Location

No food on sat/Sunday evening No alcohol Not told until we arrived

We holiday several times a year as a family of four and this was one of our favourite holidays. The staff we met were professional, accommodating, warm and engaged (Jane, Tracy, Summer, Deanne). It’s obvious to see they take pride in their work and their hotel. The food was excellent and with children eating free for each paying adult, was very good value for money ! The room was spacious, room supplies replenished on request and plenty of parking space which is also included in the room price - nice touch!

Hotel management needs to invest some money into pool renovations, hopefully this is planned during quiet season this year, if it is, we will be back!

Solid wood bedsit cabinets and writing table in the room -- such a pleasant change from cheap laminated chipboard! Good quality fittings in he bathroom, a surprise at this price point. The dog-in-room kit was a nice touch (even tho we don't have a dog).

Not much. The bed wasn't sufficiently supportive for my back, but others will enjoy the softness. And there's no attempt to do achingly cool style, which means the place felt a bit functional; but hey that's all we needed for a one-night stay.

The pure comfort and relaxed environment along with being greeted by the evening staff member who made my daughter feel very welcomed ,the room was sufficient enough for the size the bed is honestly so comfy and the bathroom perfectly tucked away ,great lighting choices aswell , honestly great little gem don't be decieved by the front as the building sits comfortably within the town but once inside you'll be surprised and even a pool . And great for parking around the back

Probably just the evening meal not being open as did have to go back out to get some food .

Wi-Fi is free. EE service was abysmal (a mast was down), so we relied on the hotel Wi-Fi, which worked fine throughout the hotel. Breakfast is great. The room was a good size, and it was clean and tidy. Unlimited tea & coffee. What's not to like? The staff were exceptional. They were happy and friendly, and nothing was too much trouble for them. They offered great recommendations for activities. The Eden Project is amazing. The local Chinese takeaway is tasty and plentiful.

The hotel is on a rather steep hill, and it was a bit difficult getting my wife in her wheelchair from the car park into the hotel.

Staff were very friendly and helpful and our room was a good size, very clean and fresh smelling on arrival. Breakfast was a particular highlight for my children! Only 15 mins or so into Fowey. Polkerris Beach is a must visit! We had lovely pizza from a pop-up truck a 5 min walk away (Mons only) and the Fishermans Arms in Golant was very enjoyable, but check the tide times for parking.

Although it didn’t bother my children, our room faced directly onto the road which had constant traffic through the night, including quite a lot of heavy goods vehicles. This made it almost impossible for me to sleep, despite the very comfy bed. In honesty, everything else was spot on and it wouldn’t stop me booking again, but if you aren’t used to traffic noise it might be wise to take some earplugs!

We were warmly welcomed by the friendly staffs and our room had been upgraded to an apartment, which was a wonderful surprise! We got what we need in the room with a spacious bunk bed which the children happily went to bed without any issue. We love the food in their restaurant, and the carvery night is amazing ! We look forward to coming back in the future.

On the first night , we couldn't sleep well as there was some noise of laughing, chatting during the night. If the room could be more sound proof, it would be perfect!

This is my go to hotel when working in the area. The rooms are clean and the beds super comfortable. There is plenty of tea, coffee and even hot chocolate and biscuits. There is no air con but a fan is provided if the room is too warm. The staff are friendly and helpful, especially Jane, who has a great knowledge of the area and will happily give you advice and tips. As a lone traveler I always feel safe and welcome here. The evening meals are tasty and well cooked and the breakfast choice is good, cooked fresh to order. The outdoor pool is a nice surprise, the water is lovely and warm and pool towels are provided at reception.

There is nothing I don’t like about this property

The family rooms are so well laid out. The hotel seems to have had bit of decoration since we last stayed as room 9 where we stayed was lovely and fresh looking. Great to have a good supply of tea,coffee,biscuits and hot chocolate. Room was a little warm but a good quality fan was provided. Glad we didn't stay when it was hotter though. Bunk beds and double bed were comfy and spacious and we had a bath which was lovely after a few days in a caravan

Unfortunately there are not many places to stay in lostwithiel so we are a bit stuck when visiting relatives so it can be quite pricey. I booked well ahead so the room was £160 but breakfast is £17 per adult so we didn't bother. (Great that they offer free kids brekky in August but still £34 for breakfast makes it nearly £200 for one-night). However I understand that everything has gone up especially in kids hols.

The kids enjoyed the pool, rooms were very clean, staff very helpful and friendly

Although the pool was enjoyable, my kids did get cuts on their hands and feet due to the tiles falling off. I think the pool is in need of a repair as I notice chunks of concrete missing on the steps and patches of tiles that had come off causing injury to the kids. This put me off from getting into the pool myself. Prices for dinner was a bit steep considering what you were getting and the under 12's menu is very basic, my daughter had the pizza which she didn't eat as she said it tasted strange and my eldest son and myself agreed with her after trying it ourselves. Did mention this to reception saying it tasted chemically for some reason. Also breakfast is also pricey at nearly £18 each where we have had breakfast at other places that where the same but cheaper