Extra charge for check in at 13:30. Even though the room was ready we were not allowed to check in unless we paid extra.

Really nice place, with amazing staff. 10/10 clean. Great coffee in the room, water was a nice touch. Shampoo smelled amazing.

The breakfast sadly was... not to my usual hotel standard. Especially for this price. Not enough options, and if you're vegan - there is almost nothing to eat. We've chosen this hotel for their spa facilities- and as much as we loved the pool and saunas - their jacuzzi didn't work (water was literally dangerously hot - to the point that if you go inside it will burn your skin) so the jacuzzi was out of order for the time of our stay and that really ruined our stay, as it was the most important thing for us. (We were there to relax!)

We had a lovely time staying at the lodge. It's very close to the centre. Staff was extremely helpful and the food delicious. Rooms comfortable and clean. Highly recommended.

Excellent location within walking distance of front, pier, and shopping centre. Easy access by car and plenty of parking. Staff friendly and helpful. Hotel, lodge, and rooms very clean. Very good choice of foods for breakfast. Meal in the brasserie was an unexpected highlight.

Lift in the lodge was a bit small but very clean so not a great problem. My mother stayed in room 235 and only criticism was thst there was no towel rail or hook for a towel in the shower room/toilet. Otherwise very good standard room.

The room was comfortable and the breakfast was everything one could wish for. The staff were very friendly and helpful.

The extractor fan in the en-suite bathroom was noisy and resonated in the room. The safe needed its battery replaced before it could be used but then it was okay. Sometimes the sachets of coffee/milk for morning drinks were not replenished when the room was serviced each morning. Access to general information seemed to be designed exclusively for smartphone users which is not inclusive enough (not everybody uses them).

Main hotel was beautifully furnished on entrance. The lodge entrance wasn't quite as attractive and could do with the same kind of decor as the reception area, was 2 star looking in comparison. Inside the room was comfortable nicely decorated and a nice view over the garden. Bathroom was good enough. Carpet was stained and I was not comfortable walking on it with bare feet. Curtains were also stained. Bed was comfortable and had a good sleep. The staff at breakfast were lovely. Good selection of cereals, some fruit, yogurt, pastries, toast,cooked English breakfast and good coffee from a machine, really enjoyed it. We used the pool and the sauna and steam. Under 16 not allowed in jacuzzi which was disappointing to my daughter and under 16 could only use the pool between 6pm-9pm which was fine just had to work around it. Short walk to the beach with a nice fish and chip shop close by and a Nisa shop. Overall was a lovely stay and the weather was great too!

All the staff that we came in contact with were very polite, all smiley even at 7:00 am. Spa facilities excellent. Beds very comfy so made my first night away from my toddler even better. Main hotel was very clean. Swimming facilities look a lot better in real life than on the pictures I had seen.

Stayed in the Lodge, not as well kept as the main hotel but I was only in there to sleep anyway so didn't matter. Some of the bottles in the bathroom were empty, had my own shower gel so again didn't matter too much. A lot of people hanging around the carpark at night, obviously not hotels faulty just a pre warning.

It went well all the way through, although we didnt know we'd be staying in the Lodge, which is across a small courtyard, in the pouring rain, rain not their fault, of course... We were on the 2nd floor, there is a small lift, I might get an upgrade next time? Food was very good, we had evening meal in the restaurant and breakfast was excellent... Lovely helpful staff Very succesful stay Thank you to everyone

Staying in the Lodge, was a bit incinvenient, we're elderly and not so steady on our feet these says, it was raining, and the steps were slippery, definitely would have prefered to have stayed in the main hotel, because of that. Overall it was excellent....

The staff were lovely. The breakfast was good quality items. My daughter and I need Gluten Free and they cooked sausages just for us. Beds are very comfy, rooms are clean. Some of the paintwork in the bathroom needs redoing and was flaking in room 45. Overall a great place to stay. The swimming pool was great and again, staff were very friendly. One edge of the pool needed repair but still had a lovely swim. There is an outdoor space to eat breakfast when the weather is hot. Great location, about 10 mins walk to the beach. Would definitely stay here again.

Everything was good. Nothing we didn't like

The location meant it was very accessible to the centre and beach, especially if just walking. Breakfast was great quality and a lot of it meaning very good for the money. Staff were all very welcoming and polite.

We weren't aware when booking that it was two different buildings which we felt a bit weird once we found out, however wasn't a massive problem when we got used to it. Wasn't too happy about how hot the Lodge building was and found it hard to get the air con working properly (staff who helped was very kind and helpful with this though)