The staff is FABULOUS!! Courteous, warm, welcoming, helpful and friendly. Rooms were very clean and nice sized, kitchenette was nicely equipped. We did not have breakfast at the hotel though. Did I mention the staff? They were FABULOUS!! :) Give them all raises!!

Unfortunately, the room we were in had an issue with the shower draining and our first night in that room, the bathroom floor flooded. We didn't contact anyone since it was almost midnight, so we used our towels to stop the water from going out of the bathroom and addressed it the next day. The only issue was, we had to move our room the next day because apparently the issue was major. I wasn't happy with moving rooms after just unpacking and coming off an overseas flight, but it wasn't anyone's fault. Things happen.

The staff were warm, welcoming and efficient. They allowed me an early check in at no additional cost. The room was very clean and comfortable and the contents were luxurious. Access to a self-serve laundry facility was a great benefit. The location was superb and I was not disturbed by traffic noises (room 201).

Unfortunately the noise (footsteps) from the room above me was loud, most likely due to the age of the building, which I found quite disturbing. There are several rooms that do not have access via lifts and so people who struggle with stairs should request rooms that are on the same level as the lifts. A small point - but body lotion in the rooms would a great value-add.

Staff were brilliant and extremely polite, helpful and informative. The bathroom was quite good. The shower was a nice size. The wardrobes were spacious.

The microwave LED TIME display lit up the room, we couldn't switch it off. The air con was old, dirty, noisy and the controls were not easy to use. The sash window had a huge gap, letting in cool air and noise from an air con unit outside, which was quite loud at night time. The windows were really dirty. Shower temperature took longer to reach a suitable temp and at the highest end was scalding hot. I thought the thermostat was slow and took ages to cool down to a safe temperature.

This is my second stay here and as usual it was outstanding. The room was spacious with comfy beds and pillows. Free coffee, tea and sugar in the room. Toilet is equipped with branded shampoo, shower gel and conditioner. Neighberhood is quiet and friendly. Semi smart tv in the room. Overall, good value for money.

Drainage system was slow and warm water runs out pretty quick. I would appreciate couple of water bottles as i am one of the people who dont like to drink from the tap ;) One more thing very important to me, early check ins especially for people who come from a long overnight flights because waiting for the room until 4pm is exhausting (i do understand the dates i arrived was during the season and it is difficult for you guys to accomodate everyone before the check in times). Overall, pretty good hotel and friendly and helpful staff <3

Location was excellent. Staff were very good. Size of the room.

The bedding was not changed prior to our arrival. Reception agreed after they inspected it and instructed the house keeping team to change it. On arrival the housekeeper stated that it wasn’t stained!! When it was pointed out that the bed had hairs on the sheets she very reluctantly changed it. The receptionist Nira, dealt with this issue very professionally and to our satisfaction.

Location was the best! The room and its facilities in general: very comfy bed, good internet, good shower, fluffy clean towels, kitchenette, good iron in room and the gym is one of the best I have experienced in hotels.

It could improve with some more practical solution to hang jacket/ handbag as you enter the room, and perhaps some shelf inside the wardrobe to organise the clothes better. We were a couple and we were struggling with storage. Lots of hangers but no shelves. Other than that all was 10 out of 10

location, room and its facilites

would like you to have shower facilities provided after checking out . Normally, after checking out, I will do my work in the lounge area and leave at around 16:30. I would be very much appreciated if you could have shower facilities open before real departure. I normally stay in The Other House South Kensington and they provide this fantastic service.

Room was compact. Wish there was an easy chair to relax on but that would make the room even more congested. Otherwise it was adequate and comfortable. Perhaps a design integrating easy chair and dining table could be better. The room was facing the rear. I didn’t mind the lack of nice view as I knew it was a quiet facing which was more important to me. Housekeeping was excellent. No comment on breakfast as i didn’t eat in.

Bathroom floor tended to let the water flow out of the shower tray messing up the rest of the bathroom. The hot water supply to the kitchenette and bathroom required 5-10 minutes of running water before turning hot. Too much water I felt was wasted in that process.

Check in, room very easy , helpful and friendly, room very clean tidy and fresh, breakfast well organised and good food for a buffet.

check out manger and her i don't care about the customer attitude ( and that's what she told us!!) when we had question. When we completed the Hotel survey the response was the manager was right but nothing about how was her attitude and comments impacted on our customer experience.

We stayed in a very comfortable apartment in a peaceful location, just a short walk from Gloucester Road Underground station. The buffet-style breakfast was excellent, and the staff were exceptionally helpful and welcoming.

One drawback was the steps at the entrance, which made it difficult to manage heavy suitcases. While we carried them up on arrival, a staff member kindly helped by carrying them out on departure.