Very clean and welcoming

The cleanliness and decor were top class but really, to be honest, this is not an 'hotel' more a 'B'n'B' as there is no check in reception area as you would expect at an hotel, just a tiny room where you get your key. As an hotel I give it 3 stars. As a 'B'n'B' I would give it 5 stars!! Only a couple of things, the WiFi password would have been better in the bedroom rather than on the wall of the lobby! Also, a couple of bottles of water in the bedroom would have been very welcome and cost next to nothing. Notwithstanding, we would book it again if we needed to be in the area.

I stayed for a night here as it was conveniently located for where I was going that evening. The staff were friendly, the room was nice and clean and the location was perfect. What stood out was what happened after my stay. I rather dozily left the hotel the next morning without my wash bag and chargers. I got in touch and the hotel manager, Sherwyn, who couldn't have been more helpful. We met up at a train station not far from where I live and he returned all my stuff. That kind of customer care is truly exceptional.

Staff very friendly and helpful. Room a reasonable size for a single with decent en-suite ( needed help to control shower temperature) Breakfast was continental but reasonable choice - keeping rolls etc warm in oven a nice touch Whole place looks like been renovated recently Good location for Beckenham Junction rail station and town centre.

No bedside cabinet - only one at bottom of bed. Bath mat a bit grubby. Very hot day so room too hot on arrival but staff opened large window for me.. Step into bathroom a bit high for me ( I have had a hip replacement recently). I couldn’t control the shower temperature, again staff sorted.

Unfortunately due to traffic we were going to be late in arriving. This was no problem, excellent communication with the hotel to enable us to access our room. The hotel is spotlessly clean, comfortable and it was a nice stay.

Slight stagnant smell in bathroom but as with everywhere in the hotel, it was absolutely spotlessly clean. They possibly need to have the main overflow checked as this would probably resolve the smell issue.

The hotel had a private car park, the location was perfect in a quiet area yet close to public transport to London centre and at walking distance from the centre of Beckenham.

The window in our kids' room was broken and couldn't be opened; their room was very hot. In general the rooms have seen better days and could do with a makeover but basic comfort was okay. However, in terms of value for money the room prices were rather high.

Very friendly staff. Breakfast filling. Plenty to choose from. Rooms a bit dated but clean and reasonably appointed. Very good location for stay in Beckenham. Felt safe.

Either ceiling fans or aircon as in basement was extremely hot. Staff did find a fan for us when asked and not their fault it was one of the hottest days of the year. Also mattress on one of single beds beginning to dip.

Straightforward check in, nice location, quiet and plenty of street parking as well as on site.

No water bottles in room, felt a little more like a building with a bunch of guest rooms, the paint was cracking in the bathroom and looked a little unkept. Service was entirely remote, so if there were any issues, you'd have to wait and call the owner the next day (no calls from 22:00 etc) just some finer touches and this place would be a good repeat venue to stay.

Overall VERY happy stay and it did everything we required. Floorboards are a bit creaky especially when someone gets up in the middle of the night for a pee! But no complaints at all. Just one little note, online it says breakfast till 10am on Saturdays and Sundays but it is 9:30am. Luckily we made it just in time BUT there is a sign in the lobby saying 9:30. When waking up we checked online and thought we had extra but yet again no complaints, we would come again!

I liked that the accommodation and room was tidy and clean. I appreciated that there was a reception and a person to receive me on the day and show me to the room. The building is very attractive, with parking facility and the location excellent for the train station for easy access to London.

The accommodation was in line with expectation, there was nothing to be concerned with for the price.

A good location, free parking, and shops nearby to forage in. I wasn't expecting breakfast, but there was a continental breakfast included, with coffee, toast, boiled eggs and other stuff, which was a nice surprise. My room had been converted from something like a ballroom or large lounge, so had massive floor to ceiling windows overlooking the car park. Nice light, if you don't mind folk being able to see in.

No complaints