Staff were helpful, pleasant and responsive. Ambience was peaceful and calming after busy days in London. Nice neighborhood with many options for eating, drinking or picking up grocery items for our room. Good, filling breakfast with a lovely hostess each morning. Great location with easy access to public transit, shopping and Hyde Park.

For some reason our room keys would only work a couple times, then have to be reset at the front desk. This happened each day. A little frustrating after long days of touring or shopping to get to your room and have to go back down to the desk because your keys don’t work.

Well presented. Nice characterful London building with period features (fireplace, high ceilings) but with good modern and clean decor. Rooms large, big comfortable bed, perfectly adequate bathroom facilities. Close to Marble Arch tube and coffee shops etc for breakfast. Quiet residential street made for a good nights rest.

Extremely clean room. 10 /10 for cleaning services, Bravo! Modern design. No carpet, wooden floors. Very helpful staff meeting your needs ( helped me with early checkin, late checkout, and provided with individual router when i couldn't connect to hotel wifi for work) Great location (close to metro Central line, the district is Mediterranean / Arab but quite safe and quiet at night)

Very little storage space and no drawers in the wardrobe - complicated if you come for long stay It was very cold (October) and no heating Need towel dryer

Good location. Quiet. Clean & spacious room. Helpful, friendly staff.

Some minor issues. The kettle wasn’t straightforward to use & we couldn’t find instructions. And a similar problem with the TV as we couldn’t work out how to get the radio. We perhaps didn’t look properly for instruction manuals but there should be some. Also the previous occupant had left the alarm on 6.00 am which I hadn’t realised was on - we’d set a phone alarm for 9.00 so were woken far too early! Obviously, we’d know these things next time & it wouldn’t stop us staying there.

The hotel was charming as was the artwork, and the decor! The rooms were most pleasant with comfortable beds. It was pleasing to find a delightful lounge had we wanted to sit of an evening ! The staff were most friendly, courteous and polite !

My friend and I were most satisfied! A couple of minor things - the temperature dropped on the night of our stay and I found that the duvet was very thin and I was not very warm and there was no adjustable heating I could find to turn on and increase the temperature in the room! It would have been nice to have SOFT fried eggs and perhaps some bacon for breakfast ! Otherwise most delightful, particularly as it was complimentary!

The room was big and nicely decorated. I loved the shower room. The hotel is situated few minutes walk from Marble arch. We didn't have breakfast but there are many shops closeby. The room was always clean and so was the bathroom. The lounge area was small yet amazing. The hotel has certain touches you do not find in other hotels. It feels homey. The price is not cheap, but yet again cheap and London never go together.

The bed and pillows weren't so comfortable. The lift wasn't working but it did not bother us as our room was at ground level. The room was not energy efficient as it was too warm that we had to switch on the ac on cooling. However, if you had to look at what the hotel could offer I would definitely recommend the hotel.

The location is awesome, right in the city center, close to oxford street, but also close to local shops, coffee shops, very nice area. There are only 2 rooms per floor, so you have less chances of being distrubed by the neighboors.

It was my second staying at the sumner, this time the elevator did not work and we stayed at the 3rd floor. Not so fun. I dont know if the water running through pipes or the heating were making quite a background noise but it at least it was constant and you could use it as a white noise, so it wasnt very bad, just something to be aware of.

The staff was accommodating when we arrived to give us a different room. Our original room was not ready even though it was past check-in time. They also offered breakfast for free for the inconvenience. My friend and I had a twin room with a shower not on the street. It was quiet and comfortable. It was a great place to base for our time in London. A decent location and near public transportation. They allowed us to keep our bags after check out.

I had read the prior reviews so I knew exactly what to expect in terms of my needs - which included location, refrigerator, and small scale (i.e. not a large hotel with elevators). It is a charming older property so there are stairs which are manageable and the staff was very generous with additional help for the luggage.

Room temperature needed some adjustment which was promptly done!

Well located near to some decent pubs and restaurants

Being an old building the floors are creaky and given the general lack of manners by the public these days, people bang doors at 3am if leaving for any reason. This is just a feature of an old property.