We arrived on a Sunday and just wanted a sandwich for lunch but the restaurant was only doing Sunday lunch we explained that we where eating in the restaurant that night and this was too much and despite the fact that they where only offering a roast they where very happy to make us a sandwich

The main reason for us staying here was the location. We were upgraded to a room with a balcony and stunning views across Poole harbour and beyond. The view can also be enjoyed from the large outdoor terrace. The head receptionist was very polite and helpful. A good size room with the bonus of a fridge and air con. Breakfast was delicious with various items available at the buffet and the hot breakfast was cooked to order. Parking was easy, we had no problem finding a space. We would definitely stay here again in the summer.

Nothing, we really enjoyed our stay.

The hotel is of a reasonable size and in a good location with great views across the harbour with Sandbanks on one side and Poole on the other. The rooms are of a good size with great views depending on the room you book. They are comfortable and clean. The restaurant and bar are nice and the food served is of a high standard which is reflected in the price. The staff are all friendly and make you feel like a valued customer. I would definitely stay here again but maybe during the summer months as it has a lovely outdoor terrace and seating area which in January we didn't get yo try out. I'm sure in the lighter and warmer evenings with the great view it would be a nice spot to sit with a glass of wine.

The rooms are heated via the aircon system and this has a strange habit of making weird noises in the early hours of the morning. The walls between rooms also appear quite thin as sounds from adjoining rooms can be heard quite easily. Early risers can disturb the sleep of those who like to lay in a bit longer. Our stay was for two nights and I was woken at 5.30 on both days.

Really easy to find with such amazing views. We arrived earlier than expected but the staff were amazing at accommodating us. The hotel staff were just brilliant throughout and nothing was a bother. The hotel was warm, clean and tidy, room was bigger than we expected and so comfy! The reception staff were great and this also applied to the bar staff and those in the restaurant. Although busy, they always made you feel welcome, something you dont get at some of the bigger hotel chains. We had dinner in the restaurant (italian menu) and it was superb. Breakfast was also excellent and the staff again going above and beyond to look after you. Plenty of parking and amazing views from the bar. Took the dog along and he loved it to! Would highly recommend this hotel and its staff,Just superb.!

Nothing. Not a single niggle or issue.

The location is excellent. Staff at reception and restaurant/bar very switched on and helpful. Saturday dinner & service were very impressive. Italian menu food was very tasty. Gentleman playing piano was nice addition to the ambiance of the evening. Room we stayed in was very warm and you can easily adjust the temperature which helped with aftermath of a wet walk we endured during storm Bert. The view from the window was absolutely breathtaking, the same can be sad about view from the bar. Breakfast selection was just ok for me, nothing special however my husband did enjoy cooked full English - it was freshly cooked & tasty. If you are not hot breakfast lover like me, continental selection is basic. Other positives- our room had decent hairdryer, ironing board & iron, the power of the shower was very good also.

The room needed updating, the wear & tear is very visible and unsightly - the minute you walk in you can tell it is crying for refurbishment. Even though it was clean, the stains on the bathroom floor and in the carpet cannot be missed therefore takes away from cleaning staff efforts.

Room was lovely with a wonderful view of the Harbour and a balcony too. Hotel was exceptionally clean throughout and bar area and lounge were very pleasant also with a great view and nice outdoor seating. Reception staff were very helpful and welcoming. Hotel is in a good position you can walk to the harbour and beach easily and car park is good.

Breakfast was okay with nice cooked selection but the buffet was unappealing and you have to make your own toast and coffee which you wouldnt expect at such a nice hotel.

The food for breakfast, the Italian and the Chinese was excellent and for the high quality, properly priced. The breakfast manager was not the happiest of people. But his staff were good and attentive. Dinner staff were all good in both restaurants. Our room for 4 nights was lovely 105. We will be back. We have stayed at the Haven and Sandbanks, but feel this is more "us" now.

Almost nothing save the no eye contact, slightly grumpy breakfast manager. Please do not over react to this. He was fine, but just not super welcoming and set to make one comfortable, which the other staff were.

Evening meal and breakfast was very enjoyable , The lovely view over the harbour from the room and restaurant was very good.

There was no hot water in the room when we arrived, one of the bed side lamps did not work correctly, the room was cold although the temperature was set at 21, floor joist / board outside the bathroom was giving away as the carpet dipped every time you walked on it. The Juliet balcony doors did not lock and the room in general was starting to look tired. There is a small crack in the wall underneath the window.

Probably the best view have ever seen from a hotel room quite stunning The food was very good both breakfast and dinner we ate there two occasions. Car charging was available

The room carpet could have been a tiny bit cleaner On both occasions we did have to wait for our wine despite having asked for it to be brought with our starters. We could see a nice cold white on the bar in the distance just warming up that was a tiny bit frustrating

The view is breathtaking in sunny weather, which we had. Wrong menus in the room. Kitchen inflexible if we wanted sandwiches not on the current menu (but were on the room menu). Breakfast was acceptable but limited buffet choice compared to other hotels. Bathroom had bath and shower curtain. Unsafe for my 80 year old wife and me. Expensive room rate, very dear bar drinks and food. No tab: had to pay as we went. Understaffed in my opinion, probably because FJB hotels are planning to pull the hotel down (planning notice outside).