Excellent staff, wonderful breakfasts and great location. Very comfortable bed. Large shower. We really enjoyed our visit.

Our visit would have been even better if there was more water pressure through the shower head. Took quite a long time to wash my hair and my daughter-in-law made the same comment. Different shower head needed? Really need better lighting - it's rather dark - especially when trying to get ready to go to a wedding. We stayed in the Clock Tower Suite - great room, but the carpet definitely needs replacing. It looks dirty and rather dingy. A lighter colour next time? Please rest assured we really enjoyed our stay but these little changes would make a big difference. PS I never write reviews but thought this might help you for future guests.

Excellently stylish and comfortable facilities; well equipped and spacious too. Shame we were only staying the one night.

Hot water takes a very long time to run through. Reception staff weren’t the friendliest people on earth but given all we needed was the keycard and directions, it was fine. Would be nice to be greeted with a smile though.

This is a great hotel on the River Thames. I reserved the larger "River View" and was rewarded with a huge bedroom and bathroom. Great view over the river as was indicated by the room description. We had a good breakfast but didn't get to try out the bar which also looked very pleasant. Carparking was also fine. Very friendly and helpful staff!.

Only slight issue was the lack of cooling, It was a hot day (27°C) and it seemed there isn't much insulation in the roof as the room was very hot with no AC. We unfortunately left the bathroom light on for a few hours without realising that this activated a mirror heater.. which didn't help. Anyway, I am sure 27°C is unusual, so not a big issue.

The location by the river was lovely as was the decor of the property. we had lunch in the restaurant which had a good atmosphere with live music at 2pm and the food was ok. Staff in the restaurant were very friendly and helpful. Overall enjoyed our time at the hotel.

The room was hot and despite placing two fans in the room, we had to turn one off for sleeping, as was very loud. There was no hot water to our room and when reported I was told the hot water systems had been checked already and was working, but no one came to our room to check, so I had a cold shower. The food in the restaurant was perhaps a little expensive for what you get.

Spacious room

It was not clear how to order the inclusive breakfast as it wan't an option on Booking.com . We booked a table via the Copa club website ahead of arrival as we were told if we didn't we might not get one. We were miss informed at check in that we could ask for the inclusive breakfast on the day having said we had booked a table. On arrival at breakfast we found out we could only have the al a carte as we hadn't got a voucher. We had not been offered one at check in. Better communication between the hotel check in and the Copa Club is needed.

We had a beautiful room with a river view and one of the most comfortable beds I've ever slept in. Coffee and tea making facilities plus fridge in room. A Nespresso machine would be a welcome addition.

Hotel rooms were excellent. Maybe we were there at a bad time (between Xmas and new year). The bar/restaurant area was obviously very understaffed or badly managed. On the afternoon we left half the bar area was full of uncleared, dirty tables. I counted about 8/9 just around where we were sitting. We were there for over an hour and not a single table was cleared, despite staff walking past them numerous times. Such a shame as it ruins the ambience of an otherwise lovely space with pretty good food.

This is a great hotel in a beautiful location with excellent facilities - we’ve stayed here before and we will come here again.

The room was lovely and huge with a great view but incredibly hot & stuffy despite having the windows open and the supplied floor fan working full blast! It was odd because even at midnight when it was 16 degrees C outside it was still nearly 25 degrees in the room!? I guess it only happens occasionally here in the UK and the weather will be cold again only too soon! ;-)

The room was very spacious as was the bathroom. The bathroom was very clean. The breakfast menu was varied and catered to everyone‘s wishes. The staff are extremely accommodating. The service personnel in particular are very friendly.

The shower was in the bath itself, which is rather unusual nowadays. Also the car parking is always full and parking in some areas isn’t that easy. Having said the the staff were always around to help you find a solution.

Nice decor with comfy bed and very clean. Coffee tea and biscuits with real milk were very welcome as was the bottled water. Lovely smelling body wash and lotion in the bathroom. Love the comfy chairs in the Coppa restaurant and enjoyed a tasty breakfast here looking over the river. The location is superb.

Lack of mirror with decent lighting to do hair and makeup. Have this problem every room we have stayed in here. The live music in the Coppa bar too loud and intrusive making conversation practically impossible.

I loved the location of the hotel - being able to see the river from our room was lovely. Our room was very nice and very comfortable - I also liked the retro styling. The staff, almost without exception, were great - including in the Coppa Club. I really enjoyed our stay, and am happy to recommend it as a great getaway in peaceful surroundings.

Having to drag our luggage upstairs was not great - there isn't a lift, and there wasn't any offer of assistance (my sister and I are quite old ladies!) There was also a strange problem with the heat in the bathroom - we were there during quite warm weather and if the light was on in the bathroom it made the room quite hot and seemed to come from behind the mirror 🤔😳