The hotel is located quite far from the city centre but within the walking distance - 10 minutes there's an underground station and you can easily get to other parts of the city. Very comfortable beds, nice room. helpful staff at the reception :)

Cleaning service depends on the staff - only once there was a proper service:) one day before departure three of us were left with two towels only ;/) on the first day in the morning there was a long quarrel between two house keepers just behind our doors- not really professional:) I was surprised with the deposit I had to pay in case I use a bar... never heard of that..

The service. All the staff were friendly and helpful; Neha and Jelitta were outstanding in their help and guidance.

There was odor in the bathroom and the room that came and went at intervals and which most probably related to a sewage vent / maintenance problem.

Location

Had offer for breakfast of £15 prior to visit. Then told on checkin that breakfast was £18 & when arrived for breakfast was charged £20. Staff pleasant but not willing to alter cost. Felt very misleading information.

The rooms are big, the gym next door is one of the best ever.

The location is a bit out of the way. The elevators were not great down 1/2 the time we were there.

We had a fantastic stay at DoubleTree London Chelsea, perfectly located just a 10-minute walk from Fulham Broadway tube station and ideal for visiting Stamford Bridge stadium. The highlight was the exceptional service from Ksenia, who kindly arranged a free room upgrade and early check-in, making our trip even more enjoyable. I had a great time with my son at the football game, and we also appreciated the tasty continental breakfast with a wide variety of options.

The only downside was the bar staff attempting to close early at 23:30, despite being told it would be open until 01:00. Otherwise, a very pleasant experience.

Excellent room, and the evening meal was very good value for money. The late check-out time of 1200 was useful as we were staying in order to be close to Chelsea and Westminster Hospital where we were visiting a patient after a major operation.

Breakfast was expensive at £18 pre-booked, or £20 walk-in. Nothing particularly special about it, or the food, with the slightly difficult buffet layout, and guests moving in all directions. It needed a chef, or monitoring waiter, on station at the buffet at all times to see which food items were running out and act on it before they are finally exhausted (croissants and baked beans in my ecperience today). We were disappointed with our £36 outlay which didn't match the quality or value for money of our previous night's evening meal.

Hotel is very nice and beautifully decorated. Warm welcome by friendly and highly professional staff. Room exceptionally clean and comfortable. We had everything we need while staying with 4 year old. Great location to travel easily anywhere in London- we specifically wanted to see museums so it was easy to get everywhere from hotel. Also had concert at eventim apollo - bus stops just in front of hotel . We felt looked after while we stayed and very happy with everything.Hotel staff went up and beyond their work - we forgot museum coins and staff was kind to find them and save while we could collect them. Really appreciate such wonderful people.

This was our third visit to this hotel - in what has now become an annual tradition. It has never let us down. This time (as per usual) all the staff we came into contact with were friendly and helpful - we arrived three hours before the regular check in time and were just looking to leave our bags and return later in the day but were able to check in early thanks to the reception staff - breakfast is always consistent quality (and it's always good to reacquaint ourselves with the pancake machine) the rooms are comfortable and always clean and - as we have highlighted in previous reviews for this hotel - it's very quiet, as with previous visits we were never disturbed by any noise from above, below, outside or even in the corridor by the door.

n/a - no issues or concerns - almost certainly see you again at some point next year!

Great quiet location. Front desk staff, and restaurant staff were all very friendly and helpful. Specifically, Ayana in the restaurant was extremely helpful and personable, and very professional as well. She is an excellent addition to the property.

Two things in particular. 1) The room was not cleaned completely to our liking most days. The housekeeping appears to have been rushed, as drinking glasses were not replaced, some days the towels were not replaced, and the beds were poorly made most days. Not what you would expect from a Doubletree. 2) The coffee at the breakfast place was terrible no matter how we asked for it to be made. We also noticed many others were complaining about the coffee. Either very weak or too strong, but never the ideal mix. Also, there could be a few more gluten-free options available, especially the bread.

The property was very clean, well presented, smelt beautiful. The team who checked us in were so friendly and polite. I appreciated the bottle of water I was handed and the warm cookie. These little touches are so nice and welcoming.

The bar staff were rude. I asked for the bill and the card machine was placed in front of me. I did not realise this was to pay. I questioned where is the bill and was pointed to the machine to pay. The property was too far out from the tube stations. We ended up getting taxis to and from the hotel and this worked out to be expensive. That’s my fault for not researching. If you have a car then the location is quiet and probably great as not too much traffic in this area. On an evening there is not a lot to do again you are looking at taking taxis into London or to Kensington.