Staff were truly exceptional - Luv, Ben, Richard, the cleaner and the maintenance man. TV didn't work in our first room but they moved us to another bigger room. We had a takeaway from the Mumbai Restaurant in the hotel which was excellent. Great night's sleep. Hotel has a lift. .

I didn't realise when I booked that there were 7 steps into the hotel and this was an issue for my husband who is disabled. In fairness to the staff we tried to see if he could use another entrance at the rear of the hotel but the distance for him to walk through was too much for him. But otherwise everything was great.

The place was really grand in its day - lovely architecture and some great stained glass windows. The staff were great too - very helpful, polite and kind.

The hotel itself is fine but the IT system they use needs updating. It creates a lot in inflexibility. We decided to stay an extra night but had to check out of the room were in and could not check in to the new room until 3PM. We could have gone in an hour earlier but it would have cost an extra £20. In this digital age makes little sense. Also bar charges cannot be charged to the room. Yet the same person who checks you in serves in the bar. Feels like the business is being run by accountants rather than a customer focused person.

We had the luxury of staying in the Throston Suite after a little mishap with the room booking, but the 2 chaps on the desk were amazing. Luv and Rich, and they actually upgraded us to the suite as an apology. These guys were so lovely and went above and beyond to make our stay more memorable. Thank you, guys. The last time we stayed at The Grand was 38 years ago, and we were very impressed with the hotel even after all those years. Our room was spacious with a very comfortable bed, a massive double shower in the massive bathroom. Everything we needed, including ironing board and hairdryer, refreshments tray, and TV. We had been informed that the hotel was being used for immigrants and also reading it on some social media posts. This is absolutely not the case. I find it very sad that some people come out with these horrid lies . Was it to actually try and scare people away or to just try and damage the hotels reputation? Who knows, but it's shocking. I would recommend people to go in for a drink in the lovely bar and look around the ballroom if you want to hold an event or even for your wedding. It's fantastic. There is so much to offer. Our experience was only finding that this amazing hotel is still beautiful and has so much to offer. The hotel was built in 1899, and it's a superb building with the original features. It's an asset for Hartlepool to keep and treasure it. Everything for our 4 day stay was amazing. All the staff were friendly, chatty and helpful. The breakfast was amazing. I would also recommend the Mumbai restaurant downstairs. Superb food.

Room was big and comfortable and very clean. It was also very quiet throughout our stay. We did not have breakfast as we do not normally eat breakfast. Location was great for the shopping centre and other amenities such as the docks/museum and within a 10 min walk to the sea front. Local beaches at Seaton and Crimdon by car are easy to get too. The India Restaurant a joined to the hotel served lovely food and the staff were lovely and very welcoming so much so that we went twice during our stay.

Parking was very limited with only 15 spaces close to the hotel however in the evenings we did manage to get parked outside the hotel. The other parking was quite away from the hotel not the best for people who don't know their way around. This is not a dislike more of an improvement. We only saw two members of staff during our stay which was 3 nights and the girl on reception was very pleasant and welcoming. However the first impression you get of a hotel and what to expect is the Receptionist. and even though it was late at night when we arrived around 7pm someone dressed well and smart in their appearance would have given a better first impression of the hotel. Also the main entrance was never really watched and anyone could just work in at anytime.

We stayed at this hotel on a business trip. The staff friendliness and customer service was a big differentiator. From the time we were checked in by Love to the time we checked out, the staff was always there for us. We had the pleasure of speaking with the General Manager Nipun, who was amazing. Richard who was on night shift gave us a tour of the hotel and educated us on the history oft he place. Darren was so kind to allow us to switch room as we had some issue wiht our bath.

Spacious & clean rooms, good location., breakfast was buffet style but appeared to be cooked in small batches that was good for fresh Ness but sometimes had to wait for bits but in general it wasn't long

Shower was freezing and poor pressure, it didn't matter what time of day it used it, having to go to down to reception to get a couple of milk or Teabags as these weren't filled up daily as housekeeping never came back throughout my stay.

The size of the room for the price (it was £10 to upgrade to the suite) was very good value for money, the room itself was really good, very good facilities and size, very comfortable and clean.

We had an issue with our kettle that required us to change the kettle, the water in the kettle tasted salty, we were told it was an issue with the kettle but I think it could have possibly been an issue with the water in the room. We also had an issue when checking in with payment, we were told there was an issue with the card machine, we had the resolve this issue ourself (on the staffs instruction) by paying for the room through Booking.com. At the time I was worried about this because I wonder what sort of issue would have been created if paying through Booking.com was not possible.

Location excellent, the room was large comfortable and clean. There was plenty of choice at breakfast and the staff were friendly and very helpful on every aspect of our stay. Value for money was exceptional.

The restaurant food was absolutely delicious, the place was spotless and the staff were smart and very helpful, but as this was an Indian restaurant and the English dishes were few, if staying at the hotel for any length of time would definitely need a change.

The staff are great, very friendly can't do enough for you. Mayleigh on reception was lovely and help us enormously. She works incredibly hard and it very multi tasking. There were issues with hot water & hotel were going to cancel the room but sorted another room & gave us a great discount, it was much appreciated, we were meant to be in a double double suite but were were moved to a family which was completely adequate and roomy.

No music in breakfast room as very quiet & this would of changed the atmosphere & no staff around to help, kept having to go to reception to ask for more things that had ran out, seem very short staffed.

Room was massive, the bed was huge, sound proofing was good . I loved the led mirror in the bathroom. Breakfast was nice but limited for vegan. Some scrambled tofu or some type of fish would have been nice as I don’t eat any meat, eggs or cheese. The location was perfect, bus stops are outside and opposite the hotel. The Middleton shopping mall is right opposite the hotel. The staff were really helpful and friendly. I enjoyed my stay.

Noisy plumbing. No heated towel rail, towels are far from wash basin and bath tub The shower was difficult to work. My room was a little chilly at night. I am disabled, my room was far from the lift. No disabled access into the hotel, both entrances have steps. No food available in the bar, apart from nuts and crisps.