Staff are fantastic, the hotel is very clean and the location is perfect. Beds are extremely comfortable and bathroom amenities are fabulous.

If anything the rooms are a little tired could do with some touch ups lots of scuff marks and peeled paint. Bathroom needs re sealing and grouting and electrics need to be looked at we had a few flickering bulbs and one socket didn’t work.

Good size room. Friendly staff. Complimentary water around hotel.

For 5 star hotel I expect coffee machines in the rooms and complimentary dressing gowns. Lobby is beautiful however there are signs of tiredness around the hotel. Fraying carpets. Our table in the room was scratched and tired. Dust everywhere in the bedroom too.

I booked the Wow suite for the weekend, to celebrate my husbands birthday in London. The name certainly is apt. It's what you say when you enter the suite ! It was beautiful. WOW. Bathroom was a surprise. Beautiful too. Huge bath with spa type shower over it. I didn't realise there was a glass wall separating it from the bedroom, however there is an electric blind for privacy ;-). Staff had put balloons on the bed and there was bubbles and sweet treats waiting too. A lovely touch. Bed was super comfy and environment was pretty quiet. Every member of staff we encountered were super friendly. There was a good choice at breakfast. We didn't have any other meals there as we spent most of the time in central Central London. Hotel was a few minutes walk from Moorgate. Easy to find. We've stayed before, 7yrs ago on our last visit to London and the standards haven't slipped, however we just had a double room then. That was beautiful back then, hence me re-booking and snapping up the Wow suite when I saw it available. If you're celebrating a special occasion book this room. You won't be disappointed.

Good location, especially being so close to Liverpool station. Building from the outside was nice. Staff were friendly and rooms were always cleaned with fresh water each day.

The room was a lot smaller than I expected. On the list via booking.com it states room has a coffee machine! It doesn't unless you are in a suite. We had a bath shower. I did end up slipping when getting into the shower so now have a bruise. The breakfast although nice and warm, very little in offering hot vegetarian options. The coffee machine at breakfast was broken. Worked on the last day.

Check in very efficient and helpful staff when I wanted to leave my bags early in the morning. Initial slow wait on later check in for the porter to show me to my room. He showed a way which seemed simple but on trying to return to reception the signage was poor and the hotel is a maze on many different mezzanine levels. A simple sign to the door leading to the courtyard would have made the trip back easier. Despite the room being above the pub and adjacent to a main road it was quiet and comfortable. Bed extremely comfortable. Somehow managed to hit an electronic sign which showed the room was not ready to be serviced and therefore not serviced for the day - this was not obvious so requires team to point it out. Breakfast was adequate with good choice. A second specialist coffee machine would help to reduce waits. We ate one night in "The Jugged Hare" - pub attached to the hotel - and food was excellent. 5 minutes walk from Moorfields tube/Elizabeth Line from Heathrow.

Better signage within the hotel to make directions back to reception simpler. Advice that there is an electronic button showing whether room is ready for service. Quieter air con - though not overly intrusive - was required due to 25 degree temps overnight during my stay.

We had an amazing stay at this hotel! The location stone’s throw from Underground, that’s all you need in London. The room was spotless, and the bed was incredibly comfortable, ensuring a great night’s sleep. But what truly made the experience unforgettable was the staff. Every single one of them was genuinely friendly, always smiling, and ready to help without even the slightest hesitation. They were all dressed smartly in uniform, giving a professional and welcoming vibe from the moment we arrived. A special shoutout to Syed, who went above and beyond to make our stay even more enjoyable. If you’re looking for a place where you’ll feel truly taken care of, this is it!

I wanted to take a moment to express my sincere appreciation for the outstanding experience I had during my recent stay at your hotel. From the moment I arrived until the day of my departure, every aspect of my visit exceeded my expectations. The staff were warm, respectful, and consistently professional. The management clearly leads by example, and it shows in every interaction—from the front desk to the concierge, housekeeping, and beyond. The location is ideal, but it's the soul of the hotel—its people, its care, and its attention to detail—that truly sets it apart. There’s a deep sense of hospitality and thoughtful operation that runs through everything you do. Whether someone is traveling solo, as a couple, or with family, this hotel feels like a home away from home. Please extend my thanks to everyone involved in making my stay so memorable. I will gladly recommend your hotel to anyone seeking not just a place to stay, but a genuinely welcoming experience.

Over the past two months, I’ve had the pleasure of staying at your hotel on several occasions—sometimes for a night, sometimes for a few days or even a week. I want to take this opportunity to share my heartfelt appreciation for the consistently exceptional experience you’ve provided. From the very beginning, I have felt genuinely welcomed and truly valued as a guest. There’s a unique spirit to your hotel—one that blends professionalism with warmth, heritage with comfort. It’s a place that offers so much more than just accommodation; it offers a sense of belonging. A special thank you to Christian for leading such an outstanding team. It’s clear that great leadership is at the heart of this operation, and it reflects in every detail—from the front desk to the service staff and beyond. Every interaction has made me feel not only cared for, but also respected and at home. Among the many hotels in London, this is the only one I would choose time and again. The experience you offer is exceptional, and I am truly grateful for it. Thank you once again to each and every one of you for making my stays so memorable.

atmosphere and surroundings were very good!! breakfast was good very friendly in the dining room😀

the bedside cupboards & wardrobe space need updated as the surface was lifting & bubbled up, the bath was broken of which did get fixed , definitely not up to the 5⭐️standard of which the hotel should be, fire alarm twice around 5.15am which were false alarms!!! not 1 word of apology we had to call down to reception to ask is this a real alarm the reception finally answered practically laughed when I asked so was not impressed, I was concerned after I booked after seeing photos from others thinking that I may if booked the wrong hotel but overall the stay was good it was a special stay for my husbands 60th birthday!! but needs updating even the strange blind on the bathroom didn’t work, didn’t bother us but it might others

The room was excellent and had been prepared for my partners birthday with balloons as a surprise. There was a bottle of 'bubbles' and chocolates too! So thoughtful. The room was on the road side of the hotel so was a little noisier than I would usually like, but its a city hotel, and it was fine for the night we stayed. The staff were very helpful and whilst the layout is certainly unusual, being several interconnected properties, we found our way around just fine. Breakfast was good, although the selection on hot food wasnt the largest Ive had, but our request for poached eggs was met with a very 'can-do' attitude and they arrived quickly and piping hot. A lovely London City financial district spot and we will return when in that part of London again.

A little noisy on the road side of the property. When asking about snack food, recpetion didnt tell us about the Chiswell Street dining rooms, which was adjacent and conjoined to the hotel. It would have helped with our mid afternon munchies!