The staff in the restaurant and breakfast area were extremely nice and helpful. The breakfast was nice. However, the portions for the evening meal we had were pretty small. The hotel was clean and the tea making facilities were good.

The lack of parking was a big issue. It cost £23 to pay for one night on the single public carpark. When I checked in the lady on reception was quite abrupt and rude and had absolutely no knowledge of public parking. I have stayed at other hotels in Kirkby Lonsdale and they provide overnight car parking vouchers. As stated the receptionist was very unwelcoming and offered no scope to check in before 3pm. I booked 2 rooms and the TV was faulty in both.

Virtually everything. Overall, the style and decor of the hotel was excellent. Our room was great, with a lovely view over the market square, a large comfy bed and lots of storage space. Spacious bathroom. Plenty of choice for breakfast with several egg options (Benedict etc.), the full Cumbrian and veggie alternative, smoked salmon, smoked haddock. We ate in one night and were not disappointed with a shared starter of haloumi fries, roast pork Sunday lunch and seafood tagliatelle. Very tasty and not over pricey. Pleasant staff.

Dinner service was faultless, but breakfast less so, with a less focused approach. Although our bathroom was lovely, there was some signs of wear and tear (e.g. peeling wallpaper).

The bedroom was spacious and comfortable. There was a plug in heater which seemed to work well as the weather was rather cold despite it being summer. The room had a deep "square" bath, which was rather unusual and might present problems for anyone with mobility issues. Although we were a bit concerned about hotel food we were pleasantly surprised by the quality of the food both at dinner and at breakfast. Food was hot, well presented and tasty and the waiting staff were very obliging. The hotel is quite quirky, in a good location and we would stay again. There is no parking but there are car parks close by and you can get a space at Booths (food store) for free for one hour. Would recommend.

Maybe a few more seating areas for hotel residents. There was a small guest lounge but it was usually full. But this is a space issue and I understand there are limitations. Otherwise we were happy with the hotel.

This was our third stay at this hotel in the last year and we would not go back if it wasn't good. Our room on this occasion was smaller than previous but still well fitted out with a very good bathroom. We had both dinner and breakfast in the hotel and they were very good served by friendly efficient staff. All round we had an enjoyable stay and will be back in future.

There is nothing I could really complain about as it was what I had expected at a very reasonable price.

Beautiful room, location great

In the lounge restaurant in the evening where our table was for dinner there was a wedding party. It was very noisy and cramped, I thought it was inappropriate to put other residents in the same room as there was plenty of room in the other restaurant. My actual meal was disappointing, I had one small piece of chicken with salad and a massive portion of fries, it looked like a child’s portion apart from the fries which I don’t eat .

The friendly atmosphere created by staff of all ages; food was good with a reasonable range to menus

Lack of any dedicated parking for the hotel. The booking process produced odd communications including a whole page about Covid arrangements. Also I made 5 attempts to get someone to answer the phone, having left my number it was 5 hours before I received a call back

The location of the hotel The cleanliness of the room Comfortable bed Good breakfast

We come here for 1 night every year I’m August because we like the hotel and it’s lovation but the staff change from year to year and some of them don’t make you feel particularly welcome. The young lady behind the bar last night looked bored and tired. When I asked if we could check out this morning one of the staff said just leave you key there pointing to a table. Charming! No thank you or did you enjoy your stay or anything. Luckily for us we go abroad a couple of times a year where the service is absolutely top notch and where you are welcomed with open arms

The hotel was in a central location on the town square. The room was small but functional and clean. The bar had a good selection of cask beers and the breakfast was excellent.

The real kick in the teeth was having booked in April paying £135 for bed and breakfast we found on arrival that the hotel had an offer on for new bookings £123 for dinner bed and breakfast, the value of the dinner was £20 each. In effect we paid £52 a night more than we should have done. The staff whilst sounding concerned made no effort to look at how they could improve our position. This left a very sour taste over 2 nights the extra cost was £104 Will I use booking.com in the future ? First check directly with the hotel to see if any offers are available.

A perfect location in Kirkby Lonsdale. Lovely building with character. Good food and attentive service, nothing was too much trouble.

Only one negative. A few issues with our room and unfortunately the staff member we spoke to was rather rude. We were surprised by his attitude as everyone else was really friendly and helpful.

Breakfast superb

Room 8 shower/ Bath Never seen anything like this before three steps up a tiled platform to a sunken square deep small bath with a shower above .. treacherous to get out of when wet and absolutely not a good idea for anyone with mobility problems.. I would definitely take this out and put a different one in