Lovely family room in a great location, close to the West Cliff zig-zag path and beach. New owners are kind, helpful and genuinely care – they replaced a TV remote and gave us extra towels without fuss. Spacious lounge area with board games, and a shared kitchen with oven and microwave – very useful for families. Allowed us to check out an hour later, store our luggage, and relax in the lounge after returning from the pier. Peaceful stay, comfy beds, homely atmosphere, and very friendly guests. Excellent value for a simple, honest place to stay.

The building is old, so some things are dated – like the bathroom locks, windows, carpets, and furniture. No air conditioning in the room and just one main light – not a big issue for us, but something to note. Breakfast wasn’t available during our stay, though the kitchen helped make up for i

One of the best things about this hotel was the amazing shared spaces. The common areas were very large, clean, and comfortable, providing plenty of room to relax or meet other travelers. I especially appreciated the fully equipped shared kitchen, where we could easily cook our own meals — a real bonus for longer stays. Room was also very clean and cozy. The location was excellent, just a short walk to the beach and the city center. The staff were very friendly and welcoming, which made the experience even better. Despite some recent negative reviews, I had a fantastic stay and would highly recommend it, especially if you value great communal spaces.

When we arrived at the hotel we were greeted by a very polite and friendly man who upgraded our booking for the night. The room that he upgraded us to was exceptional, very comfy and spacious

It's not that I didn't like the room or anything about the experience but there are some items that i want to mention, the bathroom door handle was loose, there was some damage on the wall and some of the drawers were hanging but as the room was upgraded from our previous booking we weren't concerned about these items mentioned.

I had a great experience staying at this hotel, despite some of the recent negative reviews. The staff were very friendly and welcoming. The location was excellent — very close to both the city center and the beach. Room was very clean, and the shared areas were spacious and well-maintained. I also appreciated the shared kitchen facilities, where we could cook and enjoy our own meals. Overall, it was a very positive stay and I would definitely recommend it to others looking for an affordable and comfortable place

We came to Bournmouth- Ullswater for a budget holidays after looong time of having none. The one and probably best thing about this hotel is that the managers/staff/reception were absolutely amazing. Very helpful in every matter. Little things like getting a bottle opener, extra sheets or even looking after our bags after check out so we were able to go for last beach walk before catching train. I know its a hotel and some might say it should be normal,but they were so so helpful and everything was helped with in that moment. The beds were comfy, for my hubby too soft but I can't complain. Room was quite big, spacious and according to a fire escape plan ,so were others on the floor. We had two heaters in the room, which was amazing. Only used one to dry after storm we were caught in but still. Also spare pillows in the wardrobe was a nice surprise. Hotel is very close to the town centre, which is really helpful especially as we travelled with 3 year old who does not like walking :-)

Our bin in the room (and bathroom-which didn't matter as much)was tiny,I guess that's standard but honestly if one stays for a few days it filles up fast, like the same afternoon.

The man on reception could not have been more helpful, especially with the parking situation.

Very strong smell of cannabis on our floor, and woke up to a family having a very loud argument. Very dated

I have stayed at this hotel on numerous occasions with my parents and we have always received good service. The location is ideal as it is very close to the sea front as both my parents have mobility issues. The rooms are adequate and the breakfast is excellent as it is a buffet, so you can choose what you want and not a set breakfast.

That you have to pay for parking at the hotel of £10 per day.

The staff was extremely kind both at the reception and in the restaurant. They helped us immediately with any questions we had. We had 2 rooms, a family room and a double room. The rooms were very pleasant and well equipped, it was a special pleasure that we had our own fridge in the family room. The bathroom was also adequate, the family room had a bathtub, and the double room had a shower, although the equipment was old, but everything was clean.

The only thing that was not 100% satisfactory was the thick layer of dust next to and behind the bed and wardrobes. Unfortunately, the children dropped the toys, so I had to see. Basically, the room was clean, but sometimes it wouldn't hurt to clean around and under the furniture.

The staff on the ground was great. He was also very responsive and his a complete gentleman. It's a shame l can't recall his name, but he worked on Nov. 6th and 7th evening. He is a true professional.

The hotel is nicely located, its family run and we found all members to be friendly and polite. The hotel is spotlessly clean and even the corridors, travelodge could learn from them. The bathroom was nice and clean and modern and we even had our room cleaned daily. They have a bar down stairs but it wasn't open. We will definitely visit again as its also pet friendly for us to take our dog.

The tv was very small in this age of technology. The Breakfast. For ten pounds it was very poor and next time we stop we wouldn't book it, Very basic cereals nothing healthy not even muesli youghet or fruit. Most of the hot food had run out, dispite only a few diners, No mushrooms, No Black pudding just a few squashed tomatoes, overcooked eggs, a few basic sausage, hardly any bacon and some beans. Simple toast and jam , no pastries or crossants. No Decaff coffee and not even any brown sauce.