The hotel is located a few minutes walk from South Kensington tube and it's a straight ride to Kings Cross, so if you're arriving into KX, it's a very easy journey (Piccadilly line). The hotel was exactly what I expected and is very well maintained and decorated, located straight across from a taxi rank, which was very useful. Set in a nice quiet area but with everything you need within a couple of minutes walk. The staff were superb, super helpful and informative, they really made us feel welcome. We had a free upgrade to a superior room, the bed was huge and extremely comfortable and the shower was outstanding (large enclosure and lots of water pressure).

The superior rooms are still on the small size and storage is an issue (no hanging space for long dresses) and we struggled to find room for the shopping bags we accumulated over the weekend (first world problems obvs), however, this would definitely not stop me returning and are small gripes given the excellent value for money we felt we had.

Staff were lovely and checked in frequently to ensure I was happy with everything. When a small issue was raised, they resolved it immediately. House keeping came promptly to clean our room each day and we had a lovely quiet room just as requested. Would definitely stay here again when in London. Thank you!

I wanted to receive my receipt by email. Three attempts to send it to me but it has not arrived in either my junk mail or main mail. This is a bit disappointing as I need a copy of the receipt. I think there is a problem with the hotel email system as you have assured me that you have my correct address. It would be good if you could sort this out for future customers.

Room was very comfortable, nice furnishings, extremely clean, very modern and efficient wiring; and ours was very very quiet- wonderful. The location could not be better: easy access to buses, tube, and taxis, plus lots of good places to eat. Close to museums and parks and Harrods, if that's your thing. Breakfast is not cheap, but there are many a la carte choices, and they are very tasty; plus you can ask to modify any order. Staff was extremely friendly and very helpful. Wonderful stay. Would book again in a heartbeat.

I love the cleanliness of the place and its location.

“I have been a regular guest at the hotel since 2021, but I’ve noticed some changes recently, such as the type of shampoo and lotion being used. In previous years, you could really feel like you were in a 5-star hotel because the products were luxurious and expensive, like the ones from the French brand L’Occitane. However, now there is a shampoo and conditioner dispenser attached to the wall, and I really didn’t like that at all. Also, the staff’s attitude and service used to be much better compared to now.”

I had such a lovely experience at The Ampersand Hotel! From the moment I arrived, the staff were incredibly kind and welcoming—truly going out of their way to make me feel comfortable. The room was spotless and beautifully designed, with a super comfy bed that made it hard to leave in the mornings. The location is fantastic—right in the heart of South Kensington, close to everything but still peaceful. Everything about my stay felt thoughtfully curated and elegant. I’ll definitely be coming back. Highly recommend!

Unique, well presented hotel in a prime location close to the Albert Hall (as we had come from the Proms) & Museums; V&A, Natural History & Science a 5min walk away. Room was bright & well equipped with all we could need for our stay. Bed was very comfortable too. They even gave us a quiet room with bedding & shower only as we had requested at booking. Staff were excellent & offer and high quality service throughout the hotel. Breakfasts options were varied & food was delicious & of a high standard.

The room was smaller than we expected for a superior double. Tea/ Coffee making facilities in wardrobe needs a rethink - we had to move the tray onto the table as we needed the wardrobe space. 13% service charge on breakfast - bit cheeky!

This was a fairly small room, though not as small as some places we've been, and exactly as advertised. What stands out aside from that, however, is that this is probably the nicest hotel room that we've ever had the pleasure of visiting. I could find zero to complain about or wish were better: everything top-shelf, from the linens, to room fixtures, decoration, functionality (heating/air), etc. Bathroom had everything we needed. Everything in perfect shape. Exceptionally helpful staff. Just all splendid for our stay.

Literally nothing. This would be our first choice when returning to London. We were in London twice this vacation, and wish we could have just come back here on our second leg.

Location is perfect just next to the South Kensington station. Lots of shops and restaurants in the area but still a residential area. Good farmers market on Saturday in Butestreet. Walking distance to the V and A museum and Harrods. The room is small but nicely decorated and the bed is most comfortable. Beforehand you can choose from a few options concerning pillows (also memory foam) and blankets. Very thoughtful and guarantees a good nights sleep. Softdrinks, water, coffee/tea and snacks (popcorn, cookies) are complementary. Staff was friendly and helpful. Wifi stable and fast.

Room did not include breakfast but there are a lot of good options in the area.

I had a wonderful stay at this hotel! The staff were incredibly kind and always ready to help with anything I needed. They even upgraded my room to one with a king-sized bed. The location is perfect, situated in a charming neighborhood with easy access to everything. It’s less than a minute from the tube station (though be mindful of heavy luggage, as the station doesn’t have a lift or escalator). I highly recommend this hotel for its excellent service and great location!

Nothing!

Reception staff were very welcoming, meeting us at the door and carrying our luggage. The room was very comfortable and warm with underfloor heating in the bathroom. Reading lights were of a very good quality. The bed was large and extremely comfortable. The decor is very tastefully done. There are very interesting books in the bedroom and in the library. We did not get to use the tea room but it looked really tempting....Next time hopefully! The hotel is a very good area and is beside South Kensington underground station. We would definitely stay again