Breakfast choice excellent. Not very happy about too much help yourself and cut back on service. No criticism of staff just organisation of breakfast procedure. M Regarding dinner, some dishes listed on menu did not contain several of the ingredients listed. This was pointed out and we were told the chef had “run out” of certain ingredients and would remove the dish from the menu. This did not happen the next evening it was still listed. Another guest had the same experience with another dish on the menu. Really not good enough and made us decide to eat dinner elsewhere and will do so on future visits We have stayed at Harbour Heights several times and never had this experience!! So disappointing.

Lovely hotel, perfect for two nights away for my husband’s milestone birthday. He was very impressed with the Deluxe double room & it’s amazing views. Weather was good so we made full use of the outdoor bar area also with fabulous views. We could have been anywhere in the world! Food at dinner was fabulous & breakfast great. We were both very impressed with how friendly & accommodating all staff were - obviously a happy team. Parking was no problem & Sandbanks was a pleasurable walk away.

There was nothing we didn’t like about the property - just the price to return & book the same room.

Views are amazing from both the room, terrace and breakfast room. Reasonably priced given the location, really convenient for walking to the local beaches, The staff were lovely and polite, barmen new his stuff and made excellent cocktails..... the Saturday night DJ on the terrace had a good mix of tunes at a reasonable volume that didn't interfere with talking.

It's a lovely location and there's nothing bad about this place, it just isn't as 'boutique' as I would have expected for the location, cost and website pictures. Simple things like some updates to decor, nice furniture on the terrace, table service for drinks and music in the breakfast area all need more thought to really make this space feel special.

We arrived on a Sunday and just wanted a sandwich for lunch but the restaurant was only doing Sunday lunch we explained that we where eating in the restaurant that night and this was too much and despite the fact that they where only offering a roast they where very happy to make us a sandwich

The main reason for us staying here was the location. We were upgraded to a room with a balcony and stunning views across Poole harbour and beyond. The view can also be enjoyed from the large outdoor terrace. The head receptionist was very polite and helpful. A good size room with the bonus of a fridge and air con. Breakfast was delicious with various items available at the buffet and the hot breakfast was cooked to order. Parking was easy, we had no problem finding a space. We would definitely stay here again in the summer.

Nothing, we really enjoyed our stay.

The hotel is of a reasonable size and in a good location with great views across the harbour with Sandbanks on one side and Poole on the other. The rooms are of a good size with great views depending on the room you book. They are comfortable and clean. The restaurant and bar are nice and the food served is of a high standard which is reflected in the price. The staff are all friendly and make you feel like a valued customer. I would definitely stay here again but maybe during the summer months as it has a lovely outdoor terrace and seating area which in January we didn't get yo try out. I'm sure in the lighter and warmer evenings with the great view it would be a nice spot to sit with a glass of wine.

The rooms are heated via the aircon system and this has a strange habit of making weird noises in the early hours of the morning. The walls between rooms also appear quite thin as sounds from adjoining rooms can be heard quite easily. Early risers can disturb the sleep of those who like to lay in a bit longer. Our stay was for two nights and I was woken at 5.30 on both days.

Really easy to find with such amazing views. We arrived earlier than expected but the staff were amazing at accommodating us. The hotel staff were just brilliant throughout and nothing was a bother. The hotel was warm, clean and tidy, room was bigger than we expected and so comfy! The reception staff were great and this also applied to the bar staff and those in the restaurant. Although busy, they always made you feel welcome, something you dont get at some of the bigger hotel chains. We had dinner in the restaurant (italian menu) and it was superb. Breakfast was also excellent and the staff again going above and beyond to look after you. Plenty of parking and amazing views from the bar. Took the dog along and he loved it to! Would highly recommend this hotel and its staff,Just superb.!

Nothing. Not a single niggle or issue.

The location is excellent. Staff at reception and restaurant/bar very switched on and helpful. Saturday dinner & service were very impressive. Italian menu food was very tasty. Gentleman playing piano was nice addition to the ambiance of the evening. Room we stayed in was very warm and you can easily adjust the temperature which helped with aftermath of a wet walk we endured during storm Bert. The view from the window was absolutely breathtaking, the same can be sad about view from the bar. Breakfast selection was just ok for me, nothing special however my husband did enjoy cooked full English - it was freshly cooked & tasty. If you are not hot breakfast lover like me, continental selection is basic. Other positives- our room had decent hairdryer, ironing board & iron, the power of the shower was very good also.

The room needed updating, the wear & tear is very visible and unsightly - the minute you walk in you can tell it is crying for refurbishment. Even though it was clean, the stains on the bathroom floor and in the carpet cannot be missed therefore takes away from cleaning staff efforts.

Room was lovely with a wonderful view of the Harbour and a balcony too. Hotel was exceptionally clean throughout and bar area and lounge were very pleasant also with a great view and nice outdoor seating. Reception staff were very helpful and welcoming. Hotel is in a good position you can walk to the harbour and beach easily and car park is good.

Breakfast was okay with nice cooked selection but the buffet was unappealing and you have to make your own toast and coffee which you wouldnt expect at such a nice hotel.

The food for breakfast, the Italian and the Chinese was excellent and for the high quality, properly priced. The breakfast manager was not the happiest of people. But his staff were good and attentive. Dinner staff were all good in both restaurants. Our room for 4 nights was lovely 105. We will be back. We have stayed at the Haven and Sandbanks, but feel this is more "us" now.

Almost nothing save the no eye contact, slightly grumpy breakfast manager. Please do not over react to this. He was fine, but just not super welcoming and set to make one comfortable, which the other staff were.