The staff are wonderfully friendly and helpful. The hotel has a quaint air of nostalgia and some real history. I can't help but image what the hotel and St Leonards would have been like in its heyday when the royals visited, but it certainly feels very different (pleasantly so) from the usual large hotel companies. The staff here are not robotic helper, rather they genuinely care about your comfort, happiness and wellbeing... highly recommended.

Clean the windows - I had a sea view through a haze of dirt from the main road - which incidentally is very busy. Of course, the hotel was built 100 years before cars were even around.

Lovely old building but more could be made of it. We had an issue with our room but staff were happy to act on it and move us to a different room. This was an upgrade to a sea view, which we appreciated. I think it's a shame that this lovely old hotel isn't invested in fully, it looks and feels dated and shabby, but not in a good way. It could be amazing with a lick of paint/a good carpet clean/losing the horrid net curtains! It was comfortable, staff were welcoming and helpful, I would have liked to have had breakfast in the dining area as it looks out into the sea, but our itinerary didn't allow for that. I would recommend this hotel, but don't expect too much if you are used to the finer things in life. That said, I'd stay here again, as the staff were great and the en-suite bath was lovely and deep!

I chose a room with a sea view, and that is exactly what you got, a full sea view, as the promenade is just across the road Self Service Cooked Breakfast buffet, was very good, and the dining room also has the sea view. Restaurant staff respectful, kind and helpful. Dinners were also very good. Nice quality shampoo and gel. Iconic hotel where Queen Victoria stayed as well as other royals in the heart of the Burton, the architect's, St Leonard's with lovely park behind and seafront in front

2 items listed as being available were not actually provided: biscuits and slippers. Not a big issue, but in my view the room should be at least as advertised. As documented, car parking limited, but streetside is free, but space may be a bit of a walk away and up the hill.

We had a suite with sea view which was exquisite. Bed was very comfortable, bathroom was superb Sofa in lounge part was past it's sell by date but everything else fine. Breakfast was excellent with attentive staff. Restaurant food was good although staff were rushed and bar staff had no idea! We put this down to being Christmas Holiday and realise nobody wants to work those days. The ones that did were very friendly but overwhelmed. Getting a drink at the bar was a test of skill as staff were very young and wrapped up working the till and ignoring customers. Again we accepted no one wishes to work these holiday shifts. All in all we had a splendid time and will return again.

Not sufficient staff for the number of guests. Boxing evening the afternoon tea things had not been cleared as waitress was rushed off her feet. However they were very friendly and tried their hardest.

Loved the history associated with the hotel stunned it dates from the Victorian period, which is very remarkable and is in amazing condition considering its age. The room was very spacious and the beds were very comfortable making for a lovely night's sleep. The food in the restaurant was very delicious with a wide variety of food on offer and booking a table was very convenient and straightforward. The food at breakfast was self service so very easy to get what you wanted and also when you wanted at your own leisure and pace. The views from the room itself were amazing out to sea and some of the best of any hotel around. The staff were very pleasant and helpful making the stay all the more pleasant.

Just love this hotel. We stayed here last year and returned for a longer stay this year. The sea view rooms are really large by modern standards, and the beds are very comfortable. Breakfast in the olde world dining room is lovely, with full views of the beach, and very friendly, helpful staff. If you like old fashioned grandeur, a bit worn around the edges and the feeling of having stepped back in time, this hotel is for you.

Some obvious maintenance issues but overall really nothing we did not like, except for dogs being permitted to stay in some of the rooms and coming to breakfast with their owners (though not in the main dining room).

Good value for the money, if you are lucky like me and get a sea view it’s a treat, especially as the weather was exceptional. Staff all charming. Room was huge. Quieter than expected. I had been warned it can be noisy from the road, but I was high up and didn’t get disturbed once.

Rooms, especially bathrooms and carpets could do with an uplift. Twin beds in my room were completely different which was fine, just odd. Such a beautiful grand building could be spectacular. Didn’t have any hot water at 11pm but fine next morning.

The room was large with coffee and tea. The common areas, particularly the stairs, are really grand as befits the hotel heritage. The Seaview rooms are facing the beach. The staff were really pleasant and helpful. Whilst parking is very limited in front of the hotel, it is possible to unload, and there's sufficient on street parking nearby or paid parking over the road. There are car chargers in the car park, but an app is required to use them

Breakfast has changed to self-service since our last stay. This means that it was not freshly cooked and it showed in places. Some items had gone even before the end of the breakfast period, and we were competing for some items with staff, again before the official end of the service.

The room was spacious, clean and well presented. The bed was comfortable and clean. The hotel was ideally placed along the promenade and easily found. The sea view was lovely from the dinning and bar area, where you could have something to eat or drink with friends and admire the view. Built in the 1820’s this is an old traditional hotel with many original features of grand stairways and floor to ceiling mirrors. A small 6 person lift transfers you from reception to the floor of your room. Wonderfully lovely and relaxing stay.

Bottles of water could have been added to the rooms tea and coffee tray. A coat hanger was not present as you entered the room. Not clear if you could make room to room telephone calls from the leaflet left on the hotel’s facilities.

This is a wonderful hotel from Victorian times. Beautiful views of the sea, from both our room and the restaurant. Very spacious rooms and gorgeous staircases, replete with oak bannisters and stained glass windows - very grand. The hotel is right on the front with easy access to town. I you like atmosphere this is for you, but if you prefer modernity maybe not.

It seems churlish to mention, but the window frames were rotting, the wiring outside the window (for lighting the front facade) was an interesting feature, the fan on its last legs and breakfast, whilst plentiful, was just OK.