Room was excellent. Food itself in Mulberry restaurant is excellent, but after numerous stays in 12months, service is still very slow. Could do better on this.

Food itself in Mulberry restaurant is excellent, but after numerous stays in 12months, service is still very slow. Could do better on this.

A very lovely peaceful location,easy to access Hunstanton and Heacham beaches by car.It is walkable to Hunstanton but quite a distance if not used to a walk through the golf course! Overall it was a very pleasant stay and the dining in both restaurants was good and reasonable prices.We look forward to returning again.

Accomodation was one of the cottages that we stayed in, and in need of some modernisation as hard to climb in bath for a shower and toilet seat was loose.It had twin beds and mattresses were hard even with a quilt over them so some may find them uncomfortable.We found there wasn't sufficient sockets and phone signal poor.

Our room was comfortable, although the bed a little hard. Everywhere was clean and the staff were friendly. We liked the location, being able to walk to the beach. RSPB Snettisham was nearby which was lovely. The restaurant and bar had a lovely view overlooking a beautiful golf course. There was a family of ducks outside when we were eating dinner. We enjoyed the sea bass meal in the restaurant. Service was very good.

We felt the hotel was overpriced for what we got, but we could see that the prices had been bumped up for the local concerts at Sandringham. The breakfast was mediocre and tasteless. Our room was spacious, but very hot with only a poorly functioning fan. The evening menu was limited for healthy meals, it certainly wasn't fine dining as advertised, but we enjoyed the one meal that we had.

As much as the food was excellent and the hotel very comfortable the reason mainly for this review was the excellent customer service offered by Steph the receptionist that just went above and beyond what I have experienced at similar hotels. On arrival at the hotel my booking error had lead to my wife and I being placed in a local cottage in the grounds which was in fact pet friendly, unfortunately I have a breathing allergy so immediately felt very uncomfortable in what was for the normal person a very pleasant accommodation type. On route to dinner we stopped at the reception and asked if they had any anti-histamine which they didn’t, not thinking anymore of it went to dinner with my wife. Whilst dining, Steph the receptionist turned up with a box of tablets which she hadn’t taken upon herself to go and purchase for me, not only that she had worked her magic and managed to move us in to a new room within the Manor House where pets weren’t allowed. This was all done without me actually asking and Steph just took it upon herself to manage my stay, absolutely first class, thank you.

Breakfast, we were seated quickly at a requested table, staff very pleasant, not over attentive but always willing to assist when asked. Tables cleaned promptly after they were vacated, room bright and airy with a pleasant outlook, clean and pleasant room to breakfast in each day. Food was of a good standard and freshly prepared and served. Dinner, only did one evening, food was enjoyable and staff were attentive, maybe a little short staffed on the evening we eat but this could have been due to a function taking place, no complaints however.

I have no intention of listing any dislikes, Heacham is what it is, a very good hotel, pleasantly located to enjoy this part of Norfolk with the bonus of an on site golf course for those who enjoy the game. The staff not only appear to be well trained, but, they made it a pleasure to stay here. Final note, we were not happy with our first room which for some inexplainable reason reeked of lavender, we mentioned this at reception, who after making some checks immediately moved us to an upgraded room.

Historic building with lovely grounds. Room was clean, spacious and well decorated with lots of storage. Large bathroom with bath and shower. Comfy bed. Great dual aspect view overlooking the golf course. Loads of wildlife to see just in the grounds, gates, owls, partridges and a short walk to the beach. You have access to the wellness centre, golf pavilion and also Searles Leisure Resort. Great staff all pleasant and smart and efficient. Choices of areas to eat in and the food always great, tasty fresh and well cooked. Ideal location for many attractions, bird reserve, Sandringham and beaches.

No one was there to welcome you to the wellness centre so was a bit confusing and they’ve taken out use of the jacuzzi.

We loved our room as we had a seating area as well as the bed. There was a lot of choice for hot drinks and the ensuite had a bath as well as two showers. The bed was very comfy and we both had two excellent nights sleep. The beach is only a 20 to 30 min walk and on the way back we saw muntjac deer, hares and a barn owl and a few lesser spotted golfers 😂. Food was good and our evening meals were good.

There wasn't anything that we didn't like apart from and this is only a very minor issue, it would have been nice to have plain croissants with cold meats or cheese.

Had a 2 night stay at the manor house everything was perfect for our ruby wedding anniversary from the breakfasts to the champagne in our room the bed was so comfortable the veiws were lovely the staff were fantastic especially the young lady who runs the mulberry resturant and the young man behind the bar will book again changed rooms to an accessible room due to being disabled the staff were very helpful and gave us a ground floor room with patio doors opening out onto the patio where we were greeted each morning by ducks coming up to the doors hubby loved feeding them fabulous loved it

There was nothing not to like

Excellent food and service, they had prepared options for one of us being a Coeliac and were ready at each meal.

No lift, didnt matter to us and staff were very helpful, some could find it awkward.

Dear Hotel Team We just wanted to say thank you for the lovely time we had at Heacham Manor Hotel this week. This was our first visit and the staff were all wonderful and very helpful - from the housekeeping team, to the receptionists and all the various front of house people. We also wanted to say a big thank you to all the Pavilion Bar team and to the chefs there who made our guests a wonderful dinner on Monday night. The happy bar staff in the manor bar were super friendly and made us feel very welcome. The breakfast team in the Mulberry Restaurant were very helpful and managed the busy breakfast time calmly and with a smile! Thank you also to the very positive & happy young lady in the new Wellness Centre - who showed us around the facilities and also found my lost watch! Very best wishes for a great rest of the Summer - we will hopefully visit  you all again soon!