Perfect location about 2 minutes walk from Baker St Station giving easy access to main tourist areas. Nice clean, quite hotel. Comfy room. Breakfast was good with hard-working staff. I asked for gluten free food and received 2 GF bagels and GF cereal which was nice. (In addition to usual bacon and eggs etc) After we checked out the nice receptionist was very happy for us to leave our bags there and collect later which was great as coach back wasn't until 5:30 pm. Also happy for use to use restroom facilities when we went back to get them. Will definitely stay again and highly recommended.

Breakfast was lovely. Bedroom was very comfortable and clean. Very nice added extra such as white company soaps and shampoos and coffee machine. The woman on the day shift on the 21st was very helpful and friendly, was a lovely welcome. The bathroom was lovely, shower pressure brilliant.

The bedroom was a little small which made it hard for two people to move about the room sometimes. The sink was broken, although not dirty, the cracks ruined the aesthetics of the bathroom. The lift was very small and therefore was hard to catch without waiting for others to finish using it

Very nice hotel and great value for money. Location is excellent, just a couple minutes walk away from Baker Street tube station. The room was cleaned daily and very comfortable. The breakfast was hot, hearty, filling and a perfect start to the day. Tea/coffee facilities were available for use in the room, and the dressing gowns were also a nice touch. The hotel is very quiet, I didn't hear a sound from other rooms or the street outside. Tesco express is just around the corner for any essentials, as well as quite a few bars and restaurants. Would love to stay again!

Nothing, all perfect.

Great location, almost opposite the Baker Street tube station, in Chiltern Street. Around the corner from Marleybone High Street, walking distance to Oxford Street - but you are in a quiet street. On Sundays, a lovely artisan food market around the corner. My daughter and I booked a twin room. Small, but perfectly formed. Clean, quiet, with very good mattresses and nice pillows and bedlinnen. A Nespresso machine in the room, water on arrival. Bathrobes laid out.... Nice bathroom with White Company toiletries. Everything spotlessly clean. The hotel has a lift. The breakfast room in the basement was surprisingly bright. Good choice of breakfast - we are vegetarians, no problem, they also had vegetarian sausages and plant milk options. All staff very friendly, helpful and polite. This is ideal if you want to explore central London on a short trip. Excellent bus and underground connections. I will return with girlfriends for a shopping trip. My daughter says she will definetely return to this hotel on her next trip to London. Would also be perfect for going to Winterwonderland in Hyde Park.

What's not to like? It suited us perfectly

Excellent location. Couple minutes walk from Baker Street station (which is conveniently located on the Bakerloo line). We felt very safe and there are a lot of different food options close by. The hotel is quiet, the rooms are very comfortable (and recently refurbished), coffee machine in the room was a welcome addition. Staff were very friendly, helpful and accommodating. Would highly recommend and will happily stay here again.

Not much to complain about about with this lovely place. Rooms are smallish but thats typical of London and its not a real complaint.

The hotel staff are friendly and polite and the hotel it's self is clean Loved the power shower and size of the bathroom Provided good breakfast options The hotel is in a great location for the underground and is 15 minutes walk from the Marble Arch Plenty of places to eat and drink in the area as well. Definitely would stay again in a different room

The room layout was tight in the Triple bedroom finding it hard to walk round. We was on ground floor next to the lift and reception so not great when trying to sleep. Breakfast needed to be hotter especially the Beans and preference of type of eggs would be preferred

Small room, designed well, nice feel & multiple lovely features including coffee machine. The staff were helpful. Excellent location and has value for money there.

Their payment card machine functionality wasn’t right I suppose resulted in them proceeding to deactivate my room key. Strange indeed as my account was charged but promised invoice never arrived. I suppose happens but rare indeed. Overall reception lady was very helpful but other staff made me uncomfortable such as letting me into the room with a form of emergency entry without issuing functional key-card all felt not right indeed especially as at the same time similar happened to other guests perhaps the system might function linking key-cards I suppose.

Very good location - a stone’s throw from Baker Street Station. But also on a quiet road so not too much traffic passing through. The hotel was very amenable and held our bags for us before check in so that we could enjoy our day without our bags. Smooth and easy check in. Decent room - smallish but had everything we needed and bathroom was modern. Breakfast was good. All in all a good price for London.

Air con unit was loud so couldn’t have it on during the night so it did get warm. Also no extractor fan or window in the bathroom.

Very helpful and attentive staff. The location is the best you can find, especially for the price. Easy to find, very smooth check-in and check-out. The breakfast is great and it is served until 10am, so no rush to wake up early. We had issues our first night with the room, and although there was not much they could to then, we were not brushed off at all, everyone was understanding and helpful.

The rooms are apparently not created equal, we had an issue with the heating and hot water in our room the first night, which was a problem in December to say the least. We got a new room the next night as it was not fully booked by then. The second room was all good. The wifi wasn't the best everywhere. We also only got one key to our room for the two of us, although we didn't ask for another one.

We liked room #30 because it was quiet and a little removed from the other rooms. We loved the exterior door to the fire escape - we could let lots of fresh air in. Antonio at the front desk was really great! Nice choices for breakfast and the kitchen staff was so great.

The room was small but that's probably normal for London's older buildings. The breakfast could have used a little more variety; after four days it was good but a bit boring. Biggest problem was the hot water in room 30. First day it was ok. Little or no hot water next three days. They got it fixed while we had breakfast day 2. Day 4 I took a cold shower. My wife was offered a working shower in another room where the guests had just checked out. That worked but kind of creepy. Hope it's finally all fixed.