Staff were excellent. Friendly, attentive, and knowledgeable about the hotels history. Good food, lovely relaxed bar area, and welcoming atmosphere. The room was spacious and well laid out. Balcony bath tub was great, too. Good room facilities and well equipt.

Lighting and plugs were not well thought out. There are no plugs by bed and no lights near the mirrors to get ready with.

Great location in the centre of Henley, and with the added bonus of secure parking,although spaces are tight in the underground. Breakfast was decent and the room we had was a good size. We had dogs with us also and each was given a dog bed and water bowl which was a nice addition. Very comfortable stay. WiFi was great too and telly had Chromecast which we enjoyed using to watch Netflix and YouTube.

The windows could not open as the room was on the ground floor, so we could not have fresh air. when we checked in, we found a damp towel hanging on the shower taps which we thought was overlooked by the housekeeping. One of the dog pads was also soiled, which should have been spotted.

We were called ahead of our stay to ask if we would be okay with the stairs up to our booked room. After discussion we took a room on the floor below and were offered free breakfast to adjust for the price difference. The room we had was spacious, a cot was set up for us following a request. Room service was speedy. Staff at dinner and breakfast were wonderful with us and our 2 year old. Solid menu which catered for many.

I did ask one of the reception staff if any of the large boat tours were running during the time we were here and they said ‘I couldn’t tell you’ and advised us to check at the boat stand. I had tried to look up the information beforehand but wasn’t sure.

Beautiful and stylish

Parking is even more restricted than usual currently . We had to evacuate at 3am which I’m sure wasn’t the hotels fault but this was not even commented on at check out! Also, a double hit of a drinks service charge plus a food service charge onto the dinner bill when a DB&B package in a top standard room had been booked seemed rather money grabbing and was rather a spoiler on the experience. We also found a previous guests wine bottle cork in the room which made me wonder re cleanliness. A shame as this was a big anniversary treat having got married there previously.

Very friendly staff, nice bathroom with excellent rain shower and freestanding bath, luxurious toiletries etc. Nice bed as well. Sumptuous breakfast. When my scallop starter was not as I expected during dinner, they took it away and replaced it with freshly fried new ones even tho I had not read the description right. Can't fault the service. Good choice of drinks too.

We received an offer for upgrade 3 days before arrival, took it but only found out at check-in it was not available. Would have been better to hear at check-in about upgrade offers if available.

I was traveling with my sister in law. We had 2 single beds. They were so comfortable! The bathroom is quite large with a full tub and walk in shower. The room itself had great space and ample storage in the closet. We stayed midweek and it was really quiet at night, which was lovely! You are right on the center of town which is so handy! The building was gorgeous with a lovely courtyard to sit in, a beautiful bar area, and the restaurant looked lovely too, although we didn’t dine there during our stay. The staff were really friendly and helpful.

There’s no lift to the bedrooms, just FYI. We had a lot of luggage and we were on the 2nd floor so this was a challenge! In fairness, the staff offered assistance a few times but we were stubborn ;)

Fabulous food, especially breakfasts Attentive, helpful and very friendly staff, keen to resolve any concerns or complaints Quirky and interesting buildings Wonderfully comfortable bed Good location

No lift to upper floors, multiple staircases bit difficult for older guests with luggage Windows in classic double room designed not to be opened. Overheated room with faulty cooling system (rectified promptly, however). Felt quite claustrophobic knowing window could not be opened for air.

Location and comfort level

I booked a ‘classic’ room. When we saw it, the bed seemed smaller than anticipated. I went down to reception to ask what size the bed was and was told it was a standard double room and that the bed was a standard double. I was surprised at this as on booking the bed size specified 150-180cm wide for a classic room. We ended up having to upgrade to a superior room to get a larger bed. It would have been helpful if the reception staff had known the actual bed sizes.

Everything! Great location, bed, facilities, room, restaurant etc but the standout was the customer service. Every person we interacted with was attentive, pleasant, helpful. Special mention goes to Sabine on reception who could not have been more engaging or helpful if she tried. A model of how to do customer service well - great service with a lovely dose of personality.

The stairs! But being a listed building, a lift is not possible, and we were offered help with our luggage several times, which we declined. So it's our own fault we didn't like the stairs :)

i. I particularly appreciated Sabine at Reception. She was helpful in every way and even spontaneously found a vase for a rose I was carrying without being asked: it's little gestures like these that make the hotel special! ii. my room was gorgeous: huge and quiet and with a super-comfortable bed; gorgeous Occitane toiletries; vast bathroom with lovely fluffy, spotlessly clean towels

i. the music was too loud & intrusive in the courtyard: difficult to read or talk quietly ii. there didn't seem to be enough staff on Reception: sometimes a long wait