Lovely location, and the staff was very kind and friendly. Raj offered us a free upgrade to the penthouse, which was a nice surprise on our trip! Totally recommend it!

Good location, comfortable property, convenient for bus and shops

The lifts were erratic - most days only one lift was in use and another day I had to walk down 5 flights of stairs whilst still recovering from a hip replacement, which made me too tired to enjoy the day I had planned There were no complementary tea/coffee etc, which have been provided in all other places I've stayed, which meant that I had to go shopping when I arrived - if I'd known, I would have brought some provisions from home.

Super comfy bed in a smallish room with a table and two chairs ideal for dining and/or working. power-points are numerous and sensibly located, both for working and for overnight charging etc. Numerous windows could be opened, but had no way to secure them in the open postion, and so most could NOT be opened safely, The kitchen was well appointed with a kettle, toaster, two induction hobs, microwave, refrigerator and washer/dryer. There was ample crockery/cutlery/glassware. The bathroom was very compact, but large enough that it did not present a serious problem. The shower had a good flow-rate and it was easy to control the temperature accurately. There was a heated towel-rail set to 70 degrees C, but I could not identify how to switch this off. Located on the eighth floor (there are multiple lifts) but on the street-side of the building the room was generally quiet, but there was some disturbance from emergency vehicle sirens and from a nearby demolition site from 07:30 a.m. The property is about 500m from South Kensington tube station (District, Circle and Piccadilly lines. There are numerous shops, restaurants and cafes in the vicinity of the building and a 24-hour convenience store/petrol station on one corner of the building.

There was no hook to hang a bathrobe on the bathroom door. the plug in the hand basin in the bathroom and the plug in the sink in the kitchen area did not make a good seal making it necessary to leave the water running. The distance from the wardrobes (closets) to the bed meant that the wardrobe doors could only be opened to 45 degrees, which made hanging clothes more difficult.

We had a great stay at this apartment! It was clean and just as pictured, with modern furnishings and plenty of space for our family of five (3 adults and 2 children). The tasteful décor and extra pillows and bedding were a nice touch. The heating and Wi-Fi worked perfectly, and the couch in the living room converted easily into a bed, which was convenient for us. Check-in was smooth, even though we booked at the last minute because of a late cancellation of our other booking by the host. The location is fantastic—close to restaurants, shops, and just a 6-minute walk to the South Kensington tube station. Cafés like Starbucks and Pret are also nearby, as are M&S, Boots, Tesco, and other stores and restaurants. This was the penthouse suite on the 10th floor but the elevator only goes to the 9th with another floor of stairs up to the suite. There were also a few steps to climb on the ground floor to get to the elevator so you may want to keep this in mind if stairs are a concern for a member of your party, and if you have a lot of luggage. That said, it was worth it and, of course, you only need to think about luggage twice.   The only minor downside was that the unit shows a few signs of water damage, and the paint in the bedroom and bathroom was visibly peeling and could use a refresh, but none of that took away from our experience and we would definitely stay here again.

Location, location, location. And the staff were lovely, especially Sidiq on the front desk. Supermarket, pharmacy, and nail salon next door. Walking distance to South Kensington station, King's Road, Knightsbridge. Very safe area. The flat was cleaned a few times during the week we were there, but they won't change your towels unless you pay extra.

We were initially given a very old, dark, and dingy flat. It was so depressing. When we complained, we were moved to a renovated, bright, and modern flat the next day, which was great. One of the lifts was not working for our entire stay. Based on the reviews, it seems this has been the case since June. In such a big building, I would have thought they would repair the lift faster. It is ridiculous that they are not providing free WiFi. It should be incorporated into the price.

Our favorite hotel in London, where we have stayed many times the last ten years. Nice apartments with kitchenette. Good location in a nice area, close to two tube stations and several bus lines nearby, easy access from Heathrow, many restaurants, museums and nice areas to walk around in. The hotel has been good at fulfilling our wishes regarding floor plan etc. Also, nice and good service by Urszula in the office. Thank you!

Great self contained unit with very comfortable bed.

No WiFi. For the price of the accommodation, having no WiFi was disappointing. This is the first place i have stayed where wifi is not provided, after staying at 6 different countries. Also, aircon is advertised but there is only a fan.

Excellent location - 5min walk from South Kensington station. On the next block is Sainsbury's express and one block over a chemist, coffee shop and Starbucks. If you walked the other way, you are at Sloane Square. Its a big complex and we often had to wait for lifts, but if you're able to, just use the stairs which are behind the lifts. The beds were comfortable, the sofa bed was made up ready for our 16yo, and bigger than the bed in the bedroom. Storage was good, having a washing machine and clothes horse was great. No laundry powder but we bought easily at Sainsbury's, I would recommend taking laundry detergent sheets if you plan to wash clothes. The staff were busy but helpful with any queries we had including storage of luggage. We stayed here twice on our trip. Its certainly not luxury, but both apartments we had were clean, functional, a good size and a reasonable price for the location. Our apartment on the 7th floor had great views over the London skyline.

The wifi wasn't great. If you book directly its free, if you book through another site, its 10 pounds a day?. We didn't use it, made sure we had enough data on our phones.

Perfect apartments in a brilliant location. Comfy and clean,lovely bed,clean fluffy towels and complimentary shower gel/shampoo. A small supermarket just outside,and a 10 min stroll to the South Kensington tube station which gets you everywhere you need in London city. Apartments were very quiet with other guests. I would highly recommend them for a stay in London. Also its a very nice clean neighbourhood. Felt very safe.

As it is an old style building the windows are metal single glaze so there can be traffic noise heard up to about 10pm. Very quiet all night until about 6.30am when folks are on the move, but thats the only complaint. Perhaps if you request an apartment on the inner side it is much quieter. We had room 715 which overlooked the street.

Fantastic location, fair prices and good service. The kitchen had what you could expect to need for lighter cooking. In all, well worth the money spent!

The room was a bit small, we only had two bags but if we would've had more they would hardly have fit anywhere. The bathroom was impractical, with a flushing lever that got in the way of the toilet seat cover, and a shower that was hard to use without spilling quite a lot of water on the floor. Finally, the information on Booking, about services and what was included and not, was a bit unclear and could be improved.