Location is good, close to shops and restaurant. Well connected with several bus lines especially The appartment is clean and have things that we need during the stay. The size is enough for 2 persons also. We had issues during reception closure to enter the appartment, the emergency line ( a guy picked up) was friendly and keep us updated on when the security would come. Appreciate the support.

The reception ( the guy) attitude can be more friendly and as comany without 24 hours front desk, please make sure the residents get all the keys/info required for the appartment during check in. The door has 2 locks, but we only got 1 out of 2 keys during check in. We were locked outside since most probably somebody (e.g. house cleaning) entered the appartment and locked both. We went to reception and immediately got the response "your lock has no issue, you didn't use correctly". I need to kind of push him to come with us and it turned out we missed the other key....

Check in was great. We met with Jack and he was just lovely. The 2 bedroom apt was perfect for our family of four. It was nice to have a combo washer/dryer in the unit, but warning to adjust the dryer temp before each wash as to not shrink your cottons. The full kitchen and living area space was great. The beds were comfortable. The shower water pressure was great. We used the fans in the bedrooms. The average nightly temp in the bedroom was 76 degrees F. (August/Sept)

The only real problem we experienced was pre-arrival. I reserved the unit for a week stay online six months in advance at "x" rate. Two weeks prior I began checking the rates daily, and they were significantly lower. I texted with management to see if they could honor the better rate. They said they'd look into it and then they ignored my texts and I didn't want to lose the apt. So we paid the $1,000 more for the week. :(

Fantastic location. Great to have serviced apartment with friendly staff there to welcome us and to look after our luggage before and after arrival/departure. Spotlessly clean. Lovely en suite with great shower. Balcony huge and would have been lovely to sit on if we had had the weather.

Mattresses weren’t the comfiest I’ve ever slept on. Think would benefit from mattress toppers. The bed in room 2 was two very small singles pushed together and not made up as one bed which wasn’t the most comfortable for a couple sleeping together. Property very warm. I would say uncomfortably so even in September. Whilst fans provided in each room, I would not wish to stay in the summer because of the heat and no available air con. Whilst balcony was great, the furniture was extremely tired and broken. This needs to be replaced and I would suggest a cover to protect it from the weather.

We had a fantastic stay at this apartment in London for my daughter’s 18th birthday trip. The person who greeted us was extremely welcoming and went above and beyond to make us feel comfortable from the moment we arrived. We were thrilled to receive a complimentary upgrade to a two-room apartment, which made our stay even more special. The apartment itself was spacious, spotlessly clean, and beautifully maintained. The rooms were a great size and very comfortable, which was perfect for unwinding after our days out in the city. Throughout our visit, we always felt at home and well taken care of. I can’t recommend this place enough—thank you for helping make our celebration so memorable!

Very well located with many amenities nearby. There are 2 to 3 supermarkets available close by. Love the neighbourhood with all the little cafes and restaurants. Transportation is easily accessible with tube Russell sq on the northern line within 5 to 7 mins of walking. The bus stops are also within walking distance. Place is very clean. There is a bit of noise from late afternoon to early evening if the unit is on the lower floors. But not really an issue as the noise subsides by 9 pm or so.

Nothing.

Location was excellent just £10 in an Uber to the west end and lots of cafes and bars close by the staff were always ready to help and very knowledgeable. The apartment was clean and had lots of home comforts shower was poweful and clean. I will be staying again

The sofa bed was not comfortable so my daughter slept on it as a sofa wich was not ideal and may be this could be improved. I would only stay here as a couple not as a familt but will return. The shower tray was slippy so maybe a shower mat would be a good idea

The area was very central and we were spoilt for choice when choosing coffee shops and restaurants. The apartment was nice and quiet for a restful sleep. There was a washing machine and dryer and fully fitted kitchen so all you would have needed for a longer stay. .It was great having the large outdoor balcony which I felt safer in as the wall was nice and high. The apartment was clean with lovely fresh white linen and large fluffy white bath towels with toiletries supplied.

There was a low corridor railing on the level 5 apartment 501 therefore I felt queasy going in and out of the flat as I have a fear of heights. I felt the apartment living area was slightly "tired" and in need of a revamp.. i.e. a cupboard door in the living room was off and resting inside the cupboard, the sofa was quite "bobbled " cupboard doors around the kitchen were a bit worn and didn't open smoothly.The single beds were high and narrow so you felt you might fall out of bed .The lamp on one bedside didn't work.Tried the TV but couldn't work it.You could tell it was a smart apartment in earlier years. The guy at reception on checking in seemed a little lacking in communication skills although on our departure it was a different story as the reception girl was delightful.

There were minor issues with the kintchen sink drainage, but they got sorted really quickly. Main bathroom sink tap also was playing up - providing hot water only, and the host agreed it needed replaced. The host had managed all our feedback really promptly and also provided a 10% refund, which was really pleasing and reflective of excellent attitude towards the customer. The SACO Holborn team have also stored all our bags after our checkout for a considerable amount of time - safely and free of any charge - which allowed us to spend another great day in London. Overall good experience. Would recommend and choose again. Thank you!

The apartment was modern, ideally located and close to grocery shops and public transportation.

It was quite hot (but we had a fan). I would have liked the kitchen to have a bit more utensils but it was fine in the end. Needs a deep clean, the apartment was generally clean but there were some spots with stains. There where no utensils to clean such as brooms, mops or a vacuum cleaner.

The staff are lovely. The location is excellent, very central and good transport links. The apartment was a good size.

The apartments need a complete makeover. The sofa was old and not very comfortable, same with the beds. Why only one two-seater sofa for accommodation for six? Everything was just so tired looking. There could be more storage, especially in the bathroom.