the location and cleanliness

not having a connected room or at least rooms in the same floor.. the furniture to be renewed the loud voices coming from connected room

all

The counter manager treatment when asked for alate check out at 2 p m the reply first it will cost 50 pounds per hour and I clarified that I am a silver elite member and that entitled for a late checkout she changed to that there are all rooms are reserved and I have to leave by 12 pm only after speaking to the guest relation manager I was granted the late checkout

Great Hotel with very friendly professional staff.

The bed mattress is a bit uncomfortable

Location, rooms were so clean and great cleaning and doormen staff were great.

Reception staff were okay but need to improve their customer services skills and be more genuine

My favorite hotel in London i actually book at the property because the staff are very friendly and nice very professional

The property need renovation

Friendly staff very helpful and I loved that they payed a lot of attention to my need since I had 3 kids with me

The property needs to be renovated

Excellent location: walking distance to Hyde Park, Harvey Nichols, Harrods, the Tube, buses, and some great restauranta. Staff were friendly and courteous. Room was well designed with a large comfortable couch, great desk, plenty of drawers and closet space, fridge, coffee-making facilities, And a great view over London!

No complaints at all.

Location is fantastic, as always. I have to say the bed and pillows were heavenly.

Breakfast was fairly poor, but I guess sufficient. It doesn't make sense to sign a bill of ~£30 when it's included in the room. I had dinner one evening, and unfortunately had to wait over 20 minutes for what tasted like canned tomato soup (breads were excellent!). Also, the minibar system just gave me anxiety. I moved some drinks around to make room for other items, and they were directly charged to my room. Your colleague at the check out was really helpful and settled the bill immediately.

Great location. Walking distance to best shops, Hyde Park, tube, buses, restaurants. Rooms are very comfortable with large couch, working desk, plenty of closet space. Staff are welcoming and courteous.

The property is in an ideal location for shopping and food. The rooms were also spacious and the bathrooms were a good size. Staff were polite and friendly especially doormen.

The parking is small and not many spaces for big cars. The rooms need to he updated and revamped to compete with hotels if they are charging same prices.