After travelling for many hours , feeling tired , we were greeted by friendly staff which made us feel most welcome. Thank you! It made our day!

I really enjoyed our stay at this hotel. It was very clean, bed was comfortable, the shower was great. The location was also fabulous. Not far from Harrods and enjoyed walking further into the city. It’s an easy walk mostly flat all the way or you can get the tube from South Kensington station. The staff wereExtremely helpful. Coffee machine, tea, small fridge in the room. After being away for four weeks I needed some washing done so it was easily organised through the staff. It was returned to me within 24 hours.

The room was very small, but it met my expectations of what I booked. Even though I knew it was a small room in reality, my husband stayed with me for a couple of days and it was difficult with two people in the room with cases open. Otherwise for a single person it was perfect. The wardrobe is also very small so it was nearly impossible to put anything away in drawers or hang things. The positives did outweigh this issue.

Well appointed, beautifully decorated rooms. Good range of toiletries. Nibbles and drinks - can soft drinks and pure apple juice -free and replenished daily. Minibar, Nespresso machine. Heated bathroom floor. Easy room temp control. Quiet, carpeted sound proof rooms…until..see below. Very close to South Kensington station. Short walk to National Heritage Museum and sightseeing buses. Local bus No 14 less than 30m from hotel passes Harrods, Oxford Circus to city centre. Great way to see London for around £2.

The lighting for the bathroom and full length mirror was appalling. Not possible to apply makeup in bathroom. Had to take a small mirror to the main room even then unable face the window. A strong possibility that I left the room looking like a gargoyle as I couldn’t see how my facial. artwork turned out. The lighting is non existent when opening the safe. One has to feel with hands to check if anything has been left behind. Older people will have to negotiate climbing in and out of bathtub when using the shower. Hang on to the towel rack when getting out. Other guests allow the door to slam shut and that is loud and disruptive at night.

We stayed for one night. The receptionist was welcoming and helpful. We were shown to our room, which was just as it was described. It was also very clean. It was my wife's birthday and they wished her Happy Birthday and gave her a tray of chocolates. Very thoughtful. The room had everything you could need, bathrobes, slippers, complimentary minibar that would be refilled free of charge, with just a call to room service. We had breakfast delivered to our room, for a small cost. So worth it.!! If you are looking for a hotel ,which is central to Kensington High Street, the History and Science museums and the Royal Albert Hall etc ,this lovely Hotel is what you need. We can't wait to return. If you get the chance, you will not be disappointed. Thank you for a lovely stay .

Nothing.

The hotel is located a few minutes walk from South Kensington tube and it's a straight ride to Kings Cross, so if you're arriving into KX, it's a very easy journey (Piccadilly line). The hotel was exactly what I expected and is very well maintained and decorated, located straight across from a taxi rank, which was very useful. Set in a nice quiet area but with everything you need within a couple of minutes walk. The staff were superb, super helpful and informative, they really made us feel welcome. We had a free upgrade to a superior room, the bed was huge and extremely comfortable and the shower was outstanding (large enclosure and lots of water pressure).

The superior rooms are still on the small size and storage is an issue (no hanging space for long dresses) and we struggled to find room for the shopping bags we accumulated over the weekend (first world problems obvs), however, this would definitely not stop me returning and are small gripes given the excellent value for money we felt we had.

Staff were lovely and checked in frequently to ensure I was happy with everything. When a small issue was raised, they resolved it immediately. House keeping came promptly to clean our room each day and we had a lovely quiet room just as requested. Would definitely stay here again when in London. Thank you!

I wanted to receive my receipt by email. Three attempts to send it to me but it has not arrived in either my junk mail or main mail. This is a bit disappointing as I need a copy of the receipt. I think there is a problem with the hotel email system as you have assured me that you have my correct address. It would be good if you could sort this out for future customers.

Room was very comfortable, nice furnishings, extremely clean, very modern and efficient wiring; and ours was very very quiet- wonderful. The location could not be better: easy access to buses, tube, and taxis, plus lots of good places to eat. Close to museums and parks and Harrods, if that's your thing. Breakfast is not cheap, but there are many a la carte choices, and they are very tasty; plus you can ask to modify any order. Staff was extremely friendly and very helpful. Wonderful stay. Would book again in a heartbeat.

I love the cleanliness of the place and its location.

“I have been a regular guest at the hotel since 2021, but I’ve noticed some changes recently, such as the type of shampoo and lotion being used. In previous years, you could really feel like you were in a 5-star hotel because the products were luxurious and expensive, like the ones from the French brand L’Occitane. However, now there is a shampoo and conditioner dispenser attached to the wall, and I really didn’t like that at all. Also, the staff’s attitude and service used to be much better compared to now.”

We just love staying at the Ampersand Hotel and this time our room was even better, very spacious with a large and extremely comfortable bed. Staff are friendly and helpful, and we always receive a very warm welcome on our return visits. A very classy, boutique hotel in a very convenient location near to South Kensington tube station.

We loved that we were upgraded again, so this is not a complaint ... but our lovely room was just a bit tight for the size of the very big and extremely comfortable bed!

I had such a lovely experience at The Ampersand Hotel! From the moment I arrived, the staff were incredibly kind and welcoming—truly going out of their way to make me feel comfortable. The room was spotless and beautifully designed, with a super comfy bed that made it hard to leave in the mornings. The location is fantastic—right in the heart of South Kensington, close to everything but still peaceful. Everything about my stay felt thoughtfully curated and elegant. I’ll definitely be coming back. Highly recommend!