Locatiob

Took a long time to check in ad there was a wedding partty with lots of gessts every where do. We couldnt park near the entrance. And the whole place was very noisey and loud for at least a couple of hours after we checked in. Would have expected this on a Monday evening as all we wanted to do was get an early night. When we checked in we wrre given a room not far away frim the check in desk which was the diiabled room and not what i was expecting but after such a long drive fecided not to complain as i was exhausted and tired. The Breakfadt Staff in the motning were excellent.

How helpful and friendly the bar staff was, morning and night staff The decor of the rooms were stunning and excellent layout shower facilities were good aswell I'd definitely stay again Cocktails 10/10

No handsoap in bedrooms could maybe do with some in rooms also alot of the hotels along side radstone has spa facilities or pool this could maybe benefit from spa facilities , was pretty disappointed when they were none such a lovely hotel would definitely make it 10/10 if there was a spa/pool

Lovely welcome at reception. Check in quick and easy. Lots of parking. Topaz suite very clean, really spacious, 2 mini balconies, king size bed, hair dryer, iron, fan and robes. Lovely bed linen, jacuzzi bath, towels big and fluffy, Tea & Coffee and a few biscuits. Room service menu is exceptional. Breakfast top notch with everything and more.

As it’s summer well Scottish summer we did use the balcony and only very small point was it could do with a outside clean but still lovely.

Convenient location as travelling from Edinburgh to Troon for The Open. Room was nice and modern and felt like it had recently been refurbished. Very good shower and comfortable bed. Nice breakfast too.

There was a wedding at the hotel so not allowed to use the bar which only had a few people in it for such a large area. We weren’t made aware of the wedding when we booked. Had to use the restaurant which was also full of wedding party guests. Subsequently very few seats and took a long time to get a drink. Had we have know about the wedding and restrictions we probably would’ve booked elsewhere. Also the room was very warm and no aircon so had to keep window open and was woken at 7.30 by some guests leaving as room next to Carpark.

The evening meal was first class. Excellently cooked and presented. The room was very comfortable and clean. The bar staff were friendly and engaging.

The breakfast staff were efficient but at times unhelpful and one in particular should learn to smile and welcome guests at the start of the day. Perhaps she was having an off day. The check out was awkward. The lady was half concentrating on me whilst looking at her computer. Eye contact and a friendly good bye are surely essential. I was waiting to be told all was ok to go but, an assumption was made thatI should have known I could go. Very poor manners. However we enjoyed the comfort and good food.

Room was large and bathroom had bath and a shower above it. The room was on the ground floor - no stairs to climb. Good storage for luggage. Hairdryer, ironing board and iron and a small heater were all available in room to use. There was also a bath mat. Tea, coffe and hot chocolate available with kettle etc.

The bath side was very high and if you have arthritis is diificult to get into. Shower was a fixed head so you could not avoid getting your hair wet unless you had thought to bring a shower cap with you.

We stayed for friends wedding. The staff in the restaurant were so lovely and friendly and helpful. Receptionist was lovely and helpful. Room was nice and comfortable

Room was acceptable but not as clean as it could have been. The guttering outside our window was broken where it joins the roof and the water poured from it the entire time. If we were spending more time in the room or staying more than one night we would have asked for another room.

Everything was as it should be. Whoever does their customer service training should be on big bucks - they've nailed it. The more mature gentleman serving in the restaurant was exceptional 👌 all of the ladies were so lovely and accommodating - I popped down for coffee one night when the bar was shutting. The coffee machine was off, but the lady offered to make me a pot of instant cofffee instead which was actually lovely, and gave me a packet of crisps for free. Even the younger less experienced staff were making such an effort to engage, when it perhaps wasn't as natural for them. Just lovely all round. The food was beautifully presented, the taste was incredible and I'm probably a stone heavier because of those damned apple and strawberry 🍓 crumbles but feeling very fulfilled so what the hell guys 😀 What else, the interior, the bedrooms (well mine anyway) all lovely and very effective. A special shout out to the gentleman on reception when I was leaving who offered to take my bags to the car. When I said no thanks and started walking out the door, he shouted 'Wait! Have you had your breakfast?' As though he was a genuinely concerned family member. I explained I didn't have time. His response..... "NOo, that's not right, look you put your things in the car and bring it round, and I'll have a takeaway coffee ready for you because you need something." 🙃😊 That's what you call being looked after. Exceptional.

Nothing at all.

Easy to navigate to rooms/around hotel. Good options of where to sit indoors/outdoors to have refreshments. Lovely sized rooms. We opted for a suite and the extra space was perfect. Heard the breakfast is amazing.

Bed was a bit firm for us. But that is just down to preference. Only other comment would be the quilt was really heavy. Room was warm overnight so that was not needed or could have opted for a thinner one.

Lovely hotel and staff were very good

Unfortunately our room had damage to the ceiling where there had obviously been water coming through at some point and because it was above where the tv was your eye was always drawn to it . Also the woodwork in the room ( skirting boards and door frames ) could do with freshening up as lots of chips in the paint which spoilt an otherwise beautiful room a bit