I stayed for two periods -- 12-17 May and 19-20 May 2025. The room I had for the first stay (Room 31) was excellent, reasonably spacious and with a magnificent view. I was initially told I would be in the same room when I returned on 19 May. Unfortunately that promise was not broken and when I got to the hotel on 19 May I reminded them of the promise but was told Room 31 was not available and was given Room 19 instead. That was nowhere near the same standard - small, pokey and with a view only of the car park at th rear of the hotel. I would have been very disappointed to have been given that room for my first stay.

Only what I have mentioned above. I had breakfast in the hotel every day, which was excellent. I had dinner there on five nights. That was very good too.

a wonderful view but think too expensive . This hotel needs a lift very badly - reasonable room but TV on ceiling not good and although reasonable size room for a single it needed some drawers or shelves for personal stuff. There was some hanging space but rather high up like the mirror in the ensuite. The expensive charge for the room should include breakfast . When I had breakfast it was very good with a very wide choice HOtel had a good facilities and bar downstairs. staff very good and helpful.

No lift . TV impossible to watch as too high up and not easy to get extra tea bags and milk etc

The location is fabulous with views across the water. The staff were all lovely and the room was spotless. Lots of parking available although a short walk from the train station if you don't have a car. The outdoor seating area is fantastic. The food in the restaurant was delicious and a very tasty breakfast is available.

The room I stayed in was a bit tired. The heater available was very old and didn't fit with the style of the room. For the price I felt the double room was basic but had a fabulous view. I was disappointed in how tired the room was and the quality of the fixings compared to other hotels I have stayed in with a similar view and a similar price. That said, it would not put me off returning.

Excellent room with a view over the harbour. Nice bed; slept very well. Restaurant very good indeed; super food. Not cheap but good value in my view. Staff generally very good and delightful. Superb view from the hotel terrace. All in all, an exceptional stay in what I would consider the best hotel in the town. Reception staff were outstanding; most helpful and pleasant.

Some of the waiting staff were a bit inexperienced but well sorted out by the principal waitress. Very much busier the second evening. Access is an issue for those less able. A steepish hill to climb to get to the hotel. A series of steps to negotiate to get to the terrace and then more steps to ascend to the reception. I was on the 2nd floor and there is no lift. The young lady on reception carried my case up to the room with ease and a lovely attitude. This issue goes with the topography of the town but those less physically able should be aware.

Wonderful! Very close to Glasgow Queens St railway station, shopping mall, Sainsbury’s. Newly renovated building interior & apartment with a modern finish. Spacious room with fully equipped kitchenette, 2 seater lounge, very comfortable double bed. The apartment is exceptionally clean. Very good light with big windows & efficient blinds. The stairwell /stairs also well lit & very clean.

When booking, it wasn’t clear that the apartment was on the second level with a lot of stairs. There is no lift in this building. This information needs to be written in bold lettering. Getting to the apartment would be a challenge for people with health issues & heavy cases. The buildings in Nelson Mandela Place are numbered in a random fashion, so a single door to the apartments is easily missed. Perhaps a photo of the location next to the other businesses would help.

The location of the hotel is superb with far reaching views across the sound to Skye and the other small isles further out to sea. The welcome was prompt, warm and friendly and you could tell the owners had paid a lot of attention to the room. It was modern and comfortable with every convenience needed. Dinner was tasty and enjoyable with spectacular sunset views of the sea and the sky to accompany our meal. I'd recommend the West Highland to anyone visitng Mallaig, it was excellent value.

There was nothing we didn't like.

The location overlooking the harbor is perfect. There is a nice little pub downstairs and a restaurant with terrific views. Our room had a good view of the water as well. It's right there in town with a very short walk downhill to the shops and restaurants. The staff were kind and friendly. This is an active fishing village, shops close early. It is a sleepy little town with somewhat limited options.

The walls in the room were thin, we could here the neighbors coming and going a lot and it was a little bit dusty in places.

very comfortable rooms , exceptional view, superb breakfast with a wide choice.

The access to the hotel up the long flight of steps is challenging for those who have difficulty walking especially with cases. Without our grand daughter who ferried our cases we would have found it very difficult indeed.

Location was key for me personally, hotel was superb and very clean, all you can eat breakfast was outstanding and food was of a good standard, staff friendly and helpful, a nice relaxing experience all round, my friends also had the same opinion, I already have highly recommended it, well done 👏🏼👏🏼

We were disappointed that nothing was open in the village, it was a Sunday... however being a little tourist place we would definitately been spending money there but ended up going to fort William

The cute, traditional style of the hotel is lovely. The restaurant was handy to have on site. The staff were very helpful. The hotel is around the corner and up the hill from the train station. If you are relying on getting here via train, this location is perfect. Get the breakfast at the hotel- there aren't many options in town (other than the CoOp not much is open in the morning).

Perhaps the fact that this hotel is not disabled accessible is mentioned on Booking.com but somehow I missed it. My mother was traveling with a wheelchair due to limited mobility. I did not realise that there wasn't a lift. She had to climb two flights of stairs. I felt just awful about it. If I had noticed I would have reserved a room on the first floor. The hotel was full, all those rooms were gone when I realised the situation. If you are severely disabled it will not be possible to stay here. A person could get caught out very easily if they weren't aware of the situation.