The hotel is an oasis of freshness and peace in the hot, bustling London. Room has all what you need including kettle, good quality tea bags and shortbread and of course Nespresso to prepare coffee. The bed was extremely comfortable. Breakfast very good. Staff very professional, polite and friendly.

I understand there is no space for the breakfast buffet. The price for hot breakfast is really unacceptable. £40 for the scramble eggs seems really not justifiable.

I thought the hotel staff were very friendly and helpful. Also really like the decor of the hotel, very stylish and colourful.

Was disappointed on the first night we got there and went to the hotel bar for a drink but were told that it was closed for a private function. The second night after a day out we arrived back and asked if we could get a drink in the bar and were told that the bar was closed at 10.30pm, which to me seems quite early for a hotel bar.

Staff was excellent, friendly and very helpful! The main area of the lobby for drinks and meetings was very nicely appointed and the flowers in that area were beautiful. The exterior area was also nicely kept with pretty fall flowers. We stayed here in successive years about 7-8 years ago but then drifted away because the rooms became smaller and smaller, the service was not as good as when we first stayed at the hotel, and the pricing was too high. We decided to give the Kensington another try this year and were pleased.

Our room was small and our room experienced loud noises from a Club, I believe, on one Saturday night, late for about 2 hours. Otherwise, our stay was very nice! Our friend, who was traveling by himself commented that his room was very small.

It’s a beautiful boutique hotel. Location is excellent. The restaurant and gym were both very nice for a boutique hotel. Staff were really nice. Addressed me by my name. Bathroom was small but lovely. The water pressure and shower was spa quality. Highly recommend it.

My room was very nice but the windows overlooked a roof with air conditioners. Rather unpleasant view but I kept the curtains drawn ( curtains were lovely )

The hotel felt amazing quality, with exceptional treatment. The staff were super attentive and even surprised our daughter with Paddington bedding whilst we were there as the trip was specially themed to visit Paddington locations. The staff all went above and beyond and the price paid felt exceptional value for money considering the level of comfort and luxury we experienced.

Absolutely nothing to fault

We had a perfect stay! Everything was amazing—the staff was incredibly kind and attentive, always making sure we felt welcome. The hotel is both modern and cozy, with a charming, traditional English touch. The intimate atmosphere made it even more special. A big plus for the excellent breakfast! 🥐☕ The hotel is also very well located, and the nights were perfectly quiet. We will definitely come back without hesitation!

It was very comfy and felt like I was living in someone's house. Nice place.

My room wasn't clean when I arrived. The bathroom hadn't been cleaned. The bin was full. There were new towels but the used ones had not been removed. There was some notes on the notepad and the bed wasn't made. I reported to the concierge and they apologised and the maid came to refresh the room. Apart from that disappointment it was fine. Restaurant was amazing.

Beautifully decorated, common areas. Very comfortable bed Great location Very kind and helpful staff

Long waiting for lifts. Small room and very small (but comfortable) bathroom. No drawers in in my room

Great location, staff were nice and lobby lounge is really nice. The room is comfortable. A little on the small side but expected for central London. Generally felt like great value for money.

The only thing I would say is the bathroom was a little cold. Didn't seem to have a heater inside. Also the water pressure was not ideal in the shower and the temperature kept changing from hot to warm. So the morning shower was the least enjoyable part of the stay. I didn't bring it up to the staff honestly so not sure if this could have been resolved during my stay. But it wasn't significant enough to bring up.

Room was on the second floor and was a little small for what it cost bathroom ok but very compact

I DIDNT LIKW THE SERVICE CHARGES FOR ABSOLUTLEY EVERYTHING EVE REPLENISHING TEA BAGS ETC IN THE ROOM AND IF YOU ORDER A DRINK THEY CHARGE YOU FOR THE NUTS AND OLIVES AND THE YOU GET A SERVICE CHARGE