Location was great, a short walk from where we needed to be, really friendly staff. Beautiful hotel. Lovely room, ( was a bit noisy on the 1st floor, but not their fault) great bathroom with quality products. Great breakfast, lots of choice. Plenty of fresh fruit which I personally love. Really happy with this hotel, will be back again next week.

Bed was a little uncomfortable for my liking. And pillows too soft, but that’s my preference, would have liked a higher floor for the noise, but out of there control.

Stayed many times at this hotel and it is always a great experience. Room 324 (while the view is uninspiring) is at the back of the building and is quieter than experienced when at the front. The area is fabulous - turn right and you are in Marylebone where you can spend a day (Daunt bookshop, Caldasi and Aubaine restaurants, La Fromagerie to name a few favs); turn left down to Oxford St for shopping and the tube station and many restaurants. Staff very pleasant and helpful, great bar.

Pillows - always ask for extra !!

Location is key for choosing this hotel vs the rooms prices. We also like how it's lobby is not as busy as the other hotels in the same area. Lots of restaurants & cafes around the place to go to.

the last night of our stay there was a wheezing noise coming from the walls which seemed to be from the pipes (not sure). It was annoying enough for us to call the helpdesk to check it but no one picked the phone, we called 3 times but no one answered, and no one called back. The furniture is also quite dated.

1. The location is perfect as it is very close to Oxford Street. We usually use Bond Street Underground to go around apartment from Oxford Circus and Marble Arch Stations. 2. The maintenance of the rooms is still pretty good. This was our 2nd time staying here. 3. They gave us a complimentary upgrade room for our 2nd night due to some issues. That was fantastic!

1. Our actual room's heater wasn't working properly the first night and it was cold. The night staff wasn't helpful (didn't bring the mobile heater) and informed us they will send a maintenance technician the next morning. No one came, so we made a complaint the next morning and day shift people apologized and gave us a complimentary upgrade to a bigger room. Now that was fantastic. 2. There was an in-room night menu that starts 11pm - 6am. We wanted to order something under room service around 11.15pm, but the restaurant was closed. So not too sure what was the menu for.

Location is EXCELLENT . Right on Marylebone high street, lots of very good cafes, restaurants , deli’s and high street shopping brands. On the other end is at Christopher’s place again with a great bunch of restaurants. The rooms are small but comfortable . The Linens are clean and room is cleaned thoroughly everyday. Concierge team is great! I had a package delivered to hotel before My arrival- it was collected and kept ready for me. They are also very helpful guiding you with different underground routes for the trains to get about london city. Special mention to Ian, Carlos & Ken - they are always so welcoming. Lastly, I requested a pretty late checkout - and although the hotel was fully booked they managed to move things around and give the room for longer . Appreciate the service.

The hotel does not have a gym.

The location of the hotel was central and excellent! I would have coffee at different nearby cafes every morning and Oxford street and may other sites were walking distance from the hotel. The rooms (especially the executive suite) was very comfortable and it was a happy change from the airb&b we had booked and abandoned. I booked the hotel last minute and was so happy they had space. The staff were friendly and helpful and the rooms were clean. I enjoyed our stay there.

We had two rooms and the standard room was a bit small (although probably typical for London). The executive rooms were great and 3 people comfortably fit in them. I wish the elevators were a bit larger and that you could reach the other side of the hotel without having to go back to the ground floor (maybe there was a way that I'm unaware of). My daughters were on the other side of the hotel because our booking was very last minute, but the staff tried their best to get us in a room next to each other and were successful when we extended our stay 2 more days due to a delta flight cancellation.

We have stayed at The Mandeville before: our return visit was not a disappointment. The welcome is professional and warm; the staff are very helpful; the location is excellent - for London's "West End", shopping and more ...; and the rooms comfortable, clean, spacious (enough) with pleasant decor.

In a previous review, I commented: "There are elements of the hotel that warrant investment: the lifts felt 'grubby' (old Paddington wallpaper, however charming, is far from the style level anticipated); the heating system struggles to cope with a mild British winter and the windows deserve secondary glazing." - this is still true!

This is our go-to hotel in London over the last 10 years, largely due to location but also because of great service. The bar is great, the inhouse restaurant is good also. Marylebone is an expensive but wonderful neighborhood with near access to the tube, many great eating establishments, including Caldesi Italian, Aubaine, Ping Pong (Dim Sum) and many more. A fabulous Bookshop (Daunt's). The Fromagerie is awesome. Only issue we had was a noisy AC and were moved to another room without issue. Will stay here again.

Be aware that Booking.com does occasionally overbook resulting in guests being relocated to another hotel - we were not but were told by reception. Pillows - order extra, extra, they are down and tend to flatten.

The disabled room is too small for a wheelchair user. The toilet was perfect..good height...great rails to aid. However I fail to understand how on earth the shower has not one rail...and the ridiculous tiny pull down seat is useless Also in the bathroom the horrible huge floor lintel( or whatever it is called) is so uncomfortable to go over. Just to get in and out ,having the door closed, one has to go over it 3 times! 1..coming in to use the toilet.2 to turn to close the door. 3. After using the facility...to get to the door one has to go over it to get to the door handle ..reverse whilst opening then to get out. Obviously a wheelchair user was not consulted. A person trying it all with a wheelchair who does not need it, is not good enough. A wheelchair user needs more space to manoeuvre and the desk to bed is quite compact to move around. Using the wardrobe so close to tge desk , there is not much room. I asked if I could pay more for the larger one, but i was told the only disabledroom ones in this,small,size The bed was very comfy though! The room was far too hot. We lowered it to 18....still too hot. Maybe check the thermostat??

Sorry I didn't read properly at the top! i put my observations of the negative bedroom's acilitues! Too much to rewrite! Now the positive! the staff were very polite and helpful. Everywhere lovely and clean.

The location is perfect, close to the underground and 10 min walking distance from the Oxford street. Very comfortable for both leisure and business. Breakfast is good, you can order fresh coffee and all the different versions of eggs. The rooms are quite specious and well organised. It is enough space for work and to have a good rest. Staff is very friendly , i have requested to change the room (read below section) and for the late check-out, both were accepted.

Initially I had the room next to the storage room and it was very noisy at night, sort of industrial noises.