The employees and the attentiveness was superb. Every day they would tidy and remake the beds and then turn down service was lovely with water every night. The cleanliness was great and the quality of products in bathroom were also excellent.

The breakfast and the whole lounge room situation. We ended up having breakfast in our room every morning due to no formal eating area. They should do away with the two lounges and make them into dining rooms. The biggest problem is that when you do order breakfast it is stone cold, they miss things and then they bring you what they missed and still forget items you had originally ordered. Also. It has a big mini bar and fridge. But no kettle. I don’t want to have to wait 15 minutes just to get a cup of tea when I could make it myself in the room in 2 minutes. A major change needs to be done in terms of food and beverage.

I like the breakfast at Firmdale hotels. Good quality. The night manager was very nice and helpful, same goes for most of the staff, people are friendly and they offer help. Thanks!

What I did not like about this time at this hotel: the sink was not draining properly. It was this way when I checked in, the next morning I noticed the same issue about the bathtub. These were fixed that day, and the issue seemed to be less of an issue although not completely resolved. Morning of day 3 same thing starts to happen. Day 4 we were back to square one. Needs to be checked every day I guess. Room 103.

I recently had the pleasure of staying at Knightsbridge. The staff were exceptionally welcoming and attentive, ensuring that every detail of my stay was perfect. The room was beautifully appointed, offering a comfortable and relaxing atmosphere. The location was ideal, making it easy to explore the city’s attractions. I particularly enjoyed the complimentary amenities, which added a special touch to my stay. I will definitely recommend it and look forward to returning on my next visit!

Very clean, comfortable beds. Couldn’t even tell you are in a city because of how quiet it is inside the hotel. Staff were wonderful, attentive and caring.

Main stations weren’t just around the corner, a slight walk away which can add up if you are commuting far. Breakfast buffet was lacking in my opinion, expected some warm options (such as bacon & eggs). However, it’s just 2 cereal options with some fruit/milk, and a couple baked goods (like croissants).

Location and standard of accommodation. Bed and bed linen were very comfortable which is very important to me.

Would have preferred a walk in shower rather than shower above the bath

Beautifully furnished rooms , very homely and relaxing. Very pleasant and helpful staff . Lovely breakfast, quiet but very central location. We thoroughly enjoyed our stay .

The property is beautifully decorated and very comfortable. However it is compact and has no restaurant so breakfast is served in one of the drawing rooms . Seating can be limited depending on your time choice .

The breakfast in the room was ok but sometimes cold. The rooms were beautiful and very comfortable. The staff excellent. Felt when ordering a coffee in the lounge, service was a bit slow.

I don’t like the shower over the bath, bring an older person it is quite dangerous to step into a high bath for a shower. Nothing else all good.

The rooms are spacious and very clean (gets cleaned twice a day). The location is very convenient and safe (walking distance from major attractions in the city). Staff are exceptionally friendly and helpful. We would definitely stay here again!

Slow internet

The location was nice because it's in a busy area but the hotel is in a quiet street. The staff were very nice and helpful.

The room didn't have an iron, kettle or complimentary coffee. Only thing missing. Otherwise it was very clean and comfortable.

Breakfast was guite good but limited evening dining options. My biggest negative was the lack of a jug to make myself a cup of tea in our own room - a huge negative for me when staying in a hotel. Room service tea is never desirable - it is always luke warm when it arrives and usually poor quality tea. Also when I have a cup of tea, I invariable have 2 or 3 cups which I like to poor myself.

Perhaps suggestion card of good eating options within walking distance