Breakfast was good and lots of choice,clean and spacious hotel ,staff friendly,enjoyed the pool and facilities

Felt location was not our thing ,too busy for us and felt uneasy to walk around in the evening,driving around was difficult to suss out ,not good view from window ,built up buildings surrounded us and maintenance work going on late at night . Room cleaned but never filled our drink stations up or clean cups on each clean .parking was difficult out front of hotel ,small spaces and on a hill,had underground overflow but had to pay £15 a day which wasn’t stated when booking .no usb ports in hotel for phone.

The premium rooms were very good and newly furbished. The staff was friendly and helpful.

I had booked one standard and one premium rooms. Because I requested closer rooms the staff changed my booking to two standard rooms on same floor. When I realised 10 minutes later of seeing the rooms that they had not given me a premium room as booked and paid for , I was told u had to sort it in the morning now as it was too late at night. Luckily the morning staff sorted it out and for the next night I had a premium room as booked. The standard rooms were standard basic - no fridge, the cabinet door I was worried would come off and the bath kept clogging while showering.

As soon as we arrived we were greeted with a lovely smiley lady at reception desk who checked us in, the room was spacious and very clean, we then went to the indoor pool where again lovely staff who gave us our towels, pool for a swim and the jacuzzi was just what we needed, later on we went out for dinner in town and came back for a couple of drinks at the bar, lovely man behind the bar was so attentive and made us laugh. And then check out in the morning again lovely no problem and a smiling gentleman. I like to give praise to your staff as they are what makes a great hotel. Stayed 22/08/25

Good location for visiting family and for getting the train to London on a couple of days. Comfy bed and good buffet breakfast. We took the room, breakfast and parking package, parking is then only £5 per night. Its so hard to find on site parking these days. Bring swimming costumes as use of the pool, jacuzzi, sauna, steam room and gym are included. Used room service only once when husband went out to meet friends. A little bit disappointing. The room service button on the phone puts you through to reception and when they transferred me it just rang and rang. Ended up going downstairs to order it myself. After 50 minutes waiting for my club sandwich I rang again and the receptionist did go to the kitchen for me. It appeared 5 mins later. Apparently bar orders were very busy. They did provide 2 complimentary drink vouchers to make up for it.

Tick all our boxes that we were looking for, we went dinner bed and breakfast and we definitely got our moneys worth. Restaurant staff were all amazing and friendly didn’t get all their names (working the evenings of the 1st/2nd Aug) and breakfast staff were great too. Receptionists were welcoming on arrival and the one evening receptionist went out of her way and brought some extra hot chocolate sachets up to our room for the boys.

Our Room needs a brighter makeover to match the rest of the hotel Parking pricey

The room was very comfortable, quiet, offered all the amenities I required and - importantly, a comfortable bed with plenty of room around it. Overall, a very welcome, comfortable and successful stay in Sutton. The added bonus of secure car parking in any Greater London location, within the ULEZ regions of the city is a rarity; also, a London hotel, with a long and deep bath is as rare as hens teeth these days and one I was gleefully happy to languish in during my stay. Overall, I was very happy with my one night stay. With this hotel's proximity to mainline trains and buses to Morden (Circle Line), and just 25 minutes from J.9 on the M25, I would consider this an affordable and quieter alternative, that carries full leisure and dining facilities, to more central hotels for those visiting the city.

No bad points for the hotel as such, however the young couple in the room next to me were awfully loud and 'expressive' until 2am. A little soundproofing between the rooms would be welcome if this property is looking forward to a partial redecoration in the future. I had a very long day and was looking forward to a restful night before having to drive 5 hours north the next morning.

Every member of staff I encountered was friendly, courteous, happy and couldn't do enough for the customers, from reception at check, the house keeping staff, breakfast staff to Sasha and Rob in the restaurant and bar. They were all stand out and unfortunately these days a rarity, long may you all continue being good and happy in your work, it makes a difference. Rooms were quiet, clean and very comfortable. Breakfast was superb, everything you needed, fresh and tasty. Cooked breakfast was a standout, perfect scrambled egg, bacon and sausage non greasy.

The weather??

Its location the facilities the food

The noise at 1am in the morning from other guests, my granddaughter had to be up to go school, quite a few staying on the 2nd floor near us.

It is an excellent place to stay with superb friendly staff - all the staff were friendly. It is close to the town centre and the general facilities are great!

Although I was happy that the hotel provided parking facilities, but £15 a night is a bit steep for someone who is already paying nearly a hundred pounds per night for a room. I think the parking should be free or at least at a reduced rate of around £5 per night. I hope the hotel management will take this into consideration. This would put a lot of people off.

This hotel is well located near Sutton station and town centre. It does have parking, which is quite unusual for a London hotel, but from what the people in front of me at check in were saying, you do have to pay. The rooms are large and clean, and the front desk staff are very helpful. There are nice extras like a gym, etc. The WiFi is fast and free.

There's no power outlet by the bed - just those weird old hotel plugs that don't let you plug a normal 3-pin in. This is highly frustrating in 2024, when everyone uses their phone as an alarm.