The room was very compact and basic but in a very convenient location, clean and the bed was VERY comfortable. We only stayed for one night, and didn't use the shower, but it looked TINY. I imagine it would be a struggle for an average height/build man to turn in the shower. The property was ideal and perfect for me and my daughters to stay for 1 night as we just needed a clean and safe place to sleep. It was very near Hyde Park where we were visiting Winter Wonderland. It was only a few minutes walk to the high street, too.

I was a bit nervous with the narrow stairs up to the room. I always check the escape route in case for fire, and I felt I wouldn't have much chance of getting out should there be a fire in the floors below as there was only one exit to the ground floor. I would have had to get out from the back window to another building. I know I might be very weird to leave such comment....

Excellent location. Minutes from Oxford Circus and Bond Street tube stations. Several restaurants close by and appeared very popular. Good value for money.

The stairs to reception are very narrow and very steep. Luckily I was accommodated next to reception so I only had one flight to negotiate but Room 15 is the only room at that level. More stairs to the other rooms. I would have struggled. Should be considered for anyone with mobility issues.

The room was much roomier than anticipated. Bright and airy. Had a twin room - which also had a sofa (sofabed), and a small dining table & chairs. Tea & a kettle. Nice bathroom, with fab shower & plenty of hot water. The staff were pleasant and helpful once they appeared. I had forgotten to take some form of photo ID - but I was allowed to email it through. Wifi was good. The hotel is tucked up in a lovely little back street, not far from Bond Street Station - so it was close enough to get to anywhere either by tube or by foot.

When I arrived there was no one in reception - ther was a 'back in 5 mins' sign on the door and a phone number - but was a good 10 minutes before anyone arrived. Tried phoning the phone number - several times, but no answer - I could just hear the phones ringing. Hallway was a bit dark and reception was behind an enclosed screen etc., so felt a bit apprehensive as to what the rooms were like.

We stayed at the five people room, on the third floor. The location is great. Sattar was very kind and helped us switching the heater on. The installations are clean, the beds were made every day, new towels… The room was big enough for us 5, the mattress were very comfortable. The bathroom was ok. No mold on the ceilings or walls, and there were no water leaks on the shower. There was hot water and no loss of pressure. The temperature in the room could be adapted and we were very well. The stairs were narrow, no lift, but that’s not a problem if you have no mobility problems. The three children and the two adults were very comfortable here. If we come back we will probably repeat.

There is no lift, so you have to carry your luggage thro the stairs, but that’s a minor problem. Maybe a fridge would be a good idea, to keep some food.

It was a very good value for central London. Is it fancy? No. But it was pretty clean, the staff we interacted with were friendly and helpful, and it did not break our budget. What you get is a room, beds, a fan or two, towels, and ensuite bath. Nothing special...it does the job. And really, why are you in London anyway? To admire your hotel or to enjoy London? Get out there and enjoy London and come back here for a decent place to sleep.

We knew there were stairs so it wasn't a big deal. But if you can't carry your luggage up 3 or 4 flights of stairs--then don't stay here. But if you want a good value and don't mind the exercise of those stairs, then this place will work just fine.

The location (a block off of Oxford Street) couldn't be beat; we couldn't hear any of the noise of Oxford, but were close to everything both walking and by Tube (3 min. to Bond Street station). My family's room was spacious and tidy with all of the basic necessities, and we were able to leave our luggage at the front desk on our last day as we had a little time in the city beyond checkout. Also, the price was perfect for the convenient location and what was offered!

Another commenter mentioned stairs. They don't usually bother me, but after hauling our luggage upstairs to check in (1st floor Europe / 2nd floor US), we were told our room was in another building and also upstairs, so we had to haul everything back down the skinny staircase and up another couple skinny (!!) flights. It was fine in the end, but I mention it in case stairs are a challenge to anyone else. A minor dislike was the lack of mini-fridge in the room, and there was very little room for toiletries in the bathroom and shower, especially for multiple people. (Mermaid Suite owners: it would be ideal to add an extra shelf or 2 in the bathroom with this in mind!) Overall, these were minor things and didn't hamper our stay.

Bedding and towels were fresh daily, room was spotless. So close to walk to Oxford street but also far enough that we didn’t hear all the traffic. Very close to Bond Street tube station and shops. We have stayed here several times and the hosts are always really happy to help with anything you need.

The only thing was the restaurants in the street which could be quite noisy. If we had been out late every night that wouldn’t be a problem, but we had a youngster with us so she was in bed earlier , but we got her some earplugs. Everything else was fabulous, really good value for money, and we would definitely stay again.

The hotel was basic but clean , all of it is up stairs with no lift it wouldn't suit anyone with any mobility issues. No breakfast but didn't expect any , the location was excellent in the heart of the West end , Oxford Street was a 2 minute walk . We ate in the Italian restaurant below the hotel the food was very nice and not overpriced considering the location.

As the room was small the twin beds had no space between and they were against the wall so I did have to crawl up from the bottom of the bed as I was by the wall . But that wouldn't stop us staying there again.

The hotel was right next to Oxford Street and hyde Park. Perfect location for our city trip. We traveled as friends and wanted separated beds which we got. The room was big enough. Bathroom and shower is very small, but normal for London and it was fine for us to use. There was a little Italian restaurant right outside, pubs very close by. Staff was friendly. Checkin and checkout was super fast and easy.

The walls are thin and floor is squeaking, we could hear the people above us walking 😅 but it was alright. Maybe new mattresses would help make the stay even more better. They were rather thin and a little uncomfortable.

Fabulous location. Absolutely lovely gentleman at reception, who could not have been more helpful - thank you! Comfortable room with really good facilities. Warm and cosy. Yes it was next door to the check in reception though why people have complained about this, I have no idea. 10% Discount given for lovely Italian restaurant ax the road. Super reasonable price for a hotel that’s located a 5 min walk from Claridges.

Absolutely nothing. Yes there were stairs to climb. That’s what you get with these little boutique hotels in London. It’s not unusual. Wasn’t a problem at all.