The room was very clean, and I was pleasantly surprised to find hair conditioner — something you rarely see in hotels. It had two windows, so I could enjoy a nice breeze. The location was great — less than a 10-minute walk to the ocean and close to the town center. This hotel is definitely underrated! For the price, it was more than I expected.

Most people come to Bournemouth for the beach. Since check-in is only after 3 PM, we had to carry our backpacks with us to the beach. It would be much easier if the hotel had a luggage storage room, so guests could leave their bags and enjoy the beach before checking in. This small change could encourage more people to return. Otherwise, many will look for hotels with earlier check-in times or luggage storage. Also, I didn’t like finding the hotel door locked when I arrived. There should be someone at the front desk to welcome guests. The note said to collect the key from a different hotel, but honestly, most people don’t read the small print — they just expect to walk in. That said, the staff at the other hotel where I picked up the key were very friendly. Thank you!

They kindly upgraded me as the hotel wasn’t full Very nice welcome and close to the beach

I liked everything about the place but I didn't do it justice I had bowel problems and let them down and myself down which is a pity really as I wanted to go back there but they won't want me back and who can blame them after what happened??? The truth is the hotel was far to good for me!

I lked everything about the place EVERYTHING

My room was comfy and clean. The hotel is very near to the sea, beach and town centre which is nice. Wifi, water and lights were all great. Tea, coffee and a water boiler were avaiavle in the room.

The bathroom could use some renovation to clean out a bit of mold. I didn't mind it but other guests might feel uncomfortable.

I liked the staff, very friendly, helpful and welcoming, close to shops beach and restaurants, the room was spacious with a fridge, towels were soft, wash stuff was the right size and the wash stuff smelled great, not often you get conditioner

Would have been nice to have an iron in the room, a side light or light switch to turn the main light off.

Great location up the hill, good value for money as i booked in advance, just needed a room for the night, it did the job. Good to have a small sink in the room. Decent strong bed.

Room was quite small, you can see they tried to divide into smaller rooms to get the most out of the building, small shared toilet and shower with poor water pressure

I liked that men cleaned up nicely and quickly. he is very friendly. Many thank him

the room smelled like someone was smoking. the ceiling creaked from above. we heard our neighbors, every sound, loud music until 12 at night. it needs repair. that is, you can hear everything. the view from the window is not good. it is not worth the price

We liked the Serenity hotel because it has a nice location 5 minutes walk to the beach and pier and 5 minutes to the city center we had a quite spacious room in addition with a fridge which pleasantly surprised us the hotel is clean and nice we will definitely come back to this hotel and we recommend 👍

Newly opened refurbished budget hotel. Very clean Owner was so lovely and upgraded us as I was not aware single rooms have shared bathroom. Comfortable bed. Tea/coffee facilities. Towels Toiletries

Can't complain about anything.

The hotel was excellent for the price. The location was amazing, close to the city center. The best aspect of the hotel was its staff. They were all lovely, especially Beret at the reception. He went the extra mile to help me and is one of the friendliest people I have ever met in the UK. Thank you Beret 🙏☺️