Amazing location! Construction noise was brought to the staff and I my room was changed promptly! Now I have a bigger room with the excellent view! Great customer service! The only reason I didn't give 5 stars is because of the elevator. Other than that stayed here for three weeks and will definitely stay here again!

Rooms are very small. Elevator is small, extremely slow and waiting time for each ride is quite long. It's quicker to go down using stairs.

Location was good for Royal Albert Hall

The rooms ‘ bathrooms could do with face towels / fanels The room was very tight for space, smaller than shown on booking.com

Great location, 5 minutes walk from Gloucester Road Underground Station, in a quiet road for Central London . Friendly, polite & welcoming staff on reception & in all areas of the hotel. It's a beautiful historic building, with lots of charm. The bedroom was a little small (room 215), however we were only staying one night, so it suited us & had everything we needed. Our room was very clean, as was the rest of the hotel. Very comfortable bed, we slept very well. Check out at 11 am was perfect. Relaxing, quiet & comfortable lounge/bar area, reasonably priced too. The portable air-conditioning unit was great, just what was needed on a warm evening. Very prompt message response via email to confirm lift & accommodate my request for a quiet room & fan due to the hot weather as this is a historic building without air-conditioning.

Nothing, we were aware of the lack of air-conditioning, and were very happy that the hotel provided fans & a bottle of water for our room.

Great location, nice crisp bedlinen and comfortable beds. Sparkling clean bathroom. Has a great bar that stays open late if you like.

Nothing

The history and connection with Queen Elizabeth and the Queen Mother. The clean well decorated and stylish interior and exterior. Warmth of the building the quality of the curtains and the plush cushions in the room. Marvellous breakfast with plentiful continental choice and a full English upgrade for a small fee. Loved the small pots of jam especially blackcurrant and cherry plus nice touch small pots of condiments. Pleasant and polite and deferential behaviours from all staff, reception, breakfast, door persons.

Would have preferred tea pots at breakfast and butter stored over an ice bath on the buffet table. Enhanced food choices for residents such as Uber deliveries promotions in hotel information folders.

I arrived early and the room i was offered was small and smelt badly. I asked if i could move to another room and this was easily dealt with by the staff. Gigi (head of Housekeeping) showed me a much nicer room with no smell and it made my stay very comfortable. GIgi was friendly and brought me water without asking for it.

Initial room that i was shown (414) which was old and had paint chipped off the radiator and the bathroom had chipped tiles. It also smelt badly.

My boyfriend and I stayed here for the Father John Misty concert and the location is pretty superb. Very close to the Royal Albert Hall, local restaurants and is in a very serviced area for busses and the Underground which made walking around really convenient. Room was pretty small but still clean and equipped with everything you need.

Not a huge fan of the breakfast l as the selection was pretty thin unless you paid for more. Glasses were also pretty tiny so you have have to get up or bring two back to your table.

Room was clean, provided more amenities than most hotels (fresh cool water, hair dryer, luxury bottles of shower toiletries), comfortable bed, tasty breakfast with good selection, friendly staff, great transport links and close to many places to get food.

There was an occasional odd smell that smelt like urine in the lobby. It was there when we first arrived around 2pm and gone later that evening, but returned the next morning when we were checking out. Everything else was spotlessly clean so we decided to ignore it but it was strange.

Perfect London location. Close to many key sights, but very secluded and quiet. The staff was warm and inviting. We got twin room as requested. Daily housekeeping.

The room was extremely small. 2 people could not fit in the corridor or around the beds. Also, the breakfast included in the room rate was very limited. There were no boiled eggs even (and those are usually part of the continental breakfast). Coffee was terrible, please consider an espresso machine for the breakfast hall

Our room had a view to the park, it was quiet and not very noisy. It was quite comfortable, close to main attractions and restaurants and within short walking distance to the metro. The continental breakfast was good. We had the afternoon tea which they were very accommodating and served it for us at 8pm.

The library was not accessible at all. The entrance of the hotel was interesting. The continental breakfast and afternoon tea were a bit overpriced.