The room was good, comfortable bed and nice bath/shower. Bar staff were lovely.

It is a shame that you have to pay extra to be able to use the pool - that is the main attraction to booking a spa hotel. Parking is expensive.

Staff friendly and amazing, facilities excellent. I was impressed on arrival and check-in with the warm welcome and assistance offered. Our room was comfortable with even a coffee table and two arm chairs, a fridge, a huge TV with easy adapted subtitles as my husband is deaf, beautiful comfortable twin beds, tea and coffee facilities with biscuits, and I must mention the excellent bathroom facilities with the powerful double shower. The room was also equipped with hairdryer, iron and ironing board and a plug in oil radiator which we were really appreciative of on chilly nights. We loved the gym facilities and the pool, jacuzzi and sauna well worth the fee. Food was excellent with a bar lunch menu available until 6 pm. We will definitely stay again. Doreen Norman (room 14) a five night stay.

We liked everything

Lovely hotel with an excellent location & parking. Rooms are great & very comfortable, clean & have everything you need for a relaxing stay, mini fridge, iron, safe & large tv. Staff are friendly and helpful, & very attentive. Facilities are very good, and we enjoy staying here as the overall presentation of the hotel is excellent.

The air conditioning was not working, and the weather was very warm, so it was not great at night for a restful sleep. However, these things happen, but fans had been placed in the rooms, which was very much appreciated. Information in the room states pizza & sandwiches available from 9pm. Unfortunately, we went to order sandwiches at 9.15pm and were told by reception that the kitchen is closed between 9pm - 10.30pm.

Location is good, we stayed to attend a team building event (Murder 57 - myrder mystery dinner) 11/10/24. Second time we've done this now. Check in quick and efficient, barstaff courteous and attentive.

The breakfast was awful, poor quality produce, limited choice, deep fried sausages, and bacon that was greasy with no taste. Not a mushroom in sight, and if you wanted egg, it's scrambled or scrambled. Paid for and stayed in a Privilege Room, no difference to a standard double a colleague had, other than the upgraded room, had a Mexican wave in the carpet which was about to rip. Last year health club facilities included in cost, this year additional charges implemented.

Comfortable location with easy access into town. Staff were very accommodating

Paying for swimming pool, £10 pp, per visit. and paying £8 for a pint of beer

Excellent customer service. Lucy at reception was an absolute star! Promote this young woman immediately!! My husband is in poor health, and from reaching reception, Lucy could not have been more helpful. She assisted me with our luggage and made excellent suggestions to make our stay more manageable and enjoyable. In addition to this, the hotel is in an excellent location, and we enjoyed a very good breakfast and comfortable, contemporary rooms that are clean and well-maintained. Overall, no hesitation when booking again.

No complaints from us at all.

Lovely location in very nice part of town, short stroll to cathedral, shops and city centre. Biggest tv I've ever seen in a hotel bedroom! Small leak from toilet fixed immediately after reported. Clean, comfortable and lovely bed. ROom only so can't comment on breakfast.

Having stayed at a Mercure or two in the past, we've always enjoyed the pool. Found out during booking that here there was an extra £10 charge to use it. Never had to do that before, and was almost a deal breaker. We were in two minds whether to use it during our stay but on arrival there was a sign saying that the jacuzzi was broken, so that decided it.

Efficient friendly with pool

My room had an awful smell at the beginning which never completely went. There was a bad stain on the carpet which may have caused it. The shower had some mold which could easily have been cleaned up. The only chair had a cover missing from one of the seat buttons which meant the metal tore my trousers and scratched my leg. For a four day stay I decided to put up with it and write the report here. Otherwise the staff were lovely and I would actually book again though would check the room first!

I love the hotel. I have stayed many times and the staff are always lovely and they were so so so accommodating with my special needs and messaged a few times on booking Com to help me with these additional wants. As someone who is neurodiverse- there are certain protocols that help - High bright spacious room ✨️ A cooling fan and ability to have my own takeaway in the bedrooms Air con and big windows. Brilliant fridge and television downtime appliances and a sexy coffee machine were provided as well as slippers and bath robes :-) The facilities at the hotel are fabulous and I'm very sad that this time I didn't get to use them . The restaurant and lounge ate are also lovely with grand piano and nice food and drink choices 😋 ~ Kettle with hot chocolate biscuits and coffee tea also available in room .

I didn't like that I requested the room to be made and cold as possible - it didn't feel cold and the air con wasn't set cold enough- also asked for the windows to be open but even tho the reception said they had opened the window it didn't appear so. The coffee machine isn't set up. I think it would be better if next time it was Would be great if lightweight duvets were also available.

The room was lovely as usual, as was the breakfast in the morning. all the staff are attentive and very professional. We can't fault anything about the hotel and will certainly be coming back, hopefully soon.

We had a text assuring us that a quiet room was available on the 3rd floor. Unfortunately, it was a double bed instead of the twin we requested. The receptionist quickly found a twin room on the ground floor. It turned out to be very noisy with guests returning at night, it was especially noisy in the morning when we believe there was lots of meetings ready to begin. It was unfortunate for this to happen, but the reason for requesting the quiet room was that my wife recently had heart surgery, and it was our first time staying in a hotel for a long time.