This was the best stay we had during our honeymoon trip to Scotland. Right from the start, we were surprised with a thoughtful and sweet gesture: a beautifully arranged wooden board with sweets waiting for us in our room, which we truly savoured and appreciated. A big shout-out to the amazing Brazilian staff – Caio, Lucas, Marcelo, Peterson, and Millane – who made our experience even more special with their great recommendations and the warm Brazilian hospitality we love. The hotel itself is excellent – very clean, with parking, comfortable rooms, impeccable service, and amazing food. The view is a real highlight: a stunning landscape of the Highlands mountains, including Ben Nevis, right on the edge of the loch.

They could consider investing in is an elevator. While the part of the hotel that we stayed only had two floors and this wasn’t an issue for us, it could be a concern for guests with limited mobility. Also, while we don’t mind getting a little rain – let’s face it, it’s Scotland – one thing I think everyone would benefit from is a cover for the parking.

I accidentally booked the wrong nights originally, and they kindly changed my booking without a problem and no charge - that service orientation was continued during our stay. The staff is amazing, made us feel right at home, and the room was really big with a lovely view. We loved staying here in the hotel - everything was very clean, including the pool area. The parking lot is very convenient and the hotel is close to all the sights. The breakfast was a true experience, a very large buffet with so many options both continental and hot to choose from. The food was high quality, and coffee / tea options were really nice (love that you get a full pot, not just a cuppa). The views from the breakfast room are a nice bonus.

We didn't love the food options available in the restaurant and only ate there once. The dinner was okay, but we were hoping for more local fish options, and they just weren't on the menu. So we opted for a different restaurant the other night, of which there are several ones nearby.

The hotel is charming and comfortable, with excellent views of the surrounding mountains and loch. My room was clean and cozy and both the room and en-suite bath appeared to have been fairly recently updated. The hotel is also conveniently located a short walk - or an even shorter drive - from a small grocery store, cafe, gift shop, and several restaurants.

The restaurant left something to be desired. Service was slow and the food was mediocre for the price. Some of the common spaces are showing their age, but honestly I thought that added to the charm of the place.

Staff were very friendly and helpful when we arrived at hotel early, they kept us informed of when we could get into our room. The staff were all very friendly and helpful throughout our stay and this makes your stay more enjoyable. Hotel lounge and restaurant area was nice and clean with plenty of seats to sit back and enjoy the view while relaxing. Our room had a Loch side view and was lovely and clean, it was a large room with a good-sized bathroom. We never used the pool, but it was busy most of the time which was great to see. The breakfast was exceptionally good with a varied supply for all tastes and again staff were on hand to help you enjoy the meal time.

Evening meals were quite pricey and there was a limited choice of mains on the menu, I started with Scallops, and they were £15 a portion and when it arrived at my table it had three scallops on the plate!! We had fish and chips for mains which came in at £19 each portion so if you are going with family its expensive to eat in at the hotel. The heating is controlled by smart switches, and we found our room cold sometimes so had to use the boost a lot to keep the room temperature reasonable.

It was a bit of a splurge for us but so well worth it. The location right in the loch was breathtaking. Our room was spacious and comfortable with a view of the loch. The breakfast was fabulous with many hot choices. We really enjoyed the pool after a day of hiking. We had great dinners each evening in the restaurant. It was so nice not having to leave the hotel to go out for a meal. The staff was warm and friendly and very accommodating. Our stay was very memorable.

More chairs on the lawn in addition to the picnic tables would be great

The hotel is set in a great location. All areas are clean. Sauna is a great size. Staff all friendly and helpful. Having breakfast in the conservatory area was a delight, due to being lucky enough to watch an eagle come and go. With beautiful surroundings next to the water and hills makes for a lovely tranquil getaway. I used to come here on/off for years just to use the leisure club with my son when staying close by during ski season, but this was my first time staying at this property. Didn’t disappoint.

The bed was a bit on the hard side for me personally, which made for a poor sleep and felt a few little hard bits poking into me. The breakfast although tasty enough and good selection, wasn’t hot enough as it seemed as if enough had been made for all guest and left out instead of done in parts to keep it hot and fresher. The heat lights couldn’t keep it warm enough. Especially putting onto cold plates. A couple of the puddings in the evening meal were also a bit of a let down but the rest of the food was tasty.

Location was fantastic with a beautiful view from our room and from the breakfast table. The staff were friendly although one young female member was told off rather loudly when she incorrectly set up a table for the next guests. Embarrassing not only for her and should not happen in front of guests.

The food at breakfast was a buffet and there was plenty of choice and it was well presented. Unfortunately some of the items were reheated such as the potato scones and became too hard to even cut with a knife.

The location is amazing and the room was nice for a family of 4. The bunk beds were a plus for the kids. The bar and seating areas have an amazing view.

The bar was small with a limited selection of whisky. Service at the bar was slow most of the time. The attached restaurant has a beautiful glass room overlooking the loch but the food was terrible and very expensive. I simply had the worst steak I have ever tried to eat for £50.

We booked the hotel for guests who were staying with us at Carnell and they had had a puncture outside of Glencoe, three hours away. The guests called to let us know at 1130pm at night so we made the booking to help them. A passing local, stopped to help them and generously stayed with them eventually taking them to the hotel. The guests said the hotel staff could not have been kinder, accommodating them so late and with sustenance. The next morning, they enjoyed an excellent breakfast and said the staff were extremely kind and helpful arranging for them to be repatriated with their car and the repair services.

Check in was very friendly and informative. Room was comfortable and cosy. Good bar area to have a pre dinner drink and the barman was very chatty and informative about the hotel's gin brand. Dinner and breakfast needs to be booked as the hotel is very busy. They are mostly served in the conservatory area with superb views out over the Loch and the mountains. The food was excellent and service great with all the staff being very friendly. A good addition is the pool and spa area which we didn't use but looked lovely.

There was little space in the room for luggage but this is only a minor issue. The corridors are in need of refurbishment....carpet threadbare in places, but it is very obvious that work is in progress to update the place with work on painting the walls underway.