The hotel is very nice and comfortable. Location is very good and convenient. The street is not busy with traffic and the room was very quite. I kept the window open all night and did not hear any noise. Close to the Baker Street Tube station and in the walking distance to main shopping streets, if you are interested. Excellent trendy cafes just few steps away.

The towels were changed daily and while a decade ago this might have been appreciated by the guests, nowadays i think it is very excessive and your shall follow your own rules and keep the towels as long they are not dropped on the floor by a guest.

Room was not big but well equipped, clean and very comfortable bed. If there can be one complaint, is that there are not sufficient power sockets. Location being on Manchester Street is quiet but very central. Easy walk to Oxford Street, Marylebone and so on. Bed deserves a great mention as it was super comfortable. The TV system is difficult to operate and my room's remote did not work properly so had to manually use + and - on the Skybox.

Check out at 11am is something I dislike. I think 12 noon is fair and should be the standard for a hotel of this stature. Perhaps there should be disabled access or elderly access for the front entrance which involves quite steep 5-6 steps which my elderly parents managed but was a challenge after a day out.

Great staff, clean hotel in a great central London location. Nicely furnished & welcoming.

Everything was a little small! I appreciate it's London, yet some clever photo's have been taken. It's certainly not a bad place to stay, it's just that the photo's lead you to believe it's bigger than it is. From the reception to the rooms.

It was a nice quiet location, charming outside the front. Decoration was nice, the decor theme of the hotel is charming, intimate and comfortable. Lovely friendly attentive staff. We had light bites in the restaurant in the afternoon, and that was delicious. Those Parmesan churros are to die for!!

The one main niggle was the massive stain on the bedroom floor. The carpet needs replacing, it’s old marked and faded and really lets the room down. Whilst the room was very clean the floor made it appear mucky. Which is a shame for such a lovely hotel. Also, I would maybe think about increasing the portion size or adding some items to their full English breakfast for the amount charged for it.

This property pleasantly surprised us. Situated in the Marylebone area, a stones throw from Manchester square and a very short walk to Selfridges, it is an ideal location for a stay close to shopping and dinning. we loved the beautiful unsuspecting frontage and the modest yet modern decor. The standard room was a good size and the bathroom was great - the shower was amazing! The aircon in the room actually works which is great. And the windows opened too for some fresh air. All in all, a great stay in a wonderful hotel. Will stay again.

Whilst there isn’t much to dislike about the hotel; if I have to write something it’s that there wasn’t an iron or ironing board in the room (we asked for one by phone and it was brought to us). Also, the en suite door is frosted glass and doesn’t offer as much privacy that I would usually like. The glass in the bathroom window isn’t frosted which meant the blinds stayed closed for most of the stay. Minor bits.

Staff was very friendly and helpful. The room was well-stocked with all the extras, like robes and slippers and lots of clean towels. We reserved a "courtyard room" which turned out to be the bottom/basement walkout-area with patio furniture and lined with vinyl wall coverings printed with trees. At first I laughed & rolled my eyes but it turned out to be perfect and a private area to relax with a drink after a day out touring, and it was covered so the rain didn't ruin anything. The shower pressure was great too.

A bit pricey for what you get, but that's probably just London.

We booked this hotel for 2 nights because we were having our wedding in Marylebone Town Hall. As soon as we informed the staff of our stay and purpose they made sure we have a memorable stay. Staff went above and beyond and decorated our room while we were away and when we came back from the wedding we found our room extremely nicely decorated.

Not necessarily a negative but the Full English Breakfast was rather small and the menu didn't have that many options but the chocolate croissants were AMAZING. The rest of the items on the menu were very delicious as well. Overall the food was very nice.

Efficiency, cleanliness, very comfortable bed, every need catered for

The industrial size hoover and a table, being left in the corridor outside our room (102).... unsightly and restricting access along the corridor. The overwhelming smell of cigar smoke that filled our courtyard space. We are non smokers and as such, couldn't comfortably sit out there. It seemed to come from an adjoining courtyard space. Being so specific about the breakfast menu choices ('only one from hot and one from cold' etc) was, for us, somewhat restrictive, and took the pleasure out of breakfast.

It felt classy but affordable! They upgraded our room and left a nice note which was welcoming, the beds were very comfortable.

The fact you’re told after you’ve booked that you’ve got to pay a discretionary service charge and give them a £50 deposit. Although it’s given pay upon check out they should still make people aware of this before they book. The rooms are also quite hot and you can’t open the windows, my partner thought it was fine but it’s personal preference.

staff were really friendly and the location is fabulous. also it was clean.

the mattress was bad we had to sleep on the side of the bed cause in we would go down in the center. I think it worth to consider and change that. such a pitty with this level of service!