Great location near Liverpool Street Station, comfortable, clean and warm bedrooms. Great bathrooms with plenty of hot water and lovely amenities.. Amazing black out blind ( although a little hard to find the control )

Would have expected room service to be operational 24 hrs.. especially in a 5 star hotel. No room service after midnight and the night supervisor said they did not have a license to serve alcohol after midnight. Although he did let me sit in the reception area and have glass of wine from the mini-bar

Very clean and really good location being central to everything. Room was large and the bath tub was fantastic.

Staff were a bit cold and did the bare minimal when asked a question, such as where is something, or can you help me with something. Not fantastic to be honest. One Chaps’s help me order breakfast for my son as he woke up early from keg lag, but other than that - computer says no.

The room is comfortable and clean. The breakfast was a good quality but because every item is separate it is pricey. The sauna and steam were very nice and kept unusually very clean.

There were several parties and a loud bar all of which could be heard somewhat in the room which was not ideal. The gym lacks equipment even though there is space. The universal machine is not the best equipment. For the type and standard of hotel this should be better equipped.

The room is beautiful and very comfortable, with lots of space for central London. Several nice amenities as well, with diverse coffee capsules and comfy bathrobes. The bathroom with a full bath also feels very luxurious and the bed was simply amazing. The location is also excellent, near the City (for work), the metro and several nice restaurants around.

The breakfast was outstanding, as well as the lunch; however, there were not to many lunch options on the menu. The location is great as there are many stores near by, within a 15 minute walk radius. The rooms were very comfortable, modern, and clean. Service was great and the restaurant was extremely fast.

The services such as the sauna and steam room were not working during our stay which was frustrating. The gym was good but lacked some basic equipment such as a pull-up bar. The mini bar could have used some healthy snacks, but that wasn't a massive issue.

The staff were excellent, very friendly and helpful. The room was just as pictured in the photos. Very clean and comfy. It was also very quiet. Overall, exactly as expected and would recommend.

We ordered food service to the room. The food was good but I thought it was quite overpriced for what it is. Also it would have been good to have a mini-bar menu with costs for each item

I would like to give a big shoutout to the front desk staff, Daria! 1. Due to the deposit requirement, I noticed some stains on the chair cushions after checking in and immediately reported it to the front desk, explaining that it wasn't caused by me. Daria promptly responded, saying, "Please let us take care of it!" 2. After checking out, I needed to store my luggage until the evening. I asked Daria where I could buy a cardboard box. Seeing me with multiple bags in the rain, she first took me to a comfortable changing room and told me I could repack and organize myself there. She even helped me find the perfect-sized cardboard box. When I offered to pay for it, she insisted that it wasn't necessary. Later, I couldn't properly thank her as the shuttle arrived, so I decided to publicly acknowledge her exceptional service here. Her performance deserves to be recognized by everyone! Respecting guests, understanding their needs, going the extra mile, and always wearing a big smile – she is the best hotel staff I have encountered in the post-pandemic era! I am truly, deeply grateful.

Location is 10/10. Perfect for couples. The room has a wide range of additional items you can buy which is a nice touch. Drinks, food (good stuff as well), an ‘intimacy kit’, earphones, adapters etc. All of which are nicely presented in drawers. The radio in the room can connect via Bluetooth to your phone, so play music. Good choice of films on the TV

There could have been more plugs. There are adequate plugs already, but found myself having to unplug my charger to plug in hair dryer etc. The TV remote, whilst modern, is so heavy that it could be used as an effective ‘club’ in a life or death situation.

Good food and staff friendly. Did not like loud music on but this may be our age. Clents were also all put to the back and a little squashed when there was a lot of other empty seats.

The bomb in the foyer. The world is too frantic right now to be displaying bombs. The door at reception that did not close properly and staff were frozen at reception

The room was stunning and so comfortable. The double shower was amazing! I was very impressed that we were also offered a cocktail as it was my husbands birthday, nice touch.

We were unable to use the bar as there was a private function. Unfortunately, the bar was a huge attraction for our choice of hotel as we were looking forward to using it at the end of the evening but were unable to do so.