The hotel is perfectly located for onward travel to Southampton . It surprises me that more cruise passengers do not use this place in preference of the expensive port side ones

We used the disabled room number 1 however the doorway is a difficult turn in a large wheelchair and the bathroom is not up to modern DDA requirements. In addition a bed with more floor space would be beneficial for those ( like ourselves) that have to transfer from chair to bed as the transfer aid has to fit under the bed. I had to lift the bed up and sit it on my shoes to enable this. Please research disabled needs when designing such rooms.

The staff were extremely helpful and did their best under trying circumstances .

There was a major power cut while we were there that effected the whole area. By 9.30 pm it still was off. No electricity for lights ,heating and making drinks . The staff found alternate accommodation for us although it was late in the evening . I can't praise them enough for all their help ,especially the young girl on reception .

Beds were very comfy, good amenities. Staff friendly and helpful. They had clearly thought about our room set up travelling with a young family which was nice. Fine location for what we needed.

It was a bit run down and the bathroom felt dirty because it was quite old. The windows too were old and on the ground floor so there were a lot.of spiders and bugs in the room.

Staff were extremely helpful printing out a parking permit I needed. Free parking. Spacious room. Fan

Very tired bathroom cracked basin peeling lino toilet seat stained The only evening food available was macdonalds. This macdonalds was very poor. The worst I have ever been to. Dirty, poor attitude of staff, long wait, cold and missing food, over cooked food, AVOID

It was perfect for our family of four. We arrived late 11.30 at the wrong hotel (northbound instead of south) lovely receptionist directed us and gave info. Met by the other receptionist. Able to source water, hot drink and McD from the services next door. Spacious room. Great parking . Good shower. Excellent price for our family room.

Nothing.

I really liked how large the room was everything was really clean even if the bathroom was a little outdated The room temperature was perfect which was great on a hot day outside The night was quiet so that was excellent

the bathroom could have done with an upgrade and unfortunately there was a power cut whilst I was in the shower in the morning

Very clean. Receptionist on arrival very welcoming,friendly and helpful. Easy safe parking All ground floor! Good refreshments in the room Nice hot water Good easy location Good price,compared to others in area, having booked last minute. I didn't have my dog with me but pleased to see it was dog friendly. I will return.

Nothing

The location was good for us travelling to the ferry . I felt that it was expensive compared to other hotels based on the decor was very tired and no breakfast facilities. Not everyone want cornflakes in their room with no tables etc There was also a musty damp smell n the room and the heater was not working all the time. Paul on reception was brilliant.

Decor. heater that didn’t work. Price.

Room had good facilities and was clean, with very comfy beds. Nice location with plenty of grass around the motel, and a bin on the corner, so very suitable for my dogs. Staff very helpful and were happy to find space in a fridge for my chilled items and in the freezer for my freezer blocks.

Quite hard to find when we were coming up from Havant but easier when we came direct from Folkestone on the way back. No food on the premises and the service station Costa across the car park didn't sell proper cooked breakfasts so we had to make do with a bacon bap and a toastie for breakfast. Would be nice to have the option of breakfast at the motel, even if only a buffet style with croissants, ham, cheese, fruit, yogurts etc.

As ever, the staff are friendly, warm and helpful. Lots of car parking and green space for the dogs (I'd recommend a lead as the hotel has a nature garden with wild Rabbits.) The bed was comfortable. Tea and coffee provided, the desk has a mini shop and the service station is well stocked.