Staff was extremely friendly and kind constantly checking in on you when you head down to the pub. The room was cozy and the bedding so comfy. The towels were amazing too! Having breakfast offered to order was great!

There was some mold on the shower wall which was kind of icky. I also didn't realize when I booked, my fault of course, it was above a pub which wasn't great for the nights I had to go to sleep early as the music bled through the floor. The door for guests was also quite loud when closing. Breakfast is offered from 8am to 10am which also isn't great if you're like me and have early days where I had to be out at the university or traveling by 8 or 8.30 as you don't have enough time to eat (and you have to pre-order your breakfast the day before). If you're not a fan of walking to get into town it is about a 10-15min walk out of the way.

Since our first visit to the Wagon & Horses during the pandemic period, the hotel appears to have changed ownership twice, but we were pleased to see that it was still as good. We like the location overlooking the River Lune and a short walk into the town (there’s a footpath just behind the Maritime Museum, which you can follow up to the Castle and then into the town centre); the comfortable rooms and cozy ambience; the superb breakfast; and friendly, approachable staff. We recommend the bar-restaurant: we enjoyed an excellent and reasonably priced Sunday roast in the evening, after we arrived. A small tip: If you arrive after 15.00, there are some parking places directly in front of the hotel, which are free until 11.00am the next morning.

On arriving we where welcomed by a lovely staff member who showed us to our room, and the explained how to get back in if late at night, and that the room may get hot, nice touch supplying a fan. Room was great big enough for our requirements, a nice bathroom, both looking over the river. The breakfast was fantastic, with a great choice of cereals etc and our cooked breakfasts arrived piping hot the full English was enjoyed by myself and the eggs Benedict by the other half they kept us full till the afternoon. Really appreciated ordering the breakfast on arrival and the time we required it, the lady who served us was a delight. The really hot water was also great.

The only problem was in the bathroom, the soap dispenser was too high up the wall if having a bath. Great if having a shower though.

Lovely hotel and pub with character. Staff were all great, from check in, to evening meal in the bar, to breakfast. All very friendly and helpful. We enjoyed our breakfast. Not a big menu, but well cooked and nice and hot. Decent coffee too. We had a lovely twin room, beds were comfy, pillows a bit hard for me, but I am fussy! Bathroom is showing its age, but it was clean and the shower worked well. No shower gel, but we had our own. Location was great, the Castle and main shops were all close by. Great value for what you get there. All in all I really the staff and the place and I would definitely recommend it.

Loved the place! I only had minor niggles.

We arrived hours before our check in time but it wasn't any bother to the hotel to look after our luggage while we explored around Lancaster.we had a Sunday roast later that evening which was nice and good value but I would advise anyone who doesn't like their meat rare to mention it when ordering.We had breakfast the following morning which was exceptional as we're all the staff during our stay.We will definitely use this hotel again on our next visit to Lancaster and highly recommend it.

Only being there for one night as we were carrying on up to Scotland for a week.

Immaculate,The room was spotless from the skirting to top of wardrobe NOT one spec of dust anywear.food beautiful,view from room lovely,staff went above and beyond perfect location to town,bus and train stations (morecambe and preston 15mins on train) There is plenty of instant hot water for bath and shower didn't have to wait for it A lift if need be.Perfect Room would probably be small to others but not to us because it was perfectly formed TV kettle hairdryer large bath towel and medium towel.Entrance so you didn't have to use the restaurant Food prices in restaurant didn't break the bank Breakfast filled you up for the day plenty to choose from One word it was PERFECTION (little note every place will have it wear and tear not every place is going to be like it was the day it opened) A massive thankyou to Di and Lucy for welcoming us with open arms also to the other staff all gems

Didn't stay long enough

Firstly, the staff were exceptional (especially Daisy and the lady that served breakfast) - so friendly and welcoming. The pub had a great atmosphere and clearly very family friendly, food was excellent, especially the breakfast (which was included in the room price). The room was very comfortable with views over the river. Tea, coffee, water, with some lovely homemade biscuit - a super touch. Parking was on the road to the front of the pub and only allowed for 3 hours during the day which was not a problem for us.

The room was stunning and had a great view of the river. It was easy to return to the property after the pub downstairs had closed as there was a separate entrance for the accommodation. The staff were friendly and helpful. The cooked breakfast was really good.

There was nothing really to fault. However, during our stay in the middle of June 2024, the staff said there was due to be a change of management the following week. Therefore, a point has been deducted from the overall score as it is not possible to say exactly how the accommodation will be in the future. For those less mobile, access to the rooms is via a winding staircase.

On arrival was made to feel very welcome and evening bar staff were very friendly. Room looked over to the River and breakfast that day was exceptional cooked by on duty staff lady (sorry no name although had a lovely conversation) 10/10 best breakfast we have ever had staying hotels frequently.

Can't think of anything

Although we arrived latish, when the person on duty was already busy, we had a warm welcome and help with various small things like how to turn on the radiator. The room was comfortable and looked lovely as we arrived and the bathroom was modern and simple to operate. The meals we had, both dinner on the first night were delicious and quickly served, and the range of choice for breakfast was good - as was the taste! Good beer and wine too!

Everything was very good and exceeded our expectations: we will go again.