Location / Facilities / Amazing and very friendly Staff

None

Nice room (it was an upgrade) and remarkably spacious. Staff were super friendly. Breakfast was genuinely excellent. Proper coffee, excellent orange juice, and perfectly cooked poached eggs.

Very good location and friendly staff. We are super happy with this place.

Nothing

Outstanding 4 stars hotel , location and staff are exceptional

Nothing, everything was perfect

Dear all, I would like to express my heartfelt gratitude for the exceptional service during my recent stay. The cleanliness of the rooms and the prompt upgrade to a better room truly exceeded my expectations. I would especially like to thank Sarah from the reservations and reception team. Her professionalism and kindness made a significant difference in our experience. We are looking forward to visiting again multiple times in the future! Thank you once again for everything. Best regards, Dr.Razaz Attar

It was perfect! Location was great and the staff were fantastic!

Nothing. It was all perfect

Excellent location for the West End of London and only 2 mins walk to Marble Arch tube station so very easy to get around London. It is a nice quirky hotel with character. My room was quiet and up a flight of stairs which did not have lift access, however, the concierge carried my luggage to my room without hesitation and showed me how the heating worked. Very comfortable bed. The staff I dealt with at this hotel are exceptional and were very helpful during my stay. I needed a sewing kit to fix a dress urgently and they supplied it quickly on request. The needle in the sewing kit had a very small eye so I couldn't thread it. The guys on reception and concierge were really helpful in doing it for me using various innovative techniques! I really appreciated this and they took on board my feedback that the sewing kits need better needles which they would pass on to the relevant person. The complimentary mini mince pies on reception were also very good!

The bathroom was a little cold even though it had a radiator.

This lovely boutique hotel has a nice mix of classic British style and friendly service. From the moment I arrived, the staff were welcoming and helpful. Check-in was easy, and they were happy to assist with anything I needed. My room was clean, cozy, and beautifully decorated in a traditional English style. It had everything I needed and felt very comfortable just like being at home

This is my second time here, and I wished I had a city view

The staff were amazing. Friendly helpful and made me have a great experience. I want to thank the following in particular. 1. Mohammed- A Moroccan porter...fantastic guy deserves a bonus 2. Martina- Front desk manager. A very helpful and empathetic person.

Although it is understandable that the hotel was undergoing renovations, the hallways were too dirty. There was no intercom phone in my room, though I was on the 5th floor....not good. I will stay here again though

Good value for money. We had a two bedroom suite. The beds and more importantly pillows were comfy, the rooms, bathroom and sitting room were clean and had all the facilities you would require. The staff were polite, attentive and efficient. Room service was quicker than many five star hotels I have stayed in London.

There was nothing I specifically didn't like. My only comments would be the decor was a little dated and the room service menu was perhaps a little limited. But overall given the good points above these are of no concern.