What more can I say. The excellent service began before we even arrived at the hotel. Responses to questions from Concierge, Reception and Management were always prompt and professional. Every single staff member at the hotel provided outstanding service, nothing was ever too much trouble, from Hugh in Claridge’s Restaurant who was more than willing to go above and beyond in the preparation of sister’s unique coffee (extra hot, honey & lemon slices on the side). To Bob, one of the excellent doormen on duty – who was always ready to assist and provided valuable advice. To Concierge Nigel who was able to complete a number of confirmations on my behalf and answer any myriad of questions. Also, a shout out to Lola in the Foyer & Reading room, a very personable young lady, who we felt already exposes the very obvious Claridge’s values. Then there is Mrs. Pat More who responded on behalf of General Manager Paul (who was on leave during our visit). It is greatly appreciated when people take the time to interact and respond. The hotel itself is absolutely brilliant. The renovations are excellent, blending seamlessly with the old. I really loved our Claridge’s Balcony room. A great space for a very relaxed stay. There was not one aspect of the hotel of our stay that I believe could be enhanced. I have stayed in a number of hotels around the world and Claridge’s now becomes the yardstick against which any & all future hotel stays will be measured. Once again, my heartfelt thanks to Paul and all of the team at Claridge’s, particularly in light of my recent change in circumstances. I believe that this can be attributed to great leadership from the top down.

Absolutely nothing

Staff great and accommodating, a thank you to Chris at Concierge for sorting the cancelling of Scotts and rebooking the next night. Intern Rachel from Ireland served us for breakfast, she was lovely.

A couple of small things in the room annoyed me, the sink plug didn't work properly and got worse as the stay went on , I ended up filling the sink for a wash and couldn't empty it, so left it!! The phone on the right hand side of bed didn't work. Taking a shower was not great, the seal on the door didn't work properly so we ended up with loads of escaped water on the floor!! Would have liked in addition to the rain shower head, a hand held shower head with telescopic bar to adjust the height, the hand held in the shower was at a fixed height which was too high for me! Little things I know, but when you are staying at a 5* hotel (and paying the prices) I expect things to work!!

Everything except the spa

Room was beautiful but price felt excessive at 1400 per night vs standard rooms. The balcony is a lovely addition but likely not worth the extra money. The spa was a let down. Pool was small and could have been warmer. Its not a lane pool at that size so it should be warmer. The sauna and steam rooms being in the changing rooms is bonkers. That means you cant do that with a partner. Also the addition of a hot tub would be nice.

I am not accustomed to luxury and booked this as a special treat. We got an upgrade to a room with balcony which was incredible. The hotel is beautiful and packed with precious art. The staff are kind, professional, exceptional

I wish we had stayed longer !

A beautiful hotel, very central, modern stylish room, big comfy bed. Excellent service.

You don’t get any breakfast when you spend £1400 per night!

The service is both exceptional and friendly. A truly great hotel.

Absolutely everything! Stunning hotel

The cost of in house dining is extortionate!

Absolutely everything was perfection!!!

Couldn’t fault a single thing!

Absolutely exceptional, staff went above and beyond helping us celebrate our 20th wedding anniversary

Wonderful staff for the most part - Extra special recognition of excellent service from Max and Connor on the front desk, Phil the doorman, Robert on room service, and Lorraine and Lika in the restaurant. Max was incredibly welcoming and anticipatory of our needs on our arrival. Sadly the pool wasn't available as maintenance works had been extended, but the team arranged for us to use the nearby Connaught"s facilities (regrettably their service and facilities weren't great to be truthful). We also brought our 4mo. baby and our room included items for her too. There's a family-friendly hotel, but this was family-INCLUSIVE with baby wipes, baby bath towel, baby toiletries and the like. Really lovely touch to have.

Disappointed that pool maintenance works were extended, as mentioned previously.