This establishment will undoubtedly be my preferred accommodation whenever I visit the UK. The level of service provided is truly exceptional, and the room size surpasses expectations, making it particularly accommodating for guests with ample luggage. House keeping team are very helpful and friendly and made me feel like I'm home. I must commend Mr. Alejandro, the duty manager, for his outstanding professionalism and commitment to ensuring a seamless experience. During my stay, I encountered a minor issue with a receptionist, and Mr. Alejandro promptly took the initiative to address and rectify the situation. His proactive approach not only resolved the matter efficiently but also ensured that I continued to receive impeccable service throughout my stay, extending all the way to the check-out process. I express my sincere gratitude to Mr. Alejandro for his remarkable management skills and unwavering dedication to guest satisfaction. His exceptional efforts have undoubtedly left a lasting positive impression, and I look forward to future stays at this outstanding establishment

I would like to suggest an enhancement to the room service menu and restaurant offerings, with a particular focus on expanding options, especially in the realm of grilled and healthy food choices. Additionally, I believe there is room for improvement in the breakfast selection, and I recommend considering enhancements to elevate the overall dining experience.

I had a wonderful experience. From the moment I arrived, I was impressed by the warm and welcoming staff who ensured my check-in was smooth and hassle-free. One of the standout features of my stay was the incredibly comfortable bed. After a long day of exploring the city, sinking into such a cozy and supportive bed was a true delight. I woke up feeling refreshed and ready to take on the day. The location of the hotel is unbeatable. It’s just a short walk to the nearest metro station, making it incredibly easy to get around London. Additionally, the hotel is close to numerous shopping areas and a fantastic selection of restaurants. Whether I wanted to indulge in some retail therapy or enjoy a delicious meal, everything was conveniently within reach. My stay at The Capital Hotel, Apartments & Townhouse was exceptional. The combination of a comfortable bed, prime location, and excellent service made for a memorable visit. I highly recommend this hotel to anyone looking for a perfect base in the heart of London

It's worth noting that a deposit of £50 per day was required upon check-in. This policy was clearly communicated, and the staff handled it efficiently, ensuring there were no surprises.

The location just behind Harrods is excellent. It is so convenient for Knightsbridge underground and good for exploring on foot. My room was very nice with good quality decoration and amenities. I had room service which was excellent and breakfast in the restaurant which was good - although a little expensive. Staff were all very attentive and helpful.

The lack of lift (due to maintenance) was a little inconvenient, but I was warned of this beforehand and offered a room in the adjoining Townhouse - so this is certainly not a complaint. I thought the breakfast was a little overpriced. No other negative issues.

The location is unparalleled—set on a quintessentially charming London street, it is perfectly positioned within walking distance of all that Knightsbridge has to offer. Whether you're visiting Harrods, dining at Harry’s, or exploring the surrounding attractions, everything is conveniently close, just a stone’s throw away. The hotel itself is brimming with character, offering a wonderful blend of traditional British charm and modern comfort. However, what truly sets The Capital apart is the impeccable service. The staff are nothing short of exceptional, displaying the utmost professionalism and genuine warmth throughout my stay. Their attentiveness and care made my visit all the more memorable.

The pillows.

We had a balcony with a view down the street to Harrods, which was quite entertaining viewing in the afternoons. Also loved the extra space the room gave us along with the kitchen area. The staff are EXCELLENT and always very helpful. The location is fantastic and easy walking distance to Hyde Park.

Bathroom is little small, but this goes with the territory of the age of the building and wasn't an issue. Also, a power point near the bathroom for my hairdryer/straightener, but also probably goes with the age of the building.

The location is fab, easy walking to shops, museums etc. The rooms are super, with very comfortable beds. The staff are very friendly & helpful. It's possible to park your car if you book in advance.

It's a very small thing, but there is no milk available in the room. Previously we'd stayed in another part of the hotel, and they had told us it was available in a kitchen area downstairs. However, we weren't pre-warned this time and were in the main hotel, so we didn't know where to go to get it. Also, you don't want to be walking around in your dressing gown in the morning to get it! I appreciate that they want to provide fresh milk rather than UHT, but the room has a fridge/mini-bar so it would be easy to provide a small amount of free milk in there. As I say, this is a small point, but I'd expect a 5* hotel to think of this!

The staff looked after me very well. Breakfast was delicious.

My room was on a very busy road and the rooms were very close together.

The rooms are small but super confortable. The location is perfect.

The breakfast was not as good as in the past.

Lovely hotel the staff are all so lovely and welcoming. The hotel is beautiful and a fabulous location for the shops and restaurants. One of the only hotels I have slept well in, the bed was so heavenly and it was quiet despite being in the middle of London so I slept well. Lovely drinks in the bar, had mocktails which was one of the nicest ones I have had, and the bar is really pretty.

Breakfast was lovely, we ordered it to the room for a relaxing morning. The card went missing so the breakfast was 30 minutes late as I had to call and ask where it was but I didn’t mind as we weren’t in a rush. Only complaint is that it was a bit pricey for what it was but still nice.

The hotel is very centrally located right next to the Knightsbridge Tube station and Harrods. There are three sections to the hotel that are next to each other, the main building, the townhouse section and the apartment section. Staff were very understanding and helpful and were able to check me in half an hour earlier. I enjoyed the set lunch that i had at the hotel restaurant. My room was very comfortable and quiet.

There was an old style lift/elevator in the townhouse section with four floors that needed to have its gate secured in order to run. I had to climb up to the first floor three times as other guests had not closed the lift door properly.