Amazing location! Construction noise was brought to the staff and I my room was changed promptly! Now I have a bigger room with the excellent view! Great customer service! The only reason I didn't give 5 stars is because of the elevator. Other than that stayed here for three weeks and will definitely stay here again!

Rooms are very small. Elevator is small, extremely slow and waiting time for each ride is quite long. It's quicker to go down using stairs.

Great location, nice crisp bedlinen and comfortable beds. Sparkling clean bathroom. Has a great bar that stays open late if you like.

Nothing

The history and connection with Queen Elizabeth and the Queen Mother. The clean well decorated and stylish interior and exterior. Warmth of the building the quality of the curtains and the plush cushions in the room. Marvellous breakfast with plentiful continental choice and a full English upgrade for a small fee. Loved the small pots of jam especially blackcurrant and cherry plus nice touch small pots of condiments. Pleasant and polite and deferential behaviours from all staff, reception, breakfast, door persons.

Would have preferred tea pots at breakfast and butter stored over an ice bath on the buffet table. Enhanced food choices for residents such as Uber deliveries promotions in hotel information folders.

I arrived early and the room i was offered was small and smelt badly. I asked if i could move to another room and this was easily dealt with by the staff. Gigi (head of Housekeeping) showed me a much nicer room with no smell and it made my stay very comfortable. GIgi was friendly and brought me water without asking for it.

Initial room that i was shown (414) which was old and had paint chipped off the radiator and the bathroom had chipped tiles. It also smelt badly.

Excellent location, comfy beds and very convenient for our visit to the Royal Albert Hotel. All the staff were very friendly and helpful. Good value for money.

The lift was broken for the duration of our stay which meant climbing 3 large flights of stairs. Could also hear the other guests blowing with exhaustion. There were no brew making facilities in the room and no air con. It was very stuffy even with the windows open all night. I wouldn’t book here during the warmer seasons. Also the shower is in the bath (not a problem for me) but may be for those with limited mobility.

The hotel location was very good for the area of London I wanted to be in, Kensington and Chelsea. About 10 minutes walk to the Royal Albert Hall, as I was going to the Proms. The building is very impressive, original features, high ceilings. Which is the style of architecture of the area. The hotel is having work done to it outside when I visited. It did not spoil my trip, it is to be expected that hotels need on going maintenance. Some of the paintwork inside could do with repainting. The hotel is very clean, I had an executive double room which had a settee and desk area as well. The hotel staff are all lovely and helpful, good choice of breakfast options. A nice bar/ lounge area to relax in, which had a TV in as well., which was air conditioned.

The bedroom was very warm, as it was warm weather in London that week. The hotel would benefit from air conditioning in the bedrooms. The window did open and there was a fan which helped. I kept the blind shut. It would be helpful to have a plug socket next to the bed for charging mobile phones etc.

I stayed in one-person room and it was tiny, but very much sufficient for me. The room had everything a person staying for one night needs: it was clean, it had a kettle and lots of teas and coffees, as well as a whole bottle of water. The bathroom was super clean (and also very small - but that didn't bother me). The staff are really nice and welcoming. It is a walking distance from Royal Albert Hall.

There was a continuous sound coming from outside. Not sure what it was - maybe the kitchen. It wasn't as loud as to keep me awake, but it may affect your sleep if you are a very light sleeper.

It is a lovely hotel located in Kensington, close to natural history museum and other attractions. We had a quadruple room which was good for the 4 of us , consisting of 1 x double and 2 x single beds . Very clean and tidy staff very helpful and friendly. Breakfast was continental only and thete was a good choice but hot food was extra.

Breakfast was continental only as hot food was extra, considering hotel you would expect that would be included. Also we ordered food from the bar 3 meals and 2 were finished before the 3rd came out which I had to chase which was disappointing.

Everything including service excellent. We were allocated a third floor room which was not big enough for us and very very warm, we were immediately re located to basement room with AC which was great. Rooms clean, well stocked with towels, and bathroom sundries, housekeeping are simply wonderful and many thanks. Hard to fault this Gem just the minor beware below.

The first room was big enough for a normal weekend but were were at a wedding so needed the additional space, the heat was not good though and a fan just moved the hot air around., So suggest be careful in warmer times which rooms you ask for.

Fabulous location, good breakfast, good room temperature. Room 412a - huge window with nice view of the park. Good bathroom. Clean and tidy and reasonably priced for London.

Room not huge but plenty big enough for 2 of us for 1 night. The tiny lift which only fits 2 ppl isn’t ideal with a long wait during busy periods but not the end of the world and clearly an old building so would be complex to fix I’m sure.