Loved the location and the old world traveller hotel feeling. The character of the property is outstanding and there has obviously been thought put into the experience from the key to the room to the library and the whiskey bar and restaurant. The room was pretty and the outdoor space was lovely. The staff kindly packed us a lunch, gave us great restaurant recommendations in the nearby area and were always helpful when asked. We had a fun evening in the Quaich bar chatting with people from around the world.

We found the food at the on site restaurant a bit expensive but tasty. There were a couple things we weren’t used to, like black mold in the bathroom, but we learned as we travelled around it’s a bit of a fact of life in old stone buildings.

This is a very nice hotel and perfectly situated for a visit to Speyside and doing some distillery tours. We enjoyed our room very much, it was spacious and comfortable. Although a lot of the pictures make this appear to be set in an idyllic woodsy area it is, in fact, near the highway and town, which actually was a benefit as we were able to walk to a couple of other bars to check them out.

I would say for a hotel that seems to present itself as upscale, I found the staff to be less that eager to help, including having to carry our own bags up the stairs to get to the room. We pack lightly so it was not too inconvenient but for some it might be a real challenge. I was also a bit surprised that the Quiche Bar was not busier but despite that the staff only engaged when we engaged first. The Spey Inn restaurant was busy and the food was fine but nothing to say any more about.

The staff, the whisky bar, and the food. Everyone was courteous and professional and Callum and Alfie were very knowledgeable and helpful in the whisky bar.

Clearly understaffed resulting in slow service and a feeling of mayhem at times despite staff obviously trying their very best. Other customers passed comment on their perceived decline in service since previous visits.. I was confused also as to why there would be additional surgcharge for some breakfast options. Why, for example would there be a £5 extra charge for some options and £3 charge for fresh juice?

The hotel was beautiful, and the location was wonderful. We were very lucky to have a fantastic room with amazing scenery. The receptionist was incredibly helpful and friendly, which made us feel at home. All the other staff members were great as well. Oscar in the whisky bar was particularly helpful in selecting excellent drams from their impressive collection. we had a fantastic time there. Thank you Craigellachie hotel for making our birthdays wonderful xx

Informal but courteous atmosphere. Arrived with our dog, this really is a very dog friendly hotel. . Immediately at ease in the hotel. The food and drink were top notch. Extremely comfortable, plenty of space. Quiet areas. Lovely and warm. Choice of excellent bars. Superb breakfast.

Great location. Within an hour of the Cairngorms and Moray coast for those wishing to venture out. Walking and cycling routes literally go from the front door. Beautiful scenery all around.

Friendly, helpful and welcoming staff - on reception, serving breakfast, in the evening restaurant and whisky bar and housekeeping - all lovely. Enjoyed relaxing in the guests' lounge in the afternoons, very comfortable and relaxing space. Evenings spent in the whisky bar - great space and lots to choose from!

Our bath/shower had very little pressure, it was impossible to shower and I gave up trying to run a bath. Our ground floor room had cars parked outside but there were no nets/blinds to give privacy during the day.

Breakfast and the whiskey bar were fantastic. Staff was very nice and grounds and building gorgeous and well kept.

Restaurant for dinner was ok, bed was a bit soft and narrow, room got a little stuffy since it was warmer than usual weather but we were provided a fan which was appreciated. Our room was above the whiskey bar balcony and some nights was loud until bar close due to people sitting there to smoke while drinking.

It's a great little hotel, and totally stunning - some would say grand, particularly the sitting room. We were there just before Christmas & it was very festively decorated, the fires were roaring - just fabulous. It's a real bonus that you can take your dogs with you & they are allowed everywhere including the restaurants, which is a great feature for pawrents of well-behaved dogs. The team could not do enough for us. We have breakfast, lunch & dinner at the hotel and all were fabulous. The steak pie was full of meat which is a rarity these days. I had the vegetarian breakfast (although not a veggie) and they happily added an egg for me. Overall a great place to overnights & if we are in the area again, one we would definitely revisit.

This is a completely a personal preference & no reflection on the hotel, but the mattresses were a bit too soft for my liking.

We can't express how amazing our stay has been at the Craigellachie, we absolutely loved it. We brought both our dogs with us on the trip and they have been so accommodating. The staff are so inviting and friendly. We loved all the hotel has to offer, from the beautiful walks nearby to the Spey Inn, the Quiach bar, excellent breakfast and beautiful rooms. We would definitely stay again when we're next in the area and recommend to anyone who's travelling nearby. They're also conveniently very close to a lot of the distilleries. Parking was easy, hotel was clean, smells absolutely incredible too at reception.

Nothing at all! It was the perfect stay. From the service, to the food, cleanliness, location, facilities, we can't think of any fault.

The atmosphere in the ground floor bar was welcoming and buzzy. Reception staff were outstanding, welcoming and happy to share local knowledge.

The legendry whisky bar was not open for pre-dinner snifters on either of our two evenings. The manageress was willing to juggle staff to open it on our 2nd evening but dinner arrangements elsewhere meant we could not fit this in. Staffing remains a challenge obviously.