Good breakfast with many options to choose from. The space where breakfast was served was very nice. Also the time for breakfast was very practical, you can sleep in if you like. The hotel in general was very comfortable and pleasant, as was the staff. It is very useful that they have an option of guarding your luggage after the check-out. One of the best thing was, the location close to a center of local community and the public transport (including the tourist tours).

The lift was out of service for a while, but they carried the luggage and other stuff if needed.

Rooms are good size and with a pleasant decor, so are the bathrooms, good shower and attachment. Very good location. Generally they make an effort with the decor all round, with an arty bend, even in the lift. Nice big windows. Small bottles of water and biscuits supplied. Large towels.

The mattress was too soft/bumpy. Total lack of hooks and shelves in the bathroom (there is a drawer but that's not convenient) - even a small shelf by the sink / basin would help. My main 'minus' is the very bright ceiling spotlights in the room - lots of them and no dimmer! There was no other lighting option like wall lamps / downlighting, the bedside lamps are really tiny and only for use during the night. TV had no option of using iplayer / apps without already having an account with Google.

Well appointed and very clean. The reception staff was very efficient and effective. The Hotel is very wll situated for the Royal Albert Hall, Kensington High Street and the Museums. Although breakfast is not available onsite, there is a local allied alternative and for those of a more adventurous nature, plenty of diverse eateries within easy walking distance, particularly around South Kensington tube station. What's not to like about the Gainsborough Hotel? - we will be back when next in London!!

The size of the shower in our room was smaller than average!

Excellent location in South Kensington for visiting The Royal Albert Hall and Kensington Palace. Close to South Kensington tube, and Natural History Museum. Lots of eateries close by or 5 mins away on Gloucester Road. Our room was 304 which for an over night stop was brilliant with a kettle for a brew, and biscuits too. A window that opened plus brilliant Air Conditioning. Reception gave us water and there was more water in our room.

En suite was rather tiny, but it had everything needed in respect of toiletries.

The check in was seamless and easy and the on-duty staff were always pleasant and helpful. Our room was spacious and clean and appeared to have been renovated in the recent past as the finishes were modern. There were a few stains on the carpet but nothing offensive. Our bed, bedding and pillows were comfortable. The bedside lamps and ceiling light control from the bedside panel was a bonus. The bathroom was an adequate size and was also kept clean by the staff. The midday checkout (instead of the usual 10am) was really helpful. The location is excellent - a 5 minute walk to South Kensington station, nearby restaurants and museums.

The main issue we experienced was the water pressure in the building. If we showered at peak times the water would sometimes pause for a few seconds mid-shower before resuming again. Outside of peak times we experienced no water pressure issues. A few more hangers in the cupboard would have been helpful as we were staying for 5 nights and had more clothing to hang.

The location is really ideal if you want to visit museums around: the Natural history museum is 2 mins away, the V&A 5 mins away. The hotel is also quite close to the tube, to travel around the city it's great. For the hotel itself, what I appreciated the most was the quiet. The AC was a blessing in times of summer! The room was actually quite big, with a nice and well-equipped bathroom. All very clean. The bed was so comfy. I only spent 3 nights there but those were 3 great ones. Staff's always pleasant and helpful when you need informations. I'd definitely come back there if I happen to travel again to London!

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After booking and reading a few reviews that were somewhat negative, there was a little anxiousness. Well I need not have done as the hotel is beautifully decorated, clean and staff are welcoming and friendly. I checked in at 12pm, I was only expecting for them to store our bags as check in wasn’t until 3pm and the room was ready and they let us in :) not only this but we was upgraded from a double room to a double room with a balcony… amazing and so happy. The location was perfect for me and my little boy for the Natural history museum. South Kensington tube station a short walk. Everything was just perfect.

There is some noise of traffic but hey can’t have it all. We did want a location close to the museum and did not affect sleep once asleep and the long heavy blackout curtains do help somewhat.

Location was amazing, right next to the South Kensington underground. Also, Khan's of Kensington has maybe the best butter chicken in the world. We'd read some unfortunate reviews on Google before hand so we weren't what to expect, but fortunately the room itself was very large and comfortable. Additionally, the TV had a good selection of channels as well as smart apps like netflix. I had to work a little while I was there and the wifi was satisfactory, as well as the little desk. The hotel also provided free cookies and waters every day, it was a great experience.

There were only a couple of downsides to our stay. 1. (super minor) The bathroom sink was tiny, I'm a big guy, so I couldn't actually stand at the sink and had to hunch over to reach it. That said, the rest of the bathroom was plenty spacious, perfectly comfortable for taking showers. 2. (only real discomfort) The pillows on the bed were not the greatest, they were super flat and tired, would benefit from new pillows. 3. (this isn't on the hotel) If you have an early flight, be prepared for a $125 Uber to the airport. The tube & train schedules didn't line up for our 7:30 am flight. That said, we took the train/tube when we arrived and it was very easy.

It was quiet at night. It was not too hot. The staff were all very friendly. The bed was long enough for a tall man. The breakfast was good and I loved the chandeliers. The location was perfect, in a quiet street near the museums, Albert Hall, park, nice restaurants, tube, bus stops. There was a 12pm check out, so not too early. Communication beforehand was efficient. The shower was powerful; the water temperature did not vary and there was a non slip mat.

The horrible thin plastic toilet seat. The lid buckled when I sat on it and scratched my fingers when I lifted it. Otherwise the bathroom had very nice fittings.

Location excellent. The Nat History looms at the end of the street, just brill to see. Air con in the lobby was great during 33d heat! The sister property across the road had nice ambience. Good Breakfast. Check out time more generous than most. Willing to keep luggage afterwards too :)

We were -1 level so a good view of the bins! But definitely not a deal breaker. If you’re in London, you should be out and about. This was ideal for a snooze/shower stop.