This is an absolutely amazing hotel in a central (but totally away from traffic noise) location. The moment we got near the door there were so many friendly faces greeting us and everyone was really helpful. The decor is low key art deco, the room was a great size with a beautiful bathroom. I’ve never slept in such a comfortable bed, with the nicest, crisp white linen and perfect pillows. As it was my birthday we had been left a card, champagne on ice and delicious chocolate birthday cake. This is hands down the most fabulous place to stay, I’ve never had such friendly and amazing service by ALL the staff at the hotel, I can’t recommend this highly enough!

Absolutely nothing, I could not fault a single thing.

Everything else was superb. I would book again in this hotel. Great location + very helpful staff + very clean and luxurious room + welcoming atmosphere

Not much variety of restaurants in the hotel and no view over the city

Very clean..

Deposit was very high for no reason.

The only thing I didn't like was that upon check out, I was asked by the front desk if I would like to add another 10% to the bill as a tip for the staff. This was obviously a directive by management but quite frankly, I found it offensive. First of all, I would expect management to pay their staff at such an establishment appropriately. Secondly, if i want to top staff, that is a personal thing which i prefer to do directly with the staff and not to be put in the spot by a management directive.

The location was excellent. The room was spacious ,well furnished with all the necessary amenities.o

Spacious Room but Disappointing View I the major downside was the location of the room—it was on the first floor, but when I opened the curtains, the only view was a wall, making it feel more like a basement or lower-level floor. It would have been nice to have been informed about this in advance, as it significantly impacted the overall experience. If a view matters to you, I’d recommend requesting a higher-floor room.

The location

The room not very clean. No mobile signal in the rooms. They don’t have good breakfast in the restaurant.

This could be one of the more perfect hotels in London. It's in a perfect location (near Hyde Park, wonderful shopping, central), it beautifully appointed, and has one of the best staff we've ever encountered. From Gunther, to Lionel and the entire team - we were always welcomed and given superb service. I can't recommend it enough.

Nothing. I'm going to keep writing because the review requirements say I should share a few sentences, but I'll just keep heaping praise. This place offers an experience that is all about the details. The food is spectacular and the bar is amazing.

breakfast was first class and location was fantastic , no need for taxi's , we normally stay at the savoy and this hotel exceeded this for room quality , breakfast was better than the savoy and the location was fantastic , a real hidden gem in my opinion . the spa and gym were first class and very modern and clean . the bar in the hotel matched the savoy American bar minus the piano !!

the only downside would be no swimming pool but the overall package made up for this

The decor is superb, pure Art Deco at its finest. Rooms are very comfortable. The staff are all very friendly, especially in the restaurant. The location is excellent with Selfridges just around the corner.

It was very noisy at night, therefore the rooms could benefit from some heavy curtains to draw rather than side drapes that are just for show. Other than that a wonderful stay.

The hotel was lovely, the staff was very friendly. The little details made the stay extra special - the rooms were gorgeous and came stocked with goodies. The dice and cards were a wonderful touch. Cocktails at the bar were delicious, as was the afternoon tea. In short, we couldn't have been happier.

Just that we couldn't stay longer :)