I just wanted to express my sincere appreciation for the wonderful experience during my recent stay at the hotel. From check-in to check-out, everything was handled with professionalism and warmth. The staff were exceptionally courteous and attentive, the room was clean and comfortable, and the overall ambiance of the hotel made for a relaxing and enjoyable stay. I particularly appreciated the prompt room service, the helpful concierge team. I look forward to staying with you again in the future and will certainly recommend your hotel to colleagues and friends.

I stayed at the hotel in the mid of March 2024. The room was really nice, I have been updated before I even asked for it. The area is calm and I could join many tourists attractions very easily. The tourist bus stop is right at the corner. The breakfast is served thru 11:00 am, you can order what you want for breakfast. I enjoyed the mango juice. The restaurant also serves great food and I like the Ginger tea. The room is cleaned up every day. The service makes many rounds during the day through the rooms to make sure everything is fine, empty the garbage bin, air the room, close the curtains. The water pression is good, the heating and the AC work perfectly. The Shambhala bathroom amenities have a very strong smell. I had some issues with my computer, 1 IT-employee came to my room and had it fixed. Once again many times for helping me out.

There is no buffet for the breakfast which I didn't like. I didn't have any interactions with other guests as they were all very busy or concentrated on themselves. Although I paid the service fees while booking the room, the daily service fees were added to my last invoice. I had all of them remove and gave the tips I wanted to.

I just wanted to express my sincere appreciation for the wonderful experience during my recent stay at the hotel. From check-in to check-out, everything was handled with professionalism and warmth. The staff were exceptionally courteous and attentive, the room was clean and comfortable, and the overall ambiance of the hotel made for a relaxing and enjoyable stay. I particularly appreciated the prompt room service, the helpful concierge team. I look forward to staying with you again in the future and will certainly recommend your hotel to colleagues and friends.

The location was ideal for us as we were attending a friend’s wedding anniversary party close by. We were given a complimentary upgrade and drink from the bar. The staff were exceptional, especially Mahmodul in reception and Lewis at the bar. Even though the hotel is very close to Hyde Park Corner, it is extremely quiet and a great base for exploring London.

I really can’t think of anything.

Everything was thought of for a comfortable and welcoming stay. The welcome drinks and cakes were a nice touch. As was the friendly and personable service. The quietness of the room was lovely, even right next to the lift. Breakfast was superb. The location was fabulous.

The only thing that left a bit of a bad taste for us was the hidden extra service charge that was put on our bill at the end. For a place that felt so client focused when we were there, we were left wondering whether this was overridden by personal gain.

Location, spacious room and bathroom, cleaning 2 times per day, staff (Cleaning staff, Reception Ms Ginny and Mr Gokhan).

We did not buy breakfast and meal, so cannot comment.

The location of the property is outstanding. A quiet street in the center of London was unexpected. The hotel is understated from the road but suitably impressive once you walk through the doors. The staff in general were fantastic, from the moment we checked in to the time we left for our transfer to the airport.

From the moment we walked in, felt completely looked after, lots of little touches, that were not expected, like a welcome drink and complimentary nibbles in the bar in the evening before we headed off to our event. Nothing was a problem, all the staff were so nice and welcoming and breakfast the next morning was very chilled and food was delicious. Have already recommended to friends.

I loved my room on the 5th floor. Beautiful natural light & high ceilings. The quietness of the room and neighborhood was much appreciated. The staff was very accommodating upon arrival & departure.

If any improvement is possible, the bathroom needs a makeup/vanity specific mirror and better/more controlled lighting. Also maybe an outlet for the hairdryer. I used the one in the bedroom. Breakfast staff was excellent the first day and mostly absent the second day.

Beautiful hotel in a lovely area of London. It's easily walkable to many different must-see sites. The staff is extraordinary! Kind, knowledgeable, professional, and always available to assist with any and all requests. My son and I had such a wonderful stay that we are already planning our next visit.

Absolutely nothing!