Great location, close to the museums, tube,.. Nice breakfast, friendly staff and we slept well in the bed. Loved the big fridge in the room and a luggage storage.

Only 2 things which are mentionable- towel holder and no fan. Strangely no fan/ aircon. Luckily with open windows the night was ok and cool enough. The room was warm during the day. However, wish the room could have been a little cooler and might be able to sleep longer. I missed any kind of towel holder next to sink and a (heating) towel rack for bath towels would have been nice too.

A few positive points to mention: - The location is just lovely, super safe and nice neighbourhood - 2 mins away from the Natural History Museum and lots of other museums in the area. - The staff was so friendly and nice that it definitely added to our experience. - Everything was really clean and the towels were changed every day without the need of requesting it. - Being able to leave your luggage until it is time to check in is quite handy.

A few neutral/negative points to mention: - The beds weren't really comfortable, they were quite stiff for me, but that could very well be a personal preference. - I think it is definitely worth requesting to be given a room at one of the lower floors, in case you have limited mobility. We were right at the top on the 4th floor and I could imagine this would be challenging for older or less mobile people. - As our room was on the top floor, you could definitely hear the pigeons in the roof quite a lot in the mornings, could be seen as a fun alarm clock but might be annoying for some.

Location was amazing, just 5 minutes away from the tube and National History museum. Staff were all amazing, really friendly and helpful. And free breakfast!!

This hotel used to be a hostel and still very much has the hostel vibes, entrance, reception and corridors all feel very hostelly however the rooms whilst very basic are huge and our 3 bed room actually had 3 proper beds. I would say if you want cheap, cheerful, friendly with a great location then go for it. If you're expecting some big hotel luxury this isn't the place for you.

too many stairs for old couple

Quiet, clean & spacious accommodation with a fan in the heart of London during a heatwave. All 3 staff members who we met were courteous, professional, and helpful. Our stay was at the end of our 3 week visit, and we had 4 heavy suitcases, & 2 backpacks in tow. Our check-in host, Mohammed, without a fuss, seamlessly moved us from the 4th floor to the 1st-floor accommodation. That is commendable observation, decency, & kindness. There is a guest lounge, where one can socialise outside of dining hours. Much appreciated. The complimentary shampoo/bodywash has a delightful sandalwood scent and is gentle on your hair. Thank you for a delightful last stay.

The pristine shower, exemplary in every other aspect, is slippery when wet. Kindly consider putting in a few non-slip adhesive stickers for the shower.

Location is the big thing, if you wanted to be near all the museums, this spot is barely a 5 minute walk to the Natural History Museum, as well as only a couple minutes walk to bus stops and the train line. The complimentary breakfast was pretty good too. Service was good and the staff I encountered were friendly. The bathroom, while separate from the room I was in, was remarkably clean and spacious. It also had a pretty good TV that was attached to the wall with a swivel so you could easily turn it to face you while you were in bed.

You get what you pay for in terms of this economy room. It's pretty cramped and lacked some basic amenities like a bin. Also there are a number of charging ports but some of them are really high above the bed which is pretty strange; made it hard to use without a long cable.

Excellent value; a big room, comfortable bed, a quiet, safe hotel and a quiet road. Fantastic location! Staff were very friendly and professional; we were very grateful to them for waiting for us to arrive, as we were delayed past the usual Reception close time. And an excellent complementary breakfast buffet; very well organised and good quality. The hotel is ideal for all the Kensington museums and for the large family rooms. Excellent & easy transport links; South Ken tube station is a very short walk and bus stops very close. We will definitely stay again when next in London, thank you Acacia ⭐️

No problems or suggestions - a great value hotel.

Staff were so friendly and thoughtful. They really helped me out by allowing me to store my luggage while I left town for a few days. The hostel I had stayed at prior was going to charge me 7.5Euro per day but here was no charge! There are a lot of stairs and the gentleman at the front desk when I checked in helped me get my heavier bag up them, which I SO appreciated! This was the first place I stayed in a while that offered Netflix and it actually worked on the TV. Everything was as pictured and described, so very simple in terms of room size and amenities, and everything was clean and tidy. The breakfast had a great assortment of breads, meats, cheeses, cereals, hard boiled eggs, and more. This was less than a 10 minute walk to the nearest tube station, museums, and loads of restaurants and quick bites.

A lot of steep stairs but that was expected after reading the reviews, and appreciate the help with my luggage up them!

Stayed here when attending an event at the Royal Albert Hall. It was a great location for staying here, we walked there and back. The hotel was once a hostel but there's not much evidence of this, they've done a good job of renovating. It was good value, and the complimentary continental breakfast was a nice touch. The room was a good size and had everything we needed. No complaints. Was absolutely ideal for our visit.

Just be aware if you have limited mobility, there's no lift so it might be a good idea to request a room on a lower floor.

The location was ideal for my requirements, as I had two local meetings to attend and visits to the museums in and around Cromwell Road. The staff at The Acacia were friendly and approachable. Breakfast was continental. The room met my needs, with tea/coffee provided. A desk, wardrobe and comfortable bed. Also, a private shower/toilet across the hall. I was on a tight budget and the price fell into that perfectly. There's really not much else to add. I had a great week and enjoyed my stay in London. I will definitely look for availability here, when I next stay over in London.

I can honestly say, there's nothing I didn't like. Apart from the fact that I wish I could have stayed longer.