The location was excellent and the leisure facilities were very good especially the infinity pool.

The restaurant service could have been better. The staff were lacking in basic greetings and showed little personality or enthusiasm giving the impression that what they were doing was a chore. Something as simple as 'good evening/morning, how are you today' would have been welcomed. Small things like no spoon provided when soup was served, having to ask for additional sauces, excessive wait for drinks to be brought to the table, getting the order wrong these all detracted from the restaurant experience.

The accommodation was amazing, right beside Portavadie port with awesome views across to Tarbet. The apartment was very spacious, and well equipt and spotlessly clean, the staff were lovely, friendly and helpful during our stay, the outdoor infinity pool and jacuzzi's with views across to Tarbet is an amazing experience anytime of the year, the staff on Saturday 12th April went above and beyond by keeping our luggage for the day, we visited Tarbet which is only 25 minutes on the ferry, Ostel bay beach by the Bothey is a beautiful beach with breathtaking views with white sand and not many people 😀 Kilbride bay is further along the coast, the views are just amazing, some of the most beautiful scenery in Scotland

The bed was two singles joined together, unfortunately not so comfortable, other than that, no complaints at all

A beautiful place with outstanding food, dinner and breakfast. The team are extremely friendly and the lodge rooms (where we stayed) clean and tidy. The spa is something special (we went on a sunny day), the views are amazing, the heated outdoor pool and partial glass sauna my favourite.

The spa closed at 5:30 in the afternoon and you have a free 90min session once a day if you purchase accommodation. By the time we travelled to this hotel from Cornwall we arrived at 6pm hoping to use the pool to relax from the long drive. I should have checked times before travelling so thats on me but still think 17:30 is early to close the spa facilities.

The setting is beautiful, and the property really makes the most of it. We stayed in the cottages and the view of the marina is lovely with a nice seating area to enjoy. The leisure facilities are also well situated to make the most of the views - exactly like the pictures. Breakfast was included in our stay and the service was impeccable. All the staff couldn’t do enough for us.

Some of the property is looking a bit tired. The cottage has all the amenities we needed, and while none of this spoiled our stay, some the cottage and communal facilities are well worn, and the cottage windows are starting to fail in a couple of places - affecting the view out from the living area. The opening times for the leisure facilities are too short. It would have been nice to be able to use the pool before breakfast and in the evening, and potentially an adult only session to make it more relaxing. But again this didn’t stop us enjoying the facilities, it just meant we had to plan our day around availability.

I booked one of the cottages, which on arrival we were very impressed with both the size, modern features and cleanliness. Beds were very comfortable and kitchen equipment etc plentiful. We used the Spa three times during our visit utilising the one and half hour slots to the full on each occasion. Spent all the time in the outside heated infinity pool and the two heated jacuzzi's which were amazing. Weather was touch and go, but did not detract from any of our activities we had organised. The complimentary round of golf on the Kyles of Bute golf course was very much enjoyed.

nothing

Spa was amazing, food at the marina was lovely, staff were very attentive, cabin was gorgeously appointed with a very comfy bed and all the home comforts too. We enjoyed the spa both days and a lovely walk to the coast line past kirsty's bench and the ghost village to enjoy stunning views of Arran. Amazing couples retreat, we will be back!

Loved every thing, but to add the cherry on top id suggest hot tubs at few more of the properties (only current available at one) - I would pay a little extra for that if there were options and still attend the spa. I would also suggest a little live music on a Saturday night perhaps just to add that last piece of atmosphere (just a guitar and singer rather than anything too loud and rowdy).

Both breakfast and dinner, the food was good

Self service coffee and tea machine at breakfast. A big NO. During a busy breakfast having to wait in a queue. Not sure why the waiting staff served juice and not tea and coffee. Waiter service at evening meal a lot better than breakfast. Breakfast staf. Not asking if we had had breakfast before and explaining the process. Heard a number of other guests not knowing what to do on the first morning

Clean, quiet room with super comfortable bed. Staff were very friendly, attentive and helpful. Bright, airy restaurant with seating area at one end. Great breakfast.

My room was a long walk from the main building - not great in Storm Ashley! Plus there are no covered walkways between the main areas - restaurant, shop, leisure centre. I could’ve done with a handrail to get down into the larger spa pool.

The staff were exceptional, always so polite and helpful. I left my locker unlocked by accident and the staff made sure my valuables were kept safe at reception whilst I was in the spa. The view for the spa is incredible and the luxury apartment was really relaxing with a lovely view

The spa could possibly use a touch up here and there but no complaints! I do wish there could have been some room service options for food and drinks

Spa - Jennifer deserves a special mention. Excellent treatments Liked high end spec of fixtures and fittings . Space in room Peaceful Great pool are Remote Shop stocked with food items . Views . Dining was well organised , staff very good .

Scrambed eggs were strange. Tattie scone first day a bit frazzled under a heat lamp Some of the landscaping upkeep is flagging behind (the grass is long, decking needs fresh coat, flowerbeds near spa facilities overgrown with weeds)