Was pleasantly surprised, after reading the reviews was a little anxious. We did not experience anything that was mentioned in the previous reviews. It wasn't a 5 star experience but for the price it was good. Yes it is a little tired and dated, but was comfortable and clean for our stay. The kids felt comfortable too. I would say that they do need to supply a hairdryer for each room as there were none, and maybe an iron and ironing board in the rooms rather than 1 shared one in the hall. Apart from that it was only a 10 to 15 minute walk to the beech. The lady who welcomed us on our arrival was extremely polite and friendly. They did an amazing job to get the room ready even though we turned up early. The staff are extremely friendly. If you can over look the imperfections then it's not a bad deal when booking here. For what your paying, Oh and 1 double and 3 single bed in the family room no one single bed bug we came across and we did check. Unlike the other reviews.

No Hairdryer available, no toiletries, and only 1 shared Iron available for all guests in the hallway. Rooms a little tired and dated.

We were met by very friendly staff at the reception, checking took less than 2 minutes. We had a family room for 5 which was lovely and great value for money which included parking in the price.

No food on-site which was ok as we knew before we booked. Not booked a hotel without food facilities before so was a little issue mainly breakfast as we had little children but this wouldn’t put us off staying here again.

I liked the fact it was close to the main attraction of Bournemouth the beaches and pier! I liked that the family room could fit all my family comfortably. The room was spacious and had adequate amenities with its own kitchenette which was lovely. The staff was informative was helpful and happy to help. Our sleep was comfortable. I’m extremely glad that there was free parking.

One of the mattresses was too stiff but the other mattresses were nice. There were too many codes to remember to go in and out of the hotel and the rooms. The shower was a little unclean but overall clean enough. The pillows and towels need changing. One of the beds didn’t have a base, which is not good.

It was very nice nit far from town easy to walk nice pub called the hopinn on the way to town do food

Just didn't do food option maybe a couple more tea bags etc and bigger cup I luv my tea so a little cup like two mouthfuls done my head in but that was it

Everything was comfy and clean and the shower had decent power which I was happy about.

I would have liked it if the shower had some shampoo/ body wash even if it was in a container screwed into the wall. There was soap in the sink so some body wash in the shower would have been a nice addition.

Hotel manager was highlight of my day most days very knowledgeable and loves a good chinwag

My only complaint would have been in the single room i stayed in the shower in en suite had no heat setting so when you get in its scorching hot, most days i couldnt even stay in more than a couple of mins

Fantastic location and staff who were kind and helpful. Easy check in and out. All information provided straight away meaning we could come and go independently.

One room had shower draining issues meaning that family members came to use our room for showering. I also cut my toe open on the frame of the bed when walking round it due to it being open and sharp metal - no staff avaliable on reception when it happened to be able to log it.

Everything was clean, and they allowed us to check in early as our room was ready. Parking were available all the time, and that (for me) is a one thing less to worry about.

Maybe, to complain about something... , the mattress to soft for me, but not for my friends :) Then, it is not a really problem, we are all differents. Ah! We forgot shower gel and they did not have. But apart for that, everything was great.

Location is great..close to the beach ,facilities good ,staff excellent!Coffe free with cups in room..kettle working fine ,hair drayer .Was one lady very friendly at the reception. My family was happy and sleepy !

I think the location was great, only a ten minute walk away from the beach and about half an hour walk from the town centre.

The mattress on the double bed wasn't the best, it wasn't really comfy and had a dip in the bed, although the single bed in the room was really comfy.