Good location, a bit away from the main road so we weren't disturbed but only a 10 minute walk to town/the beach. Spacious room (executive double) for us and baby and all her paraphernalia. Responsive and kind staff, the WhatsApp contact was particularly helpful. Nice pool and spa. Good breakfast options.

Shower and sink were blocked so we accidentally flooded the bathroom first time we showered (though we did report to maintenance who did clear the shower drain that day), air con system was nice to have but very noisy at night. Building works meant one day the lift couldn't be used to the ground floor which was tricky with a buggy (plus there were 4 steps between the lift and our room we had to navigate each day). Staff did not know about the allergens at breakfast, shouldn't really expect them to but could perhaps provide signage to make it clear for everyone?

It is a very nice place with a good location, just 10 minutes walking distance to the centre. Increíble and very nice and professional staff. Always trying to reach the best services for all guests.

We had a very noise and dirty room at first, the air-conditioning was not woking properly and it was only doing a loud noise, the room was also dirty. However, after addressing the issue with the reception, they were very nice and not only changed our room foe the following nights but also upgraded to one of the suits much brighter, bigger and with the fridge making out stay really enjoyable. We strongly recommend them. Thank you for everything, see you soon.

I thought the room was good, the bed was very comfortable and I loved the balcony which had a lovely view. The staff were friendly and always happy to help nothing was a problem. The facilities were good. I enjoyed using the swimming pool and Jacuzzi. And the afternoon tea was delicious! Would definitely come back. Enjoyed exploring the area and the beach was gorgeous!

I think overall the room was clean and comfortable my only negative would be that the bathroom was a bit dated. Apart from that I was happy with my room.

Location of the hotel was great for the BIC and sea. Staff were welcoming and helpful. Reception and eating areas were very nice. I loved the gin bar. Bed was comfy and it had a nice little balcony. The spa was good and not busy. Pool was a decent size. Breakfast buffet was very nice. We had a pleasant stay.

Room was dated and bathroom was a bit clinical. Shower was cold in the morning but reception sent maintenance straight up and they fixed it within minutes. £10 to park the car overnight seems a bit expensive.

The room had a balcony which was nice it was clean decor good bed comfortable staff friendly and mostly helpful except we were not aware the that the doors would be locked at 11 and couldn't get an answer from the telephone number we saw on the door. we found a door open round where the bar was and managed to get in that way but if we hadn't have seen it open we could have been stuck outside which was a worry there were 3 other guests also trying to get in. The night porter was very busy in the bar and it seems his phone wasn't working ?? Otherwise we had a great stay breakfast was lovely too.

All staff (reception/bar/housekeeping/night porter) were absolutely brilliant at responding to our requests and concerns. Bar and lounge areas superb. Fire places all lit and very cozy.

Bathroom had build up of heavy limescale. Sugar pots part of the room tea-trays had crystallised/stuck sugar on the bottom - could do with a clean/freshen up. Used the pool twice during our stay - both evenings noticed the same used plaster on the poolside, showing that the facilities hadn't been cleaned (at least thoroughly) within those three days.

The Lady at the bar and serving the meals was absolutely amazing!!...also Breakfast was superb and again the lady at Breakfast wonderful,helpful couldnt do enough for you!!

Soap dispenser in room[shower ]empty,,took it out and left it to be refilled...used the other by sink again little gel left in it...not filled for the 3 nights....left it on show but didn,t get filled...parking "hit and miss"lots of bollards up and I asked to be told that you had to book a suite to guarantee this parking[which had I known I would have done]

All staff were very friendly and welcoming. The food in the restaurant for dinner was excellent. We booked massages in the spa, which were so good, and nice to have a heated pool which wasn’t too packed. Only a 10-15 min walk to the main shops, as it was lovely to see the Christmas market and winter garden light display.

Spa maintenance- this area was looking a little tired and worn, despite the staff best efforts. Please fix the sauna. I knew previous old reviews said it wasn’t working, but I would have expected that to have been sorted within days, not weeks. It should be stated at booking.

Friendly & attentive staff, efficient & professional service & willing to go above & beyond. Fantastic 3 course dinners in the beautiful brasserie on a half board stay. Never felt rushed. Great that there's a separate breakfast room too & both have access & seating to the lovely, well kept outside gardens. Great location, both to town & the beach.

No fresh fruit at breakfast Spa facilities lovely but very hot & stuffy as in the basement. Twin room was tad small & both beds were pushed together with no room to move apart if needed.

I was personally impressed by the quality of service, hotel staff is doing great, always ready to help. My trip was not an easy one. First time i have to move my trip in a week, then, because of some health issues with my son we came 1 day later our check in. Hotel helps and didn't charge me because of circumstances that I couldn't control. Again, thank you, my dear friends, this is the best hotel experience I ever have.