The important things about this hotel are very good - the service (Liam, Marcello and Jo in particular)... the quality of food in the Fish Restaurant... and the rooms themselves. For most people that should be enough, and is enough for us to come back again. This is a very good hotel with fabulous staff and amazing food and the rooms are super.

But there are some tiny tweaks they could change this from "almost very good" to "exceptional" - for example the first impression is via the car park, that has no branding and looks a bit average... the corridors to the rooms could benefit from some wall coverings to smarten them up... and to get to the bar, you have to go out of the hotel front door and turn left... which can be cold being on the loch - there must be a way to move people from the warmth of the hotel and into the bar area without getting cold?

A perfect 10, not because everything went smoothly, but because of how the team handled what didn’t. We arrived tired at 8pm, only to find that the room assigned to us hadn’t been cleaned, a simple oversight from housekeeping. Mistakes happen, and what matters most is how they’re addressed. The front office team member responded swiftly, professionally, and with genuine consideration for how exhausted we must have been. She took responsibility and resolved the issue with the best possible outcome: a complimentary upgrade. Their handling turned a potential frustration into a moment of real hospitality. Well done!

The location and food

The service at dinner, food order wrong , servers x 3 people didn’t get water when asked for, difficulty with the 2 female servers who didn’t really understand what we wanted, when food was wrong they didn’t take it off table just left it there, then after we had been served our meal not one server came to ask if everything was ok or how was our food. Then when we had finished main course not asked if we wanted to see dessert menu they just said do you want the bill. Also because it was my birthday and I had an upgrade I didn’t want to question the 10% service charge added on invoice. If I didn’t get an upgrade I would not have paid it I’m afraid. Room and front of house very attentive

Loved this hotel's location. Very beautiful backdrop. Very lovely decorated hotel, gives you a feeling of entering a historic place. Room was cozy, lovely view. Restaurant on site was convenient, breakfast was delicious with quite the spread and an amazing view in the dining hall. Most of the staff seemed friendly and helpful.

Initially, when checking in, I found my room to not be the loch view I had chosen. I informed the front desk, and after a little while of clarification, the issue was resolved. Stairs are incredibly squeaky, i understand they are original to the building, little unnerving. Shower water temperature was unnecessarily difficult to regulate, either too cold or too hot. Fish restaurant on site is quite pricey, and our waiter had a sort of arrogance to him that was a little off-putting. The desert was basically 2 bites for £10. All in all, for the price of the room, it's still a great option in the Glencoe region.

A romantic Victorian baronial hotel that has seen better days. The lobby has a spectacular and grand Victorian staircase which feeds to a maze of corridors on the first and second floors at the end of which was our room, a perfectly adequate space with a retrofitted small bathroom. The room had a fine view of the loch. The dining room was busy and crowded but the staff were competent and friendly and the food was good.

The lounge is a wonderful space but the furniture and upholstery have seen better days. The coverings were worn and frayed on many pieces.

Beautiful hotel in beautiful surroundings! Rooms were very comfortable with comfy bed and lovely bathroom. Loved the charm of the old building but modernized rooms. Dinner was good and the breakfast buffet was excellent. Loved the bagpipe player at sunset on the porch and the opportunity to play golf at the course next door in the morning!

For dinner my husband ordered three appetizers rather than a main. They were all brought at once and then the waiter was waiting for him to finish before bringing the mains for the other three of us, so we ended up waiting a long time for our dinners until we asked. My husband was saving some of his appetizers to eat with our main courses. There should have been better communication and understanding. View of the river was loverly from the dining room.

Cozy and spacious room, very clean bathroom, fresh towels, nice cosmetics in the bathroom, tea/coffee in the room.

Overpriced for what you get. Breakfast was included in the room and was very disappointing: most of the food is made from pre-cooked dishes or marinated; warm food (scrambled eggs/bacon) was overcooked. We also had dinner at the hotel’s restaurant and it was, unfortunately, not delicious at all. Another disadvantage is the absence of a mixer faucet (in the shower and in the sink) which makes you struggle between extremely cold and extremely hot water.

It was warm and welcoming with roaring fires and sumptuous lounges to relax in. The staff were welcoming and friendly and the food was delicious with a plentiful breakfast. Two of the staff, Liam and Connel were particularly friendly, fun and attentive. They made our stay extra special with their friendly personality’s and the care they took to ensure our stay was perfect, nothing was too much trouble for them, thank you to both of them. The rooms were very clean and comfortable and the setting was idyllic

Nothing

Delicious breakfast with the pastries deserving of a special mention. Views from breakfast room and lounge area. History of this beautiful building and hotel. Location of this hotel is just breathtaking, they also send information in advance for meals and facilities options.

1. Room had no view at all, looked out on a wall & roof. 2. An admin error on booking had to be fixed by Bookings.com, hotel could not amend any details. Worth mentioning that it was handled in no time by Bookings.com. 3. A week after our departure the holding deposit has not been released after 2-3 days as promised at both the check in and out. When contacted I were told that only the bank can release the hold but the bank stated otherwise. This holding deposit was also not in any communication prior to our stay.

The hotel is in an Amazing spot. Our room overlooked the river. We had dinner in the dining room which was delicious. Our breakfast was included in our 1-night stay and it was so disappointing. It was a buffet style and it was so crowded as there was a bus load of tourists as well as other hotel guests. The food variety and quality weren't good. It was a real let down to our fabulous dinner the night before. There were some demanding guests, and I noticed the staff were very respectful of them and tried to help them as best they could.