Firstly the location overlooking the Loch was just stunning and a wonderful surprise as didn't realise it was so close. Sitting on the terrace that evening was heaven. Staff friendly, even though our room was at the rear of the property it was still lovely. Our son had views of the Loch from his room. Bed so comfortable had great nights sleep, bathroom excellent and the complimentary toiletries were gorgeous. I cannot fault the rooms and we are already planning our next trip and will be staying here again

Sadly the breakfast wasn't great, but the evening meal was delicious

Beautiful place, great views, friendly, attentive staff, good meals, nice decor, quiet, comfy bed, great breakfast buffet, has lift, allowed me to store bags while exploring after checkout, easy checkin and out, short scenic walk to main Street of Fort William, great experience overall.

A bit far from train to walk with luggage, so had to book taxi (staff arranged very quickly and was not an issue but worth knowing). I found the booking price was too high, but that seems ubiquitous at the moment around the area. Inn lacked local, Scottish cultural feel--guests were foreigners from tour buses, staff seemed predominantly non-native to area (though lovely and professional), so you get a good meal and comfy rest, but if you are looking for local color, it isn't the emphasis here. Would have enjoyed some traditional live music in the bar area, for example, before tucking in for night. Can't fault the place on the whole, but that's a suggestion.

the service from the staff was very welcoming, particularly the waitress that served us in the restaurant, Natasha. she went above and beyond to make us feel welcome and to help celebrate my girlfriends birthday to the point of giving her a card and singing happy birthday. thank you Natasha :)

We spent four nights at Cruachan Hotel, end of February and paid 414£ for a two-single-bed room with a view on the lake (breakfast included). We really enjoyed our stay. The room was large enough with a clean and large shower room. We only would have appreciated to have a lot more hooks for wet towels and coats (which are very probably going to be completely wet in the region after a few hours outside). The restaurant and reception staff were lovely. The breakfast is Scottish traditional (sausage, beans, hash browns, eggs...) although haggis or black pudding would have been appreciated. We had dinner at the restaurant, it was good but not always open.

Breakfast is buffet style with a good choice of cooked items. Room is a good size, however I found it was over-heated for my personal liking. Although located on a main road, the hotel is set back from the road, and all rooms are at the rear and not affected by road noise. Staff were very friendly and helpful.

Means of reducing room temperature. Parking on site would probably be inadequate if hotel were close to fully occupied and directions to public parking were not obvious. Being on a hillside means that anyone with walking problems might find it difficult to get from their vehicle to reception.

A good hotel in a convenient location. Upon arrival, parking was a bit tricky as one car was occupying two spots, but thankfully there was an additional car park just next door, which worked perfectly. The hotel and our room were beautifully refurbished, offering a warm and welcoming atmosphere. The beds were comfortable, and the room had all the necessary facilities for a pleasant stay. Breakfast featured a wide variety of options, and the lounge/bar area was cozy and inviting — perfect for relaxing after a long day.

Overall, the hotel was very nice. We were allocated a lovely room facing the Loch it was very scenic. The rooms were very well equipped with new ensuite furnishings. Nothing was too much trouble, all of the staff are very friendly and polite, there is a Sister hotel very nearby on the same road where we were asked to park our car and this was not a problem as it was a short walk. We had dinner at the bar where they cater for gluten-free vegetarian too, which is another reason why we booked this hotel. Thank you to all members of the staff.

A shirt walk from Fort William’s city center (10 minutes), 3 min drive to the train station. Comfortable, warm (smart heaters with manageable temperature both in the room as well as in the bathroom) Exceptionally clean!! Good breakfast. Enough parking space (+ additional overflow parking lot very close by)

I felt it was funny how the water bottles were only provided to Superior or Deluxe rooms (don’t hold me by the word) but for us, paying 150€ per night, they didn’t want to provide it when kindly asking if there are any (late at night). I thought that was quite rude and unexpected. The lounge area (bar / restaurant) was not very cozy, but some might like that :) we were just used to more warm, cozy hotel lounges around Scotland. But the staff was nice and offer was good, of both food and drinks.

Great location & very friendly / helpful staff. Plenty of parking. The rooms were clean and the buffet breakfast was good. Convenient for walking into town with a good choice of restaurants.

The rooms were a bit small. On first impression the bathroom looked amazing, but the shower was disappointing and the sink ridiculously small - not practical at all. Also the sound proofing was poor - the people in the room next door kept us awake until gone 2.30am just by talking! Reluctantly, for these reasons we would probably not stay again.

The room was clean and comfortable. There was a small desk and room for our bags (including one luggage rack). Hotel staff were friendly and the food in the bar was good. Parking onsite (or just down the road in council car park if hotel car park is full). The included buffet breakfast was also good. Our room looked out across the loch. About 10-15 minute walk to the Main Street shops, restaurants etc.

It was raining and we had a dripping down pipe right outside our window which kept my friend awake most of the night.