

Breakfast was very good. No dogs allowed in the restaurant but we were accommodated in the bar area and table service was the same. A bowl of water was brought out for the dog, and a couple of treats.

A very enjoyable visit Jake made me feel very welcome * I got upgraded to an executive suite I loved it there breakfast very good the best egg benedict I've tasted

There was nothing I didn't like cc