Location is great and the staff were generally friendly. Parts of the building are great and breakfast was good.

I felt the room was smaller than expected - but it is central London. My main complaint is I had filtered to select hotels with a pool and then found this was additional charge. It was not clear when booking.

Rembrandt is in an ideally situated, the staff are amazing and can’t do enough for you, breakfast is great and the room is clean and adequate for a short stay. Hotel very close to museums, Harrods and Hyde Park. Great break away at a great place.

Some areas need decorating but doesn’t spoil the break.

The hotel is lovely, a great location, clean spacious rooms and a fantastic breakfast. The staff were always friendly and helpful. The hotel is across the road from the museum district, many restaurants, and a short walk from the tube station (South Kensington and Knightsbridge).

The only aspect that leaves me frustrated is the swimming facilities, they were extra on top of the rather expensive room. Plus, swimming was only open to children during certain hours. Booking.com made no mention of the charge (like they do with breakfast). This was a failure of booking.com as the hotel does mention the charge for use of the health club. This was a huge disappointment as it added a further 30 gbp each time we visited the pool. During the hottest days in London, I had hoped to cool down with my children at the end of a hard day's sightseein but my children could not enter after 3pm!

The room was an adequate size for two people, including our carry on suit cases, day packs, etc. The bath room facilities are very comfortable, clean and updated. The bed was comfortable and the room was quiet. Hotel services including the desk clerks was very good. The two concierges were helpful and accommodating and made us feel welcome. The elevators work well in this hotel, although occasionally the keys (which you need to use the elevator) didn't work. The day we left, the hotel stored our luggage so we could visit the Victoria and Albert Museum across the street. Around the corner going one way are multiple places to get tea and delicious pastries - take your pick! - as well as any type of meal you desire. Around the opposite corner is the South Kensington square where there are many breakfast places with outside tables and some restaurants. This hotel is in a terrific location, walking distance to Chelsea as well many upscale department stores and eateries, and easy access to the metro.

The food in the hotel restaurant was less than adequate - we had lunch there the day we arrived and that was enough for us to determine we would not have any other meals there.

Staff were really friendly - made you feel very well supported and extremely helpful

Using the swimming pool with my 5 year old granddaughter- very unpleasant experience when a club member insisted that we shouldn’t be using the pool as it was adults only, even though no one had told us or explained any schedule to us. We had paid to use the pool and were not told about it being adult only until after we were actually in the pool. This was really unpleasant and we didn’t use the facility again. We had particularly chosen the hotel because of the pool for my granddaughter.

Everything to be honest. From the rooms to the kitchen and the amazing staff

Nil

The room and bed were extremely comfortable, and the hotel was surprisingly quiet for the number of guests that appeared to be staying. It was also convenient to have access to room service with vegan menu options. The hotel's location was perfect. We were able to walk to a variety of places easily, including Buckingham Palace. We had a wide variety of restaurants nearby, and the South Kensington tube station was about five minutes away on foot.

It would have been nice to have more fruit and vegan breakfast options, but the hotel was accommodating and had a few non-dairy creamers and gluten-free bread for those who needed it.

Courtesy of cleaning & concierge staff - notably Pablo - who couldn't do enough to help. Quiet, beautifully decorated and comfortable room with ensuite of high quality. Excellent afternoon tea. Perfect location for museums, churches and shopping with tube station (South Kensington) close by and numerous restaurants and cafes. Frequent taxis outside.

Very mediocre breakfast (albeit free) for the quality and price point of the hotel having a self-service buffet where coffee/tea is from a machine was not pleasant especially as a solo traveller making trips up and down with hot drinks and food while carrying a handbag was a health hazard. Croissants/pastries dry & cold. Room facilities limited to shampoo & bodywash - (a small vanity kit would have been appreciated). Changes to these would remedy these disappointments towards an otherwise very pleasant stay.

Location is wonderful. The lobby has lots of seating, great place to meet people. Staff were friendly and helpful. You can walk to a lot of places from The Rembrandt , the hotel is opposite V and A, close to Harrods. Lovely area for food nearby and also close to the underground.

The breakfast was standard fare. Self service buffet, could have had a few more interesting options and it could have been better presented . Tea and coffee from machines, the usual juices and pancake machine.

Hotel is in a great location and in easy reach of all the local things to do. Not a long walk from underground either. The rooms are small but clean and tidy.The staff are really friendly and super helpful.

You need to be clearer in your advertising of the pool. The pool is next door and you have to pay extra for it. I am not bothered about paying, just make it clear to customers before hand.